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52 replies to this topic

#1 lilangel

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Posted 03 February 2010 - 07:28 PM

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#2 schrauber

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Posted 10 February 2010 - 12:42 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 lilangel

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Posted 10 February 2010 - 01:44 PM

Thanks for your reply

I had to stop GMER because it was taking a long time..........

Attached Files



#4 schrauber

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Posted 10 February 2010 - 04:21 PM

Hello, lilangel
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.


Please don't attach the logfiles, just post it here in the thread.



Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#5 lilangel

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Posted 10 February 2010 - 05:03 PM

ComboFix wouldn't let me rename it before saving it to my desktop

ComboFix 10-02-10.01 - Princess 02/10/2010 16:52:31.3.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.894.483 [GMT -8:00]
Running from: c:\documents and settings\Princess\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\conmsyrtl.exe
c:\windows\system32\spool\prtprocs\w32x86\00004598.tmp
c:\windows\system32\Thumbs.db

.
((((((((((((((((((((((((( Files Created from 2010-01-11 to 2010-02-11 )))))))))))))))))))))))))))))))
.

2010-01-26 07:45 . 2010-01-26 07:45 -------- d-----w- c:\documents and settings\Princess\Local Settings\Application Data\TechSmith
2010-01-24 06:25 . 2010-02-09 02:38 -------- d-----r- c:\program files\Skype
2010-01-20 02:25 . 2010-01-20 02:25 -------- d-----w- c:\documents and settings\Princess\Application Data\Uniblue
2010-01-15 02:12 . 2010-01-15 02:13 -------- d-----w- c:\program files\Video2Webcam
2010-01-15 00:27 . 2010-01-15 00:27 -------- d-----w- c:\documents and settings\Princess\Application Data\Video2Webcam
2010-01-15 00:27 . 2010-01-15 00:27 -------- d-----w- c:\documents and settings\All Users\Application Data\Video2Webcam
2010-01-15 00:27 . 2009-07-08 07:30 1053056 ----a-w- c:\windows\system32\drivers\V2WCDRV.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-09 23:29 . 2009-05-12 07:30 -------- d-----w- c:\documents and settings\Princess\Application Data\uTorrent
2010-02-09 23:26 . 2009-05-22 04:21 -------- d-----w- c:\documents and settings\Princess\Application Data\LimeWire
2010-02-09 02:38 . 2009-06-02 05:21 -------- d-----w- c:\documents and settings\All Users\Application Data\Skype
2010-02-09 02:37 . 2009-06-02 05:39 -------- d-----w- c:\documents and settings\Princess\Application Data\skypePM
2010-01-28 05:23 . 2009-05-17 23:21 -------- d-----w- c:\documents and settings\Princess\Application Data\mIRC
2010-01-24 20:45 . 2009-05-09 04:17 -------- d-----w- c:\documents and settings\Princess\Application Data\gtk-2.0
2010-01-19 03:22 . 2009-06-23 10:15 39492 ---ha-w- c:\windows\system32\mlfcache.dat
