That could be a few reasons, that caused it. I believe it's something in the registry, if it's not that then probably one of the log in file but we'll see. Let's see what we can do here first. Do you have some spare CDs? If so, do the following...
Let's do the following to take a look at the state of that machine. From there we can fix the registry key related to that.Download OTLPE and Boot Off It
- Download OTLPE.iso and burn to a CD using ISO Burner.
A free Image Burning CD download can be found over here
if you do not have one.
Instructions or tutorial on Burning ISO files can be found over here
Download DDS-BootCD and Save to Flash-Drive
- Once you have burned the file to a CD take the CD out of your working computer's CD-Rom drive.
- Reboot your infected system using the boot CD you just created.
Note : If you do not know how to set your computer to boot from CD follow the steps here
- Your system should now display a REATOGO-X-PE desktop and OTLPE should be loaded successfully.
Now please download DDS-BootCd
and save it to your working computer's desktop.
Use a Flash/removable drive
and copy that file into the removable drive.Insert
the flash/removable drive into your infected computer which is currently booted into the OTLPE Environment.
Double-click My Computer
on the infected machine which is booted into the OTLPE Environment.
Find your removable/flash drive and copy
the DDS-bootCD file to the desktopDouble-click
on the DDS-bootcd.exe file and run it
Once it's complete a og files will open:
It will be saved at the root of the drive (C:\). Please save
that log file onto your flash/removable drive.
Remove your flash/removable drive and insert it to your working computer and post those two logs here for my review.