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Can't log into XP accounts


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3 replies to this topic

#1 kara99

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Posted 31 January 2010 - 04:55 PM

So my mother infected her computer with some sort of virus or rouge. When you start XP you get the screen to log in. Once you enter your password it loads for a split second and then boots you out of your account.

I CANNOT get onto any account, so please do not tell me to download something to the desktop to scan, I can't even get to a start menu.

I've tried starting in safe mode, but safe mode does the same thing. (Won't let me into an account)

She does NOT have her XP disks.

I'm not 100% sure, but this just seems like a virus. She did say that before this happened she got a warning screen that said she had a virus and she clicked on it. It sounds like it was a fake pop up that downloaded something onto her computer.

I can't figure out why safe mode won't load (it just does the same thing) and doesn't say safe mode in the corners. If I could get it to log on to an account I would try to run adaware, or something else.

Any ideas how to fix this?



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#2 extremeboy

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Posted 31 January 2010 - 10:36 PM

Hello.

That could be a few reasons, that caused it. I believe it's something in the registry, if it's not that then probably one of the log in file but we'll see. Let's see what we can do here first. Do you have some spare CDs? If so, do the following...

Let's do the following to take a look at the state of that machine. From there we can fix the registry key related to that.

Download OTLPE and Boot Off It
  • Download OTLPE.iso and burn to a CD using ISO Burner.

A free Image Burning CD download can be found over here if you do not have one.

Instructions or tutorial on Burning ISO files can be found over here.
  • Once you have burned the file to a CD take the CD out of your working computer's CD-Rom drive.
  • Reboot your infected system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop and OTLPE should be loaded successfully.

Download DDS-BootCD and Save to Flash-Drive

Now please download DDS-BootCd and save it to your working computer's desktop.
Use a Flash/removable drive and copy that file into the removable drive.
Insert the flash/removable drive into your infected computer which is currently booted into the OTLPE Environment.
Double-click My Computer on the infected machine which is booted into the OTLPE Environment.
Find your removable/flash drive and copy the DDS-bootCD file to the desktop
Double-click on the DDS-bootcd.exe file and run it
Once it's complete a og files will open:
  • DDS.txt

It will be saved at the root of the drive (C:\). Please save that log file onto your flash/removable drive.
Remove your flash/removable drive and insert it to your working computer and post those two logs here for my review.

Thanks.

With Regards,
Extremeboy
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#3 extremeboy

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Posted 04 February 2010 - 08:16 PM

Are you still there? Still require help?
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

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#4 extremeboy

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Posted 12 February 2010 - 04:33 PM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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