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PROBLEM WITH REMOVING ADWARE ONE STEP AND OTHER PROBLEM


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2 replies to this topic

#1 billyberk461

billyberk461

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Posted 31 January 2010 - 09:50 AM

QUOTE(wisdomhijacked @ Jan 31 2010, 08:11 AM) View Post
Just saying hello I am new to the website, thanks in advance for you assistance
HI I AM NEW TO SITE i am using vista home os and have mcafee i did a scan it showed 11 problems one is adware one step opon doing a fix it only partially removes it. i also believe i may be infected as i am having erratic mouse problems and also problems when i type. i am sending dds and attach in zip format please help

DDS (Ver_09-12-01.01) - NTFSX64
Run by Brenda at 9:21:22.37 on Sun 01/31/2010
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4093.1466 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bb0e6831\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Dell\Dell Photo P703w AIO Printer\printer\center\dlSvc.exe
c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
C:\Windows\system32\taskeng.exe
c:\PROGRA~2\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe
C:\Program Files (x86)\McAfee\MSK\MskSrver.exe
C:\PROGRA~2\MYWEBS~1\bar\1.bin\mwssvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bb0e6831\STacSV64.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Dell\Dell Photo P703w AIO Printer\Printer\Device\DLDiscovery.exe
C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~2\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Fingerprint Reader Suite\upeksvr.exe
c:\PROGRA~2\mcafee.com\agent\mcagent.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\LimeWire\LimeWire.exe
C:\Program Files (x86)\MyWebSearch\bar\1.bin\M3SRCHMN.EXE
C:\Windows\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~2\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files (x86)\Internet Explorer\ieuser.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10d.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\SysWOW64\notepad.exe
C:\Windows\SysWOW64\notepad.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Brenda\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.weightwatchers.com/
uSearch Bar = hxxp://www.mirarsearch.com/?useie5=1&q=
mSearch Bar = hxxp://www.mirarsearch.com/?useie5=1&q=
uURLSearchHooks: N/A: {00a6faf6-072e-44cf-8957-5838f569a31d} - c:\program files (x86)\mywebsearch\bar\1.bin\MWSSRCAS.DLL
mWinlogon: Userinit=userinit.exe
BHO: MyWebSearch Search Assistant BHO: {00a6faf1-072e-44cf-8957-5838f569a31d} - c:\program files (x86)\mywebsearch\bar\1.bin\MWSSRCAS.DLL
BHO: mwsBar BHO: {07b18ea1-a523-4961-b6bb-170de4475cca} - c:\program files (x86)\mywebsearch\bar\1.bin\MWSBAR.DLL
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files (x86)\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~2\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files (x86)\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: ILoveThisAdPlatform: {d41f3a83-68f0-3198-78ba-4ace22487449} - c:\program files (x86)\ilovethisadplatform\ILoveThisAdPlatform.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: My Web Search: {07b18ea9-a523-4961-b6bb-170de4475cca} - c:\program files (x86)\mywebsearch\bar\1.bin\MWSBAR.DLL
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
EB: DA Bar: {59c40940-073e-11de-8c30-0800200c9a66} - %SystemRoot%\SysWow64\shdocvw.dll
uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "c:\program files (x86)\windows live\messenger\msnmsgr.exe" /background
mRun: [My Web Search Bar Search Scope Monitor] "c:\progra~2\mywebs~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
StartupFolder: c:\users\brenda\appdata\roaming\micros~1\windows\startm~1\programs\startup\limewi~1.lnk - c:\program files (x86)\limewire\LimeWire.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: DisableCAD = 1 (0x1)
IE: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZJxdm380VMUS
IE: E&xport to Microsoft Excel - c:\progra~2\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~2\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files (x86)\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files (x86)\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files (x86)\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~2\office12\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5844/mcfscan.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
LSA: Notification Packages = scecli psqlpwd
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~2\mcafee\msk\MSKAPB~1.DLL
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO-X64: scriptproxy - No File
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg64.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
EB-X64: {59C40940-073E-11DE-8C30-0800200C9A66} - No File

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-9-2 53488]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-9-15 308296]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_bb0e6831\AESTSr64.exe [2009-9-1 86016]
R2 Dell Network Discovery Service;Dell Network Discovery Service;c:\program files (x86)\dell\dell photo p703w aio printer\printer\device\DLDiscovery.exe [2008-7-22 275696]
R2 dlSvc;Dell Photo Device Service;c:\program files (x86)\dell\dell photo p703w aio printer\printer\center\dlSvc.exe [2008-8-1 32768]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R2 McProxy;McAfee Proxy Service;c:\progra~2\common~1\mcafee\mcproxy\mcproxy.exe [2009-9-15 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-9-15 155456]
R2 MyWebSearchService;My Web Search Service;c:\progra~2\mywebs~1\bar\1.bin\mwssvc.exe [2009-9-19 28762]
R3 McSysmon;McAfee SystemGuards;c:\progra~2\mcafee\viruss~1\mcsysmon.exe [2009-9-15 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-9-15 102472]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-9-15 49480]
R3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk60x64.sys [2009-9-1 369152]
S2 gupdate1ca6e50be5c00a0;Google Update Service (gupdate1ca6e50be5c00a0);c:\program files (x86)\google\update\GoogleUpdate.exe [2009-11-25 133104]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-4-24 93184]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-9-15 40904]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]

