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Did I break posting protocol?


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#1 MadHatter63

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Posted 03 February 2010 - 06:44 PM

Hi, I posted a request for help on Feb 1st, about 1 AM, and I havent heard from anyone yet. I was wondering if I was being overlooked because I broke posting protocol or something. I see literally hundreds of request for help since my post have been answered. So, I hope you can see why I am curious as to why I havent gotten a response.

Seeing this my first time posting to a voluntary assistance help site I have two questions:
Did I do something wrong in my request for help?
Can I expect to get some assistance with my virus problem?

I hope I dont come off as anything but humbley curious. smile.gif

Thank you for your consideration,

Curiously Mad Hatter

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#2 Orange Blossom

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Posted 03 February 2010 - 07:31 PM

Hello,

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 500 unanswered topics, the oldest dated Jan. 27, 2010 at 5:02 pm Eastern Standard Time in the U.S.A. Your HiJack This topic is dated Feb. 1, 2010 at 1:02 AM using the same time zone.

Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several more days, up to over a week perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 MadHatter63

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Posted 03 February 2010 - 07:47 PM

Thanks for quick response Orange!! smile.gif

I thought it might be as such, but I wasnt sure.

Thanks for your help in advance,
Mad Hatter







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