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Multiple Infections


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#1 J@mes B0nd

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Posted 03 February 2010 - 06:38 PM

1) I have Antivirus 2010 on my computer.
2) I have a red circle with a white X in my system tray.
3) When I login, my wallpaper comes up, but then my computer immediately saves settings and logs me off.
4) My task manager is disabled as is regedit.
5) I cannot install any software.
6) I can login in safe mode, but still have problem 1, 2, 4 & 5. I can't login in safe mode with command prompt.
7) I tried re-starting windows installer in services, but that can't be done is safe mode.
8) I can boot up with Bart PE and access regedit, but when I try to fix my login problem by going to a command prompt and copy userinit.exe wsaupdater.exe, an error message comes up and says that I don't have access rights.

You see, I've tried tackling one problem at a time, but am unable to do the solution. If I could only get my software to install I think I could whip this nasty.

Anyone have any suggestions?

Thanks

Edited by Orange Blossom, 03 February 2010 - 07:32 PM.
Move to AII. ~ OB


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#2 boopme

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Posted 04 February 2010 - 12:12 AM

Hello and welcome... As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\ tc... so please follow our Removal Guide here http://www.bleepingcomputer.com/virus-remo...t-security-2010

You will move to the Automated Removal Instructions for Internet Security 2010 using Malwarebytes' Anti-Malware:
Follow all the steps there.

After you completed that post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 J@mes B0nd

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Posted 04 February 2010 - 04:16 PM

Thanks boopme,

I ran rkill and it completed it's task. Keep in mind that I had to do it is safe mode because I can't login without being logged off. I tried to install malwarebytes but after it got to the language box (which is the first question asked) a box flashed and then nothing happened. It will not install. What do you suggest next?

#4 boopme

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Posted 05 February 2010 - 03:01 PM

OK, we'll try this way.. Run RKill then ATF and SAS .. Now try MBAM.. If you rebooted rerun RKIll. Post logs,thanks.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#5 J@mes B0nd

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Posted 05 February 2010 - 04:32 PM

Thanks boopme,

I now can't login regular or safe mode without getting logged off right away.

I downloaded the software you recommended and burned them to a cd. I started the computer with Bart PE and tried installing them from there. Here are the error messages that I get with each program I tried to run:

RKill - cannot create some of your included files
pev.exe
rkill.reg
ncmd.cfxxe
it then terminates

ATF: - msvbvm60.dll not found

SAS - msiexec can't be found

MBAM - msvbvm60.dll not found

help??

#6 boopme

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Posted 06 February 2010 - 02:13 PM

Hello, this leaves 2 methods...


If you cannot bootup in normal or safe mode, then your options are limited. You may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your machine.

"Resolving Boot Issues with a Boot Floppy Disk".
"How to obtain Windows XP Setup boot disks" and select the download that's appropriate for your Operating System. The Setup boot disks are available so that you can run the Setup program on computers that cannot use a bootable CD-ROM.

Another option is to create a Bootable CD:
Bootable CD FAQs
How To Boot your Computer from a Bootable CD or DVD
How to Create a Bootable Windows XP Setup Disk on a Preinstalled/Preloaded Windows System
Creating A Windows XP Recovery Console CD Image

You can try doing a "Repair Install with Recovery Console". The Recovery Console is a Windows utility that provides a DOS-like command line from which you can run some repair programs. If you have a Microsoft Windows CD-ROM, you can get to the Recovery Console by booting from that CD and pressing any key when you told to 'Press any key to boot from CD'. At the 'Welcome to Setup' screen, press r for Repair.

"Langa Letter: XP's No-Reformat, Nondestructive Total-Rebuild Option"
"How to perform a Repair/Reinstall" (with screenshots).
"How to install and use the Windows XP Recovery Console"

If you don't have your XP CD you can download an ISO of the Recovery Console files:
Recovery Console ISO file
NTFS4FreeDos ISO
XP Recovery Console zip file

Burn it as an image to a disk to get a bootable CD which will startup the Recovery Console for troubleshooting and fixing purposes. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO.

You can start a new topic in the Windows XP forum if you need assistance with this.

Important Note: If this is a virus/Trojan related issue, you should know that some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action. Please read:Should you decide to follow this advice and reformat, these links include step-by-step instructions with screenshots:
"XP Clean Install Interactive Setup"
"How to reformat your computer in case of a severe malware infection"
"Reformat & Clean Install Windows XP"

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a
clean "factory restore"
.

<><><><><><><><><><><><><><

Reinstall

In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.

==============================

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


Reinstall Windows Vista

Note: Windows 7 Professional instructions recommend you DO NOT use a third-party software to format the drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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