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Unable to download files


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#1 SKInouye

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Posted 04 February 2010 - 02:54 AM

:thumbsup: I have just recovered from a major spyware/malware infestation and now I don't seem to be able to download any files, like Hijack This from cnet.com. (I used SuperAntispyware, Malewarebytes' Anti-Maleware and Hijack This to recover, btw.)

At first I thought that Windows was no longer recognizing .exe files, but then I right clicked and selected properties and found that nothing was being downloaded --- 0 bytes in the file.

In Firefox, all that is downloaded is a .GIF file to my desktop. The download dialog box says: you have chosen to open HJTInstall.exe which is a GIF image from : http://software-file-I.cnet.com. Would you like to save the file? The Save File button is grayed out, but when I click it it will save the GIF file to my computer.

In Safari, I get an error message in a "windows security warning" box: Windows found this file to be potentially harmful. To help protect your computer, Windows has blocked access to this file. Name: tqyyuoqa.temp.

I deleted IE 8 from my system because I think this is how the infestation took root ... maybe that has something to do with it?

I have gone to Control Panel>Internet Options>Security and my security level is medium high.

:flowers:

Any ideas what the problem is and how I can fix it? Please let me know if you need more information.

PS I am a newbie here on these forums...

Edited by Pandy, 04 February 2010 - 10:20 AM.
Moved from Windows XP Home and Pro and have merged the OP's 2 topics together here ~Pandy


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#2 SKInouye

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Posted 04 February 2010 - 03:09 AM

:thumbsup: I have just recovered from a major spyware/malware infestation and now I get error messages when I try to do things like edit my start up preferences in msconfig. (I used SuperAntispyware, Malewarebytes' Anti-Maleware and Hijack This to recover, btw.)

I get this error message: An Accessed Denied error was returned while attempting to change a service. You may need to log on an Administrator account to make the specified changes.

:flowers: But I am logged on an Administrator account!

Interesting enough, it lets the changes go through even though Windows gives me an error message.

I have three users that are administrators on my computer, me, my husband and an alternate user profile. I go into Control Panel>User Accounts and everyone there is designated as an administrator. Switching it on and off doesn't seem to resolve the problem.

I read somewhere online that it might be registry damage from my recent malware infestation. One online source said I needed to use a program called SubInCAL to repair it: http://blogs.msdn.com/astebner/archive/200.../04/739820.aspx

Has anyone tried this? Is this the best way to go?

Any ideas what the problem is and how I can fix it? Please let me know if you need more information.

PS I am a newbie here on the forum...

#3 hamluis

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Posted 04 February 2010 - 10:04 AM

Appears to me that you atill infected.

I will suggest that this thread be moved (internally) to an appropriate malware forum. From this point onward, take your instructions from either a Moderator or a bona fide advisor in the respective malware forum.

If it turns out that the problem is not related to a current infection, personnel at the malware forum will give you instructions to return to the XP forum.

Louis

Edited by Pandy, 04 February 2010 - 10:19 AM.


#4 Orange Blossom

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Posted 04 February 2010 - 10:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/293395/please-help-browsers-hijacked-weirdness-abounds/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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