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Vista Security Pop ups/ cannot open .exe files


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2 replies to this topic

#1 A5h1ey

A5h1ey

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  • Local time:03:23 PM

Posted 03 February 2010 - 06:44 PM

A few days ago I started getting security messages from something called Vista Security (I think) or something like that. I realized that it was more annoying than a regular security message as it keep popping up telling me my computer was infected with something, plus the Windows Security Alert icon was still in the toolbar. I downloaded StopZilla from some website thinking it was free and it performed a scan then restarted my computer. After the computer restarted I was unable to open any of my .exe files (and therefore was not able to execute RootRepeal after downloading it.) Whenever I tried to open my browsers (Mozilla and IE) it asked which program I wanted to open the files with, and each time I chose the option to choose the program from the web, and that would open a Mozilla window. Anyway, I tried to continue with StopZilla but then they asked for money, and I don't have much, so I decided to see if I could find a free solution. Now, I no longer see any of the security pop ups.. I don't know what changed that, but I can't open any .exe files that are already on my computer or anything new I download.. A friend of mine recommended this site and I don't have a clue what I'm doing on my own, so here I am. I was able to run DDS... probably since it's not .exe.. When I downloaded RootRepeal it said it finished downloading but when I double clicked it it said "C:\Users\Ashley\Downloads\RootRepeal.exe Application not found." It gives a similar error any time I try to open any of these types of applications. I don't know what else to say about this so I guess I'll post the DDS log here.. Thank you in advance to anyone who can help me fix this problem.. it's causing me a lot of stress sad.gif


DDS (Ver_09-12-01.01) - NTFSX64
Run by Ashley at 18:08:55.40 on Wed 02/03/2010
Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3837.2437 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio64.exe
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\explorer.exe
C:\Windows\system32\Taskmgr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Ashley\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

mStart Page = hxxp://www.yahoo.com/
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mLocal Page = c:\windows\syswow64\blank.htm
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mWinlogon: Userinit=c:\windows\syswow64\userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~2\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files (x86)\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files (x86)\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files (x86)\stopzilla!\SZIEBHO.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~2\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~2\yahoo!\companion\installs\cpn\yt.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [swg] c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Yahoo! Pager] "c:\program files (x86)\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [Aim6] "c:\program files (x86)\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [Search Protection] c:\program files (x86)\yahoo!\search protection\SearchProtection.exe
mRun: [StartCCC] "c:\program files (x86)\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [jswtrayutil] "c:\program files (x86)\jumpstart\jswtrayutil.exe"
mRun: [LELA] "c:\program files (x86)\linksys\linksys easylink advisor\Linksys EasyLink Advisor.exe" /minimized
mRun: [nmctxth] "c:\program files (x86)\common files\pure networks shared\platform\nmctxth.exe"
mRun: [AppleSyncNotifier] c:\program files (x86)\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [SunJavaUpdateSched] "c:\program files (x86)\java\jre6\bin\jusched.exe"
mRun: [YSearchProtection] "c:\program files (x86)\yahoo!\search protection\SearchProtection.exe"
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
dRun: [MySpaceIM] c:\program files (x86)\myspace\im\MySpaceIM.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files (x86)\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files (x86)\common files\pure networks shared\platform\puresp3.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
mRun-x64: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun-x64: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun-x64: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun-x64: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun-x64: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

================= FIREFOX ===================

FF - ProfilePath - c:\users\ashley\appdata\roaming\mozilla\firefox\profiles\gxzja51w.default\
FF - prefs.js: browser.search.selectedEngine - AIM Search
FF - prefs.js: browser.startup.homepage - hxxp://www.facebook.com/
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&query=
FF - plugin: c:\program files (x86)\ksolo\npAVX.dll
FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files (x86)\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\ashley\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\ashley\appdata\roaming\mozilla\firefox\profiles\gxzja51w.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\drivers\tos_sps64.sys [2008-5-18 531968]
R1 JSWPSLWF;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwfx.sys [2008-6-20 26624]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files (x86)\viewpoint\common\ViewpointService.exe [2009-6-18 24652]
R3 CAXHWAZL;CAXHWAZL;c:\windows\system32\drivers\CAXHWAZL.sys [2008-3-25 294400]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2mdx64.sys [2008-4-15 62040]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sdx64.sys [2008-4-8 51928]
R3 QIOMem;Generic IO & Memory Access;c:\windows\system32\drivers\QIOMem.sys [2007-4-9 9728]
R3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk60x64.sys [2008-4-4 404992]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-8-21 93184]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]
S4 ConfigFree Gadget Service;ConfigFree Gadget Service;c:\program files (x86)\toshiba\configfree\CFProcSRVC.exe [2008-4-3 36864]
S4 ConfigFree Service;ConfigFree Service;c:\program files (x86)\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]
S4 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files (x86)\jumpstart\jswpsapi.exe [2008-6-20 954368]
S4 KR10I64;KR10I64;c:\windows\system32\drivers\KR10I64.sys [2008-5-18 248320]
S4 KR10N64;KR10N64;c:\windows\system32\drivers\KR10N64.sys [2008-5-18 237568]
S4 LinksysUpdater;Linksys Updater;c:\program files (x86)\linksys\linksys updater\bin\LinksysUpdater.exe [2008-4-18 204800]
S4 SmartFaceVWatchSrv;SmartFaceVWatchSrv;c:\program files\toshiba\smartfacev\SmartFaceVWatchSrv.exe [2008-4-24 84992]
S4 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 175104]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================

