Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot access internet through IE browser


  • Please log in to reply
2 replies to this topic

#1 charleesdad

charleesdad

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 02 February 2010 - 10:15 PM

My Acer Netbok running windows xp is no longer able to access the internet via a browser. Mail will still download and the network connection shows activity but every time I try to access the web I get an IE cannot display the webpage screen.

I had the google redirect virus last week and removed it with spybot. The PC was working fine but then a couple days ago I had about 50 instances of the Windows Security Center window opened in my system tray when I came home. Its possible that one of my kids clicked on an install if a pop up came up while on my computer while I was out but can't get a straight answer. The security center window is showing that "Norton Internet Security reports that it might be out of date. etc." Norton is up to date and has scanned the PC an found nothing.

I ran spybot yesterday again and it found 4 malware programs and apparently repaired them. Still no luck with the internet.

Tried downloading House Call on another machine and running on my laptop but it says it cannot complete the download when it tries to start up.

Please help

Edited by Orange Blossom, 02 February 2010 - 11:44 PM.
Move from XP to AII. ~ OB


BC AdBot (Login to Remove)

 


#2 charleesdad

charleesdad
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 02 February 2010 - 10:33 PM

Just to give a little more information... I tried downloading AntiMalware and installing but it seems that the block on the internet is not allowing me to update. Any suggestions on how to download an update on another PC and manually install...

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:40 AM

Posted 03 February 2010 - 12:05 AM

Hello...
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


May as well grab these also on the USB.
The run RKILL,MBAM ATF and SAS

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post the MBAM and SAS logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users