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How to remove rootkit "TR/Rootkit.Gen"

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2 replies to this topic

#1 #quester


  • Members
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  • Gender:Male
  • Local time:08:55 AM

Posted 02 February 2010 - 07:23 PM

Hallo! I'm a new member and this is my first posting.
I hope, somebody can help me.

I already tried to remove the rootkit with ComboFix but even this didn't work.

Is there any possibility to solve the problem without a total cleaning of the hard drive?

All information as per preperation guide are attached.

DDS (Ver_09-12-01.01) - NTFSx86
Run by ALLG at 0:39:28,84 on 03.02.2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_02
Microsoft Windows XP Home Edition 5.1.2600.2.1252.49.1031.18.1918.1252 [GMT 1:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
FW: PC Tools Firewall Plus *enabled* {ABBD5028-5A95-4B6D-996E-98D64AE88D52}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Programme\Avira\AntiVir Desktop\sched.exe
C:\Programme\Akademische Arbeitsgemeinschaft\AAVUpdateManager\aavus.exe
C:\Programme\Avira\AntiVir Desktop\avguard.exe
C:\Programme\Gemeinsame Dateien\GtFlashSwitch\GtFlashSwitch.exe
C:\Programme\Gemeinsame Dateien\Nero\Nero BackItUp 4\NBService.exe
C:\Programme\PC Tools Firewall Plus\FWService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Programme\Virtual CD v9\System\VC9SecS.exe
C:\Programme\Avira\AntiVir Desktop\avgnt.exe
C:\Programme\PC Tools Firewall Plus\FirewallGUI.exe
C:\Programme\T-Mobile\web'n'walk Manager\web'n'walk Manager.exe
C:\Programme\Mozilla Firefox\firefox.exe
C:\Programme\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Programme\Trend Micro\HijackThis\HijackThis.exe
C:\Dokumente und Einstellungen\ALLG\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.de/
uInternet Connection Wizard,ShellNext = hxxp://www.google.de/ig/dell?hl=de&client=dell-row&channel=de&ibd=3070815
BHO: Adobe PDF Reader: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\programme\gemeinsame dateien\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\programme\java\jre1.6.0_02\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\programme\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\programme\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\programme\bae\BAE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\programme\google\google toolbar\GoogleToolbar_32.dll
uRun: [MSMSGS] "c:\programme\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\programme\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [FreePDF Assistant] c:\programme\freepdf_xp\fpassist.exe
mRun: [avgnt] "c:\programme\avira\antivir desktop\avgnt.exe" /min
mRun: [00PCTFW] "c:\programme\pc tools firewall plus\FirewallGUI.exe" -s
IE: Bild in &Microsoft PhotoDraw öffnen - c:\progra~1\micros~3\office\1031\phdintl.dll/phdContext.htm
IE: Google Sidewiki... - c:\programme\google\google toolbar\component\GoogleToolbarDynamic_mui_en_5F1A57F0B9B89E2E.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\programme\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\programme\java\jre1.6.0_02\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\programme\hp\hpcoretech\comp\hpuiprot.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\gemein~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\dokume~1\allg\anwend~1\mozilla\firefox\profiles\6hvyc04a.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.de/
FF - plugin: c:\programme\google\update\\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\programme\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}

c:\programme\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2007-8-15 3456]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-1-22 64288]
R1 avgio;avgio;c:\programme\avira\antivir desktop\avgio.sys [2009-6-13 11608]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-1-25 233136]
R1 vdrv9000;vdrv9000;c:\windows\system32\drivers\vdrv9000.sys [2007-8-27 113168]
R2 AAV UpdateService;AAV UpdateService;c:\programme\akademische arbeitsgemeinschaft\aavupdatemanager\aavus.exe [2008-10-24 128296]
R2 AntiVirSchedulerService;Avira AntiVir Planer;c:\programme\avira\antivir desktop\sched.exe [2009-6-13 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\programme\avira\antivir desktop\avguard.exe [2009-6-13 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-6-13 56816]
R2 GtFlashSwitch;GtFlashSwitch;c:\programme\gemeinsame dateien\gtflashswitch\GtFlashSwitch.exe [2007-2-9 176128]
R2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2010-1-25 88040]
R2 PCToolsFirewallPlus;PC Tools Firewall Plus;c:\programme\pc tools firewall plus\FWService.exe [2010-1-25 818432]
R2 VC9SecS;Virtual CD v9 Management Service;c:\programme\virtual cd v9\system\vc9secs.exe [2007-8-27 132416]
R3 GTFFBUS;GT FF BUS;c:\windows\system32\drivers\gtffbus.sys [2006-5-19 17152]
R3 GTMMDMUSB;GT M 3G+ USB MDM;c:\windows\system32\drivers\gtmmdmusb.sys [2006-5-19 25472]
R3 GTMNDISIRPXP;GT M 3G+ IRP NDIS;c:\windows\system32\drivers\Gtm51Irp.sys [2006-5-19 122240]
R3 GTMSERUSB;GT M 3G+ USB SER;c:\windows\system32\drivers\gtmserusb.sys [2006-5-19 21888]
R3 PCTFW-PacketFilter;PCTools Firewall - Packet filter driver;c:\windows\system32\drivers\pctNdis-PacketFilter.sys [2010-1-25 70664]
R3 pctNDIS;PC Tools Driver;c:\windows\system32\drivers\pctNdis.sys [2010-1-25 58816]
R3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2010-1-25 115216]
S2 gupdate;Google Update Service (gupdate);c:\programme\google\update\GoogleUpdate.exe [2009-12-29 135664]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\programme\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
S2 pgsqlms4;pgsqlms4;c:\programme\svpbw10\pg\bin/pg_ctl.exe runservice -n "pgsqlms4" -d "c:/programme/svpbw10/pg/data" --> c:\programme\svpbw10\pg\bin/pg_ctl.exe runservice -N pgsqlms4 [?]
S3 HH9Help.sys;HH9Help.sys;c:\windows\system32\drivers\HH9Help.sys [2007-8-27 11392]
S3 MODRC;Cinergy HT USB XE IR Service;c:\windows\system32\drivers\modrc.sys [2008-4-8 13056]