2010-02-03 21:45:47 480 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2010-02-03 21:30:54 88064 ----a-w- c:\windows\system32\admparse.dll
2010-02-03 01:57:27 0 d-----w- c:\programdata\SITEguard
2010-02-03 01:55:15 0 d-----w- c:\program files (x86)\STOPzilla!
2010-02-03 01:55:15 0 d-----w- c:\program files (x86)\common files\iS3
2010-02-03 01:55:14 0 d-----w- c:\programdata\STOPzilla!
2010-01-30 00:36:44 2263447 ----a-w- c:\users\ashley\tiktok first attempt.wma
2010-01-29 14:55:18 34152 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-01-29 14:55:18 126312 ----a-w- c:\windows\system32\GEARAspi64.dll
2010-01-29 14:55:18 107368 ----a-w- c:\windows\syswow64\GEARAspi.dll
2010-01-29 14:54:47 0 d-----w- c:\program files (x86)\iPod
2010-01-29 14:54:43 0 d-----w- c:\programdata\{0DD0EEEE-2A7C-411C-9243-1AE62F445FC3}
2010-01-29 14:54:43 0 d-----w- c:\program files (x86)\iTunes
2010-01-29 14:54:42 0 d-----w- c:\program files\iTunes
2010-01-13 10:27:25 96256 ----a-w- c:\windows\system32\fontsub.dll
2010-01-13 10:27:25 72704 ----a-w- c:\windows\syswow64\fontsub.dll
2010-01-13 10:27:25 189440 ----a-w- c:\windows\system32\t2embed.dll
2010-01-13 10:27:25 156672 ----a-w- c:\windows\syswow64\t2embed.dll

==================== Find3M ====================

2010-01-29 14:49:36 86016 ----a-w- c:\windows\inf\infstor.dat
2010-01-29 14:49:36 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-29 14:49:35 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-14 16:12:06 212352 ------w- c:\windows\system32\MpSigStub.exe
2010-01-02 07:08:29 1147904 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 07:03:21 77312 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 07:03:21 132096 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 06:38:20 916480 ----a-w- c:\windows\syswow64\wininet.dll
2010-01-02 06:38:04 1208832 ----a-w- c:\windows\syswow64\urlmon.dll
2010-01-02 06:36:10 206848 ----a-w- c:\windows\syswow64\occache.dll
2010-01-02 06:33:34 5942784 ----a-w- c:\windows\syswow64\mshtml.dll
2010-01-02 06:33:32 594432 ----a-w- c:\windows\syswow64\msfeeds.dll
2010-01-02 06:33:32 55296 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-01-02 06:32:51 25600 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\syswow64\iesetup.dll
2010-01-02 06:32:33 1985536 ----a-w- c:\windows\syswow64\iertutil.dll
2010-01-02 06:32:33 164352 ----a-w- c:\windows\syswow64\ieui.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\syswow64\iesysprep.dll
2010-01-02 06:32:32 55808 ----a-w- c:\windows\syswow64\iernonce.dll
2010-01-02 06:32:32 184320 ----a-w- c:\windows\syswow64\iepeers.dll
2010-01-02 06:32:32 11070464 ----a-w- c:\windows\syswow64\ieframe.dll
2010-01-02 06:32:26 387584 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-01-02 05:25:39 162816 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-02 04:57:00 133632 ----a-w- c:\windows\syswow64\ieUnatt.exe
2010-01-02 04:56:50 173056 ----a-w- c:\windows\syswow64\ie4uinit.exe
2010-01-02 04:56:14 13312 ----a-w- c:\windows\syswow64\msfeedssync.exe
2009-12-23 19:13:34 545424 ----a-r- c:\windows\syswow64\SZComp5.dll
2009-12-23 19:13:32 438928 ----a-r- c:\windows\syswow64\SZBase5.dll
2009-12-23 19:04:54 17408 ----a-r- c:\windows\syswow64\SZIO5.dll
2009-12-10 21:11:40 126976 ----a-r- c:\windows\syswow64\IS3HTUI5.dll
2009-12-10 21:11:32 393216 ----a-r- c:\windows\syswow64\IS3DBA5.dll
2009-12-10 21:09:24 385024 ----a-r- c:\windows\syswow64\IS3UI5.dll
2009-12-10 21:09:08 61440 ----a-r- c:\windows\syswow64\IS3Hks5.dll
2009-12-10 21:08:48 23040 ----a-r- c:\windows\syswow64\IS3XDat5.dll
2009-12-10 21:06:52 225280 ----a-r- c:\windows\syswow64\IS3Win325.dll
2009-12-10 21:06:30 94208 ----a-r- c:\windows\syswow64\IS3Inet5.dll
2009-12-10 21:05:54 94208 ----a-r- c:\windows\syswow64\IS3Svc5.dll
2009-12-10 21:02:42 729088 ----a-r- c:\windows\syswow64\IS3Base5.dll
2009-11-09 13:47:20 32768 ----a-w- c:\windows\system32\nshhttp.dll
2009-11-09 13:44:51 33792 ----a-w- c:\windows\system32\httpapi.dll
2009-11-09 13:22:34 24064 ----a-w- c:\windows\syswow64\nshhttp.dll
2009-11-09 13:20:16 31232 ----a-w- c:\windows\syswow64\httpapi.dll
2008-08-10 01:08:16 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-08-09 20:53:25 4 --sh--r- c:\windows\system32\drivers\taishop.sys
2009-08-21 10:02:01 16384 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-08-21 10:02:01 49152 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-08-21 10:02:01 16384 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\cookies\index.dat
2008-08-09 20:53:26 13 --sh--r- c:\windows\syswow64\drivers\fbd.sys

============= FINISH: 18:10:14.30 ===============


Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:23 PM

Posted 10 February 2010 - 12:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 15 February 2010 - 06:43 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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