Posted 31 January 2010 - 02:29 PM
After plugging my cell phone into my HP dv7 laptop to charge it my USB wireless mouse stopped working and I received a USB device pop-up error, I have done this numerous times without a problem. I contacted Logitech (the mouse manufacturer) and they were useless so I contacted HP. They had me uninstall all of the USB's in the "Device manager", restart, download a chipset update, restart and the problem still existed. I went back to an online chat with HP and was told that I could try a system recovery in order to solve the problem. I was given instructions and told to use the system retore option (theirs not Windows) and I was assured that I wouldn't lose all of my docs and pics, etc. I was never given the option to click system restore and their program reformatted my system to the original factory settings. When I checked the Windows system restore the oldest point was the reformat. All of my programs (added after I purchased the laptop), documents, an pictures were gone.
This is my first time posting so I apologize for all of the extra information; I just wasn't sure what anyone might need to know. Is there any way to get back all that I have lost? Thank you in advance for looking at my post and for any help or suggestions.