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Keeping Getting "Windows has closed Generic Host Process for Win32 Services"

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2 replies to this topic

#1 kpoman


  • Members
  • 1 posts
  • Local time:08:59 AM

Posted 03 February 2010 - 11:58 AM

Hello, my work computer (laptop) has been infected by my kids using it while I was not aware. We currently do not have IT support but will soon. I took the liberty of running Malewarebytes to at least get a functional computer. The program was able to clean many things but I still have been having issues, such as this error:

"To help protect your computer, Windows has closed this program".

Name: Generic Host Process for Win32 Services
Publisher: Microsoft Corporation

Please help and thank you in advance! Here is the DDS log along with the attached "Attach.txt" and "Ark.txt" files.

DDS (Ver_09-12-01.01) - NTFSx86
Run by esousa at 8:37:55.84 on Wed 02/03/2010
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_15
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.350 [GMT -8:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\InFocus\LiteShow II\TLA\ifclsmrsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Softricity\SoftGrid for Windows Desktops\sftvsa.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Softricity\SoftGrid for Windows Desktops\sftlist.exe
C:\Program Files\Softricity\SoftGrid for Windows Desktops\sftdcc.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\esousa\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe,"c:\program files\softricity\softgrid for windows desktops\sftdcc.exe"
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_15\bin\ssv.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SoftGridTray] c:\program files\softricity\softgrid for windows desktops\SFTTray.exe /autostart
mRun: [<NO NAME>]
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
dRun: [Communicator] "c:\program files\microsoft office communicator\Communicator.exe"
dRunOnce: [RunNarrator] Narrator.exe
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_15\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: 55963676-2F5E-4BAF-AC28-CF26AA587566 - vpnweb.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228488882784
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_15-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_15-windows-i586.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: IfxWlxEN - IfxWlxEN.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 ahcix86;ahcix86;c:\windows\system32\drivers\ahcix86.sys [2007-10-26 164352]
R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2008-12-5 3840]
R1 ATMDLC;Attachmate DLC Protocol;c:\windows\system32\drivers\atmdlc.sys [2006-10-17 41144]
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [2005-11-29 36768]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-7-19 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-7-19 169632]
R2 InFocus Mirror Driver Service;InFocus Mirror Driver Service;c:\program files\infocus\liteshow ii\tla\ifclsmrsvc.exe [2009-4-20 53248]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-9-27 116464]
R2 sftlist;SoftGrid Client;c:\program files\softricity\softgrid for windows desktops\sftlist.exe [2007-5-14 525680]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-9-27 1813232]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2007-11-1 399032]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-17 101936]
R3 EuMusDesignVirtualAudioCableWdm;PC2TV Audio;c:\windows\system32\drivers\PC2TVAudio.sys [2007-4-4 38528]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2009-4-16 88192]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2009-1-12 36352]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090416.006\naveng.sys [2009-4-17 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090416.006\navex15.sys [2009-4-17 876144]
R3 PC2TVMirror;PC2TVMirror_Display_Driver;c:\windows\system32\drivers\PC2TVMirror.sys [2007-4-12 25344]
R3 sftfs;sftfs;c:\program files\softricity\softgrid for windows desktops\drivers\SftFSXP.sys [2007-5-14 565360]
R3 sftplay;sftplay;c:\program files\softricity\softgrid for windows desktops\drivers\sftplayxp.sys [2007-5-14 149360]
R3 sftvol;sftvol;c:\program files\softricity\softgrid for windows desktops\drivers\SftVolXP.sys [2007-5-14 16240]
R3 sftvsa;SoftGrid Virtual Service Agent;c:\program files\softricity\softgrid for windows desktops\sftvsa.exe [2007-5-14 206192]
S1 0000;0000;c:\windows\system32\drivers\0000.sys [2010-1-24 0]
S1 JU4483N;JU4483N;c:\windows\system32\drivers\JU4483N.sys [2010-1-21 72192]
S2 gupdate1c9c1e568c7140;Google Update Service (gupdate1c9c1e568c7140);"c:\program files\google\update\googleupdate.exe" /svc --> c:\program files\google\update\GoogleUpdate.exe [?]
S3 PC2TV;PC2TV_Display_Driver;c:\windows\system32\drivers\PC2TV.sys [2007-4-12 25344]
S3 s3legacy;s3legacy;c:\windows\system32\drivers\s3legacy.sys [2008-12-4 65664]
S3 UltraMonMirror;UltraMonMirror;c:\windows\system32\drivers\ultramonmirror.sys --> c:\windows\system32\drivers\UltraMonMirror.sys [?]