2010-01-10 19:18 . 2010-01-10 19:18 -------- d-----w- c:\documents and settings\All Users\Application Data\TechSmith
2010-01-09 08:25 . 2010-01-09 08:25 -------- d-----w- c:\program files\Common Files\TechSmith Shared
2010-01-09 08:25 . 2010-01-09 08:25 -------- d-----w- c:\program files\TechSmith
2010-01-05 04:28 . 2009-05-09 04:11 -------- d-----w- c:\documents and settings\Princess\Application Data\Apple Computer
2010-01-05 04:26 . 2010-01-05 04:25 -------- d-----w- c:\program files\iTunes
2010-01-05 04:26 . 2010-01-05 04:25 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2010-01-05 04:25 . 2010-01-05 04:25 -------- d-----w- c:\program files\iPod
2010-01-05 04:25 . 2009-05-09 04:07 -------- d-----w- c:\program files\Common Files\Apple
2010-01-05 04:23 . 2010-01-05 04:23 -------- d-----w- c:\program files\Bonjour
2010-01-05 04:23 . 2009-06-17 21:37 -------- d-----w- c:\program files\QuickTime
2009-12-30 04:59 . 2009-06-08 20:36 -------- d-----w- c:\program files\Common Files\LogiShrd
2009-12-30 04:56 . 2009-06-08 20:36 -------- d-----w- c:\program files\Logitech
2009-12-22 02:59 . 2009-12-22 02:59 -------- d-----w- c:\program files\3ivx
2009-12-17 23:49 . 2009-12-17 23:49 -------- d-----w- c:\documents and settings\Princess\Application Data\AnvSoft
2009-12-17 23:49 . 2009-12-17 23:49 -------- d-----w- c:\program files\AnvSoft
2009-12-15 03:02 . 2009-11-15 06:18 -------- d-----w- c:\program files\Free Convert AVI to 3GP MP4 iPod iPhone Converter
2009-12-13 22:24 . 2009-06-04 02:01 -------- d-----w- c:\program files\NCH Software
2009-12-13 22:10 . 2009-05-08 03:45 42944 ----a-w- c:\documents and settings\Princess\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-13 20:36 . 2009-05-22 04:20 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-12-11 04:17 . 2009-12-11 04:17 119360 ----a-w- c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2009-12-08 02:23 . 2009-12-24 00:42 79488 ----a-w- c:\documents and settings\Princess\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
2009-11-15 06:18 . 2009-11-15 06:18 34 ---ha-w- c:\windows\system32\Converter_sysquict.dat
2009-11-13 01:07 . 2009-11-13 01:07 79144 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.2.25\SetupAdmin.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TOSCDSPD"="c:\program files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2004-12-30 65536]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-06-29 344064]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-10-08 98394]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-10-08 688218]
"Toshiba Hotkey Utility"="c:\program files\Toshiba\Windows Utilities\Hotkey.exe" [2005-10-18 1261568]
"PadTouch"="c:\program files\TOSHIBA\Touch and Launch\PadExe.exe" [2004-09-07 1077301]
"SmoothView"="c:\program files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe" [2005-04-26 122880]
"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [2005-03-18 151552]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-12-13 149280]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-11-11 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-11-13 141600]

