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restart issues


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#1 Dracarys

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Posted 31 January 2010 - 09:59 AM

Generic Host process for Win 32 Services has encounterd a problem and needs to close

Error signature szAppName svhost.exe szAppVer 5.1.2600.5512
szMod Name Flash 10d.ocx szModVer 10.0.42.34 offset 000e6f80

C:\DOCUME~1\LEEMIN~1\LOCALS~1\Temp\WER958a.dir00\svchost.exe.mdmp
C:\DOCUME~1\LEEMIN~1\LOCALS~1\Temp\WER958a.dir00\appcompat.txt

Sorry My computer was restarting while I was typeing.
I recentley recive a Virus message from Avast yesterday I tried to contain it and Avast reported that the file was currentley in use So I had Avast contain the file on system restart, The computer blue screened, restarted adn I had to restart computer at last working configuration. If you need any more info i'd be happy to post Sorry for the quick title
atapi.sys
C:\\WINDOWS\system32\drivers
Virus discription Win32Alureon-Eu

Edited by Dracarys, 31 January 2010 - 10:23 AM.


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#2 hamluis

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Posted 31 January 2010 - 10:37 AM

Locate the .dmp file that was created....then follow the procedures detailed at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/.

Louis

#3 Dracarys

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Posted 31 January 2010 - 11:41 AM

Microsoft Windows Debugger Version 6.11.0001.404 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Sun Jan 31 08:58:23.000 2010 (GMT-6)
System Uptime: not available
Process Uptime: 0 days 0:49:10.000
................................................................
..................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3ac.834): Access violation - code c0000005 (first/second chance not available)
eax=02d7f4e4 ebx=00000000 ecx=d7972b39 edx=0cdff008 esi=ffffffff edi=0665e345
eip=100e6f80 esp=02d7f4ac ebp=06de3d30 iopl=0 nv up ei ng nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200286
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Flash10d.ocx -
Flash10d+0xe6f80:
100e6f80 8b4618 mov eax,dword ptr [esi+18h] ds:0023:00000017=????????

there was no !analyze -v link. also ERROR: Symbol file could not be found I attempted to enter the address 3 times all withthe same error

Edited by Dracarys, 31 January 2010 - 11:49 AM.


#4 petewills

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Posted 31 January 2010 - 12:17 PM

atapi.sys
C:\\WINDOWS\system32\drivers
Virus discription Win32Alureon-Eu


Possibly a rootkit and it may be sensible to post the problem
in the Security - Am I infected - What do I do Forum
to get help with its removal.

You could run other scanners first, e.g. Malwarebytes and SuperAntiSpyware.

If it is simply a corrupted Flash installation:

How to uninstall the Adobe Flash Player plug-in and ActiveX control

http://kb2.adobe.com/cps/141/tn_14157.html

Adobe Flash Player 10 Download:

http://www.adobe.com/products/flashplayer/

Edited by petewills , 31 January 2010 - 12:21 PM.





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