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Computer freezes, restarts, blue screen, moniter connection fails


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5 replies to this topic

#1 Tyson_k

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Posted 03 February 2010 - 01:27 PM

Hi,

I have run Trend antivirus and spybot and there seems to be no viruses but not sure. I recently installed trend micro 2010 and the problems have become more frequent but problems were occuring before installation. These initial problems included blue screen messages (they were so quick I couldn't read them), slow down, and the monitor suddenly not showing anything while the computer is still turned on. I also have installed a brother laser printer within the last month but I don't think that could be causing a problem but I could be wrong as I have no clue

I'm not quite sure what to do any help would be greatly appreciated. I have used this website for years regarding spyware/viruses and want to thank you for your help and have never encountered what's happening now so wouldn't have a clue,

cheers
Tyson

Edited by Tyson_k, 03 February 2010 - 01:29 PM.


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#2 Broni

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Posted 03 February 2010 - 04:55 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Tyson_k

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Posted 04 February 2010 - 06:31 AM

Hi Broni,
thank you so much for replying.

here is the file you requested.

==================================================
Dump File : Mini013110-01.dmp
Crash Time : 31/01/2010 9:05:36 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8c69b2f5
Parameter 3 : 0xac9c9b40
Parameter 4 : 0x00000000
Caused By Driver : afd.sys
Caused By Address : afd.sys+162f5
File Description : Ancillary Function Driver for WinSock
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini013110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini012510-02.dmp
Crash Time : 25/01/2010 9:59:19 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82107f9d
Parameter 3 : 0x87334b8c
Parameter 4 : 0x87334888
Caused By Driver : hal.dll
Caused By Address : hal.dll+76a8
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012510-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini012510-01.dmp
Crash Time : 25/01/2010 7:55:11 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000001
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+40ed
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#4 Broni

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Posted 04 February 2010 - 11:15 AM

Hmmm....only three errors and pretty inconclusive...
RAM?

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#5 Tyson_k

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Posted 05 February 2010 - 06:45 AM

Hi,
How do you tell if you have more than one RAM module installed?

#6 Broni

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Posted 05 February 2010 - 11:25 AM

You'll need to open computer case and take a look.
What computer brand and model is it?

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