c:\documents and settings\Princess\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2006-10-26 98632]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-3-11 210520]
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe [2009-6-8 67128]
RAMASST.lnk - c:\windows\system32\RAMASST.exe [2005-8-9 155648]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice]
@=""

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"=
"c:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"= c:\\TOSHIBA\\IVP\\ISM\\pinger.exe
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\WINDOWS\\system32\\rtcshare.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"443:TCP"= 443:TCP:*:Disabled:ooVoo TCP port 443
"443:UDP"= 443:UDP:*:Disabled:ooVoo UDP port 443
"37674:TCP"= 37674:TCP:*:Disabled:ooVoo TCP port 37674
"37674:UDP"= 37674:UDP:*:Disabled:ooVoo UDP port 37674
"37675:UDP"= 37675:UDP:*:Disabled:ooVoo UDP port 37675

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [7/13/2009 9:58 PM 130936]
R2 V2WCDRV;Video2Webcam;c:\windows\system32\drivers\V2WCDRV.sys [1/14/2010 4:27 PM 1053056]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [3/31/2005 4:08 PM 211200]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe --> c:\program files\Spyware Doctor\pctsAuxs.exe [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2010-01-01 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 19:34]
.
.
------- Supplementary Scan -------
.
mStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=13917&gct=&gc=1&q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: {157403E7-6B71-46C2-AE78-8357C695F04A} = 93.188.164.119,93.188.166.93
TCP: {1CBE10CE-1477-4D1B-8F93-C896814E90CE} = 93.188.164.119,93.188.166.93
TCP: {232511BA-BFF2-4122-820E-C4E20A1D0C33} = 93.188.164.119,93.188.166.93
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
FF - ProfilePath - c:\documents and settings\Princess\Application Data\Mozilla\Firefox\Profiles\ddxv101s.default\
FF - prefs.js: browser.startup.homepage - hxxp://go.microsoft.com/fwlink/?LinkId=69157
FF - prefs.js: network.proxy.type - 1
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-Sys prosessor - syswin32.exe
AddRemove-StreetPlugin - c:\program files\Learn2.com\StRunner\stuninst.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-10 16:59
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntoskrnl.exe catchme.sys CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys >>UNKNOWN [0x853808C8]<<
kernel: MBR read successfully
detected MBR rootkit hooks:
\Driver\Disk -> CLASSPNP.SYS @ 0xf7768fc3
\Driver\ACPI -> ACPI.sys @ 0xf76dbcb8
\Driver\atapi -> atapi.sys @ 0xf76789f2
IoDeviceObjectType -> DeleteProcedure -> ntoskrnl.exe @ 0x805a00ad
ParseProcedure -> ntoskrnl.exe @ 0x8056d57b
\Device\Harddisk0\DR0 -> DeleteProcedure -> ntoskrnl.exe @ 0x805a00ad
ParseProcedure -> ntoskrnl.exe @ 0x8056d57b
NDIS: Realtek RTL8139/810x Family Fast Ethernet NIC -> SendCompleteHandler -> NDIS.sys @ 0xf754abc3
PacketIndicateHandler -> NDIS.sys @ 0xf7538a0b
SendHandler -> NDIS.sys @ 0xf754cb31
user & kernel MBR OK

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(544)
c:\windows\system32\Ati2evxx.dll
.
Completion time: 2010-02-10 17:01:57
ComboFix-quarantined-files.txt 2010-02-11 01:01

Pre-Run: 6,946,668,544 bytes free
Post-Run: 8,576,163,840 bytes free

- - End Of File - - FF5781E1EE031EE382558B5B6A191207


#6 schrauber

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    Mr.Mechanic


  • Malware Response Team
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Posted 13 February 2010 - 06:15 AM

Hi,

  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.





Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 lilangel

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Posted 13 February 2010 - 02:33 PM

~ I'M USING A DIFFERENT COMPUTER TO REPLY ~

My laptop that you were helping me with does not work anymore when I turn it on. It brings me to a screen that says that an error occurred last time I was on it, and it gives me other options to start up my laptop such as Start with Last Known Good Configuration.. which I clicked. Then BSOD shows up for a second and my laptop restarts. It doesn't let me start using safe-mood either.

Is there anything I can do ?




#8 schrauber

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    Mr.Mechanic


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Posted 13 February 2010 - 03:29 PM

What did you do before this happened?
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#9 lilangel

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Posted 13 February 2010 - 03:41 PM

Nothing, I turned off the computer normally.... and Windows Installed UPDATES before it shut down

#10 schrauber

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Posted 13 February 2010 - 05:39 PM

Hi,

We Need to Diagnose Your BlueScreen
  1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  2. Select "Disable Automatic Restart on System Failure", as shown here:
  3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:

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#11 lilangel

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Posted 13 February 2010 - 06:29 PM

Technical Information:

*** STOP: 0x0000007E (0XC0000005, 0X8050EDD3, 0XF7B473B8, 0XF7B470B4)

#12 schrauber

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Posted 13 February 2010 - 07:16 PM

Is there any file or driver to see under this stop-line?
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#13 lilangel

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Posted 13 February 2010 - 07:35 PM

No, that's the end...

#14 schrauber

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Posted 14 February 2010 - 06:05 AM

Do you have your windows CD handy?
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#15 lilangel

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Posted 14 February 2010 - 03:35 PM

Yeah I have the Recovery DVD




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