=============== Created Last 30 ================

2010-02-02 19:19:32 663552 ----a-w- c:\windows\isRS-000.tmp
2010-02-02 19:19:25 137000 ----a-w- c:\windows\system32\MSMAPI32.OCX
2010-02-02 19:19:25 116224 ----a-w- c:\windows\system32\pdfcmnnt.dll
2010-02-02 19:19:24 23552 ----a-w- c:\windows\system32\MSMPIDE.DLL
2010-02-02 19:19:23 0 d-----w- c:\program files\PDFCreator
2010-02-01 15:20:56 0 d-----w- c:\program files\CCleaner
2010-02-01 08:18:30 0 d-----w- c:\program files\VideoLAN
2010-01-29 19:03:39 0 d-----w- C:\Zgo
2010-01-29 18:45:49 0 d-----w- C:\!DMPS
2010-01-29 17:42:45 4411392 ----a-w- C:\mplayerc.exe
2010-01-28 22:11:05 621 ----a-w- c:\windows\system32\CcmFramework.h
2010-01-28 22:11:05 4764 ----a-w- c:\windows\system32\CcmFramework.ini
2010-01-28 22:09:41 0 d-----w- c:\windows\ms
2010-01-28 22:00:47 1836 ----a-w- c:\windows\setupinf.mif
2010-01-28 21:56:58 41600 -c--a-w- c:\windows\system32\dllcache\weitekp9.dll
2010-01-28 21:55:59 9728 -c--a-w- c:\windows\system32\dllcache\query.exe
2010-01-28 21:54:59 70656 -c--a-w- c:\windows\system32\dllcache\korwbrkr.dll
2010-01-28 21:53:59 57856 -c--a-w- c:\windows\system32\dllcache\esuimgd.dll
2010-01-28 21:52:59 2134528 -c--a-w- c:\windows\system32\dllcache\smtpsnap.dll
2010-01-28 21:52:38 0 d-----w- c:\program files\msn gaming zone
2010-01-28 21:50:48 488 ---ha-r- c:\windows\system32\logonui.exe.manifest
2010-01-28 21:50:41 749 ---ha-r- c:\windows\WindowsShell.Manifest
2010-01-28 21:50:41 749 ---ha-r- c:\windows\system32\wuaucpl.cpl.manifest
2010-01-28 21:50:41 749 ---ha-r- c:\windows\system32\sapi.cpl.manifest
2010-01-28 21:50:41 749 ---ha-r- c:\windows\system32\nwc.cpl.manifest
2010-01-28 21:50:41 749 ---ha-r- c:\windows\system32\ncpa.cpl.manifest
2010-01-28 21:50:20 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2010-01-28 21:48:07 44544 -c--a-w- c:\windows\system32\dllcache\tscupgrd.exe
2010-01-28 21:48:07 44544 ----a-w- c:\windows\system32\tscupgrd.exe
2010-01-28 21:47:19 87424 ----a-w- c:\windows\system32\drivers\irda.sys
2010-01-28 21:47:19 27136 ----a-w- c:\windows\system32\irmon.dll
2010-01-28 21:47:19 152576 ----a-w- c:\windows\system32\irftp.exe
2010-01-28 21:47:18 8192 ----a-w- c:\windows\system32\wshirda.dll
2010-01-28 21:44:33 19584 ----a-w- c:\windows\system32\drivers\rasirda.sys
2010-01-28 21:41:01 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2010-01-28 21:41:01 24661 ----a-w- c:\windows\system32\spxcoins.dll
2010-01-28 21:41:01 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2010-01-28 21:41:01 13312 ----a-w- c:\windows\system32\irclass.dll
2010-01-26 18:56:41 4119 ----a-w- c:\windows\setupapi.old
2010-01-26 18:56:27 53248 ----a-w- c:\windows\system32\wdmioctl.dll
2010-01-26 18:56:26 49152 ----a-w- c:\windows\system32\DSndUp.exe
2010-01-26 18:56:26 1285632 ----a-w- c:\windows\system32\SMMedia.dll
2010-01-26 18:56:25 45056 ----a-w- c:\windows\system32\CleanUp.exe
2010-01-25 02:56:11 0 ----a-w- c:\windows\system32\drivers\0000.sys
2010-01-25 02:46:23 0 ----a-w- c:\windows\system32\26500.exe
2010-01-25 02:26:23 0 ----a-w- c:\windows\system32\6334.exe
2010-01-23 20:48:19 0 ----a-w- c:\windows\system32\18467.exe
2010-01-23 20:27:54 2931 ----a-w- c:\windows\system32\warning.html
2010-01-22 02:27:03 0 ----a-w- c:\windows\system32\drivers\.sys
2010-01-21 20:01:30 72192 ----a-w- c:\windows\system32\drivers\JU4483N.sys
2010-01-05 17:22:45 0 d-----w- c:\program files\Trend Micro

==================== Find3M ====================

2010-01-28 21:48:33 23444 ----a-w- c:\windows\system32\emptyregdb.dat
2010-01-26 21:10:40 47464 ----a-w- c:\windows\fonts\FakeReceipt.ttf
2009-12-10 19:49:07 2208822 ----a-w- c:\windows\CPICWPPR.DAT
2009-11-25 17:56:38 87608 ----a-w- c:\docume~1\esousa\applic~1\inst.exe
2009-11-25 17:56:38 47360 ----a-w- c:\docume~1\esousa\applic~1\pcouffin.sys

============= FINISH: 8:38:05.23 ===============

Attached Files

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#2 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:05:59 PM

Posted 10 February 2010 - 12:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#3 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:05:59 PM

Posted 15 February 2010 - 06:39 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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If I have helped you then please consider donating to continue the fight against malware Posted Image

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