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Malware Bytes keeps removing 30 trojans


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#1 J. David Boyd

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Posted 03 February 2010 - 01:45 PM

Good afternoon,

A friend's laptop has a bad problem.

Originally, when he noticed, it was running very slow, and parts of McAfee were disabled, and unable to be restarted. So he ran Malware Bytes, just a quick scan, and it found 36 Trojans and the like that he told it to remove.

Rebooted, and things seemed okay, but IE won't start, and McAfee still has much disabled. So removed McAfee, and installed AVG Free. Ran Malware Bytes again, and it found 30 or so Trojans and the like, that he told it to remove.

He tried re-installing IE, but it stuck on the 'scanning system for malicious software' section.

So he stopped, and ran Malware Bytes again, a deep scan, overnight. But what keeps happening is that if you walk away from the laptop for more than a few minutes, the 'screen saver', I guess it is, kicks in, and all the icons on the desktop go away, and you can't get them back by moving the mouse or touching a key.

Any ideas? Is it time for ComboFix? I was talked through removing a root kit last year using ComboFix, and it worked great!

Thanks,

Dave

Edited by Orange Blossom, 03 February 2010 - 04:49 PM.
Move to AII. ~ OB


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#2 Sashacat

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Posted 05 February 2010 - 10:53 AM

Have you tried turning the screen saver off?
To turn off a screen saver, RIGHT CLICK on a blank area of the desktop, click Properties, click the Screen Saver tab, select "None" and click Apply.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 J. David Boyd

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Posted 05 February 2010 - 11:03 AM

No, but that shouldn't matter. Pressing any key or moving the mouse should make the screen saver go away, and that does not happen.

#4 Elise

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Posted 05 February 2010 - 11:04 AM

Hello, its not a good idea to run Combofix on your own. This might cause unforseen problems. Combofix is to be used only under guidance of a trained helper.

Can you please post the MBAM log so I can have a look at those detections?

regards, Elise


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