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Spyware Removal Help


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#1 egumm

egumm

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Posted 02 February 2010 - 09:10 PM

My ISP is threatening to shut down my connection because if spam related issues.

They directed me to your web site to run ComboFix and work to resolve the issue(s).

I have installed Avast and Super Spyware software and cleaned the system. It appears to be running better but I am not sure I have killed all the potential issues.

What is the best way to verify that all is fixed (that is not a scam trying to sell me something)?

Thanks,

Eric

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#2 garmanma

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Posted 02 February 2010 - 10:16 PM

Please follow these directions and submit a DDS / HJT log:



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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