=============== Created Last 30 ================

2010-02-02 23:23:23 0 d-----w- c:\programme\Trend Micro
2010-02-02 00:34:36 0 d-sha-r- C:\cmdcons
2010-02-02 00:24:25 98816 ----a-w- c:\windows\sed.exe
2010-02-02 00:24:25 77312 ----a-w- c:\windows\MBR.exe
2010-02-02 00:24:25 261632 ----a-w- c:\windows\PEV.exe
2010-02-02 00:24:25 161792 ----a-w- c:\windows\SWREG.exe
2010-02-01 05:30:56 0 d-----w- c:\dokume~1\allg\anwend~1\Tific
2010-01-31 23:04:09 0 d-----w- c:\dokume~1\alluse~1\anwend~1\Norton
2010-01-31 23:03:56 0 d-----w- c:\dokume~1\alluse~1\anwend~1\NortonInstaller
2010-01-27 21:04:58 0 d-----w- c:\windows\system32\#1
2010-01-25 21:31:36 0 d-----w- c:\dokume~1\allg\anwend~1\PCToolsFirewallPlus
2010-01-25 21:29:25 0 d-----w- c:\programme\gemeinsame dateien\PC Tools
2010-01-25 21:29:18 0 d-----w- c:\programme\PC Tools Firewall Plus
2010-01-22 00:58:50 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-21 23:52:51 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-01-21 23:50:33 0 dc-h--w- c:\dokume~1\alluse~1\anwend~1\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}

==================== Find3M ====================

2010-02-02 23:39:33 792064 ----a-w- c:\windows\system32\drivers\rsjyhie.sys
2010-02-02 20:57:06 85396 ----a-w- c:\windows\system32\perfc007.dat
2010-02-02 20:57:06 460578 ----a-w- c:\windows\system32\perfh007.dat
2010-01-13 07:59:28 115216 ----a-w- c:\windows\system32\drivers\pctplfw.sys
2010-01-12 08:34:14 70664 ----a-w- c:\windows\system32\drivers\pctNdis-PacketFilter.sys
2010-01-07 11:40:26 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-01-07 10:35:06 58816 ----a-w- c:\windows\system32\drivers\pctNdis.sys
2010-01-07 10:35:02 32680 ----a-w- c:\windows\system32\drivers\pctNdis-DNS.sys
2009-12-25 19:45:52 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-11-21 16:37:59 470528 ----a-w- c:\windows\system32\dllcache\aclayers.dll

============= FINISH: 0:39:45,50 ===============

Attached Files

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#2 syler


  • Malware Response Team
  • 8,150 posts
  • Gender:Male
  • Location:Warrington, UK
  • Local time:08:55 AM

Posted 09 February 2010 - 03:46 PM


My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

  1. Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
  3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  4. Double click on Gmer to run it.
  5. Allow the gmer.sys driver to load if asked.
  6. You may see a rootkit warning window, If you do, click No.
  7. Untick the following boxes on the right side of the Gmer screen.
    Show All
  8. Click on and wait for the scan to finish.
  9. If you see a rootkit warning window, click OK.
  10. Push and save the logfile to your desktop.
  11. Copy and Paste the contents of that file in your next post.

Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log



#3 syler


  • Malware Response Team
  • 8,150 posts
  • Gender:Male
  • Location:Warrington, UK
  • Local time:08:55 AM

Posted 13 February 2010 - 07:29 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


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