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Random Shut down


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4 replies to this topic

#1 coxchris

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Posted 02 February 2010 - 11:01 PM

Hi I am new on this forum.

I have a question, Just recently I had a "Your system has recover from a serious error" after the computer shut down and rebooted unexpectedly. Right before then I was browsing a website on Firefox. I had the error report transmitted to Microsoft. The event log states the following

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 1/30/2010
Time: 11:34:06 AM
User: N/A
Computer: CHRIS
Description:
Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 8054bfcb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 34 00, 8054
0050: 62 66 63 62 bfcb

After the shutdown I immediate scan using AVAST and Malwarebytes and they both found nothing in Normal Mode. Is this something that I should be worry about or something bigger happening. I have never use Event Viewer before so I don't know how to understand it but I would like to learn how to use it as a troubleshooting step

Thanks

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#2 Broni

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Posted 02 February 2010 - 11:59 PM

If it happened just once, don't worry about it. It happens.

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#3 hamluis

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Posted 03 February 2010 - 09:22 AM

Agree with Broni...it does happen and there's little point in trying to figure out what was the problem, since it seems to have been correctable by the system.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Event ID 1003 is pretty general, caused by varying conditions.

As for worrying about it...users should always worry somewhat about such, since it indicates that something has gone wrong. My approach is to do what I can to make sure I'm not contributing to that whatever. That means that I run chkdsk /r on the hard drive...I ensure that I'm current with all critical updates...and I take a look in Event Viewer to see if there is something I've been ignoring that I should have been paying attention to.

I trust the malware defenses I have installed, kept current, and used routinely (Avira Free, Sunbelt Firewall, SUPERAntiSpyware, and Malwarebytes) to do their jobs and they have never let me down.

Louis

#4 joseibarra

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Posted 03 February 2010 - 11:17 AM

Perhaps you experienced a Blue Screen of Death (BSOD).

If your system is not set up a certain way, you will not be able to see the helpful information if happens again.

If my system did this even once or occassionally I would be compelled to understand it.

You can configure the system to allow you to see the BSOD information in case it happens again.

Disable Automatic restart on system error to stop the error on your screen so you can see it:

Right click My Computer, Properties, Advanced, Startup and Recovery Settings.

In the System failure section, untick the Automatically restart box, OK, OK.

There is no performance consequence to leaving your system configure like this.

Edited by joseibarra, 03 February 2010 - 11:19 AM.

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#5 coxchris

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Posted 03 February 2010 - 01:56 PM

Thank you all for your replies. I will turn off the automatic restart option if it happens again I will let you know. I have been a computer geek since in Elementary School but never had a random shutdown

I accidently found this forum when my main computer got malware and I remove it successfully with this forums help.

Thanks for creating this site

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