=============== Created Last 30 ================

2010-01-31 05:45:52 0 d-----w- c:\program files (x86)\Trend Micro
2010-01-28 16:29:59 65536 --sha-w- c:\users\brenda\ntuser.dat{dfa8c46b-0c29-11df-9b85-00219bf7f1c0}.TM.blf
2010-01-28 16:29:59 524288 --sha-w- c:\users\brenda\ntuser.dat{dfa8c46b-0c29-11df-9b85-00219bf7f1c0}.TMContainer00000000000000000002.regtrans-ms
2010-01-28 16:29:59 524288 --sha-w- c:\users\brenda\ntuser.dat{dfa8c46b-0c29-11df-9b85-00219bf7f1c0}.TMContainer00000000000000000001.regtrans-ms
2010-01-27 03:28:03 3585024 ----a-w- c:\windows\syswow64\mshtml.dll
2010-01-27 03:28:01 1032704 ----a-w- c:\windows\system32\wininet.dll
2010-01-27 03:28:00 146432 ----a-w- c:\windows\syswow64\occache.dll
2010-01-27 03:09:40 65536 --sha-w- c:\users\brenda\ntuser.dat{b670c025-0acd-11df-aa24-00219bf7f1c0}.TM.blf
2010-01-27 03:09:40 524288 --sha-w- c:\users\brenda\ntuser.dat{b670c025-0acd-11df-aa24-00219bf7f1c0}.TMContainer00000000000000000002.regtrans-ms
2010-01-27 03:09:40 524288 --sha-w- c:\users\brenda\ntuser.dat{b670c025-0acd-11df-aa24-00219bf7f1c0}.TMContainer00000000000000000001.regtrans-ms
2010-01-13 15:21:11 96256 ----a-w- c:\windows\system32\fontsub.dll
2010-01-13 15:21:11 72704 ----a-w- c:\windows\syswow64\fontsub.dll
2010-01-13 15:21:11 189440 ----a-w- c:\windows\system32\t2embed.dll
2010-01-13 15:21:11 156672 ----a-w- c:\windows\syswow64\t2embed.dll
2010-01-04 22:26:03 0 d-----w- c:\program files (x86)\eMedia Piano For Dummies
2010-01-03 03:59:27 56 ---ha-w- c:\programdata\ezsidmv.dat

==================== Find3M ====================

2010-01-31 00:26:52 27934 ----a-w- c:\programdata\nvModes.dat
2009-12-31 05:11:04 122 ----a-w- c:\users\brenda\appdata\roaming\wklnhst.dat
2009-12-28 02:55:29 61224 ----a-w- c:\users\brenda\GoToAssistDownloadHelper.exe
2009-12-18 13:08:01 86528 ----a-w- c:\windows\system32\ieencode.dll
2009-12-18 13:05:50 833024 ----a-w- c:\windows\syswow64\wininet.dll
2009-12-18 13:05:36 1174528 ----a-w- c:\windows\syswow64\urlmon.dll
2009-12-18 13:03:13 671232 ----a-w- c:\windows\syswow64\mstime.dll
2009-12-18 13:02:56 458240 ----a-w- c:\windows\syswow64\msfeeds.dll
2009-12-18 13:02:11 28160 ----a-w- c:\windows\syswow64\jsproxy.dll
2009-12-18 13:01:57 6069248 ----a-w- c:\windows\syswow64\ieframe.dll
2009-12-18 13:01:57 270848 ----a-w- c:\windows\syswow64\iertutil.dll
2009-12-18 13:01:57 193024 ----a-w- c:\windows\syswow64\iepeers.dll
2009-12-18 13:01:56 78336 ----a-w- c:\windows\syswow64\ieencode.dll
2009-12-18 13:01:56 389120 ----a-w- c:\windows\syswow64\iedkcs32.dll
2009-12-18 13:01:56 380928 ----a-w- c:\windows\syswow64\ieapfltr.dll
2009-12-18 13:01:56 230400 ----a-w- c:\windows\syswow64\ieaksie.dll
2009-12-18 10:35:23 32768 ----a-w- c:\windows\system32\ieUnatt.exe
2009-12-18 10:14:30 26624 ----a-w- c:\windows\syswow64\ieUnatt.exe
2009-11-09 13:47:20 32768 ----a-w- c:\windows\system32\nshhttp.dll
2009-11-09 13:44:51 33792 ----a-w- c:\windows\system32\httpapi.dll
2009-11-09 13:22:34 24064 ----a-w- c:\windows\syswow64\nshhttp.dll
2009-11-09 13:20:16 31232 ----a-w- c:\windows\syswow64\httpapi.dll
2009-10-30 21:44:42 86016 ----a-w- c:\windows\inf\infstor.dat
2009-10-30 21:44:42 51200 ----a-w- c:\windows\inf\infpub.dat
2009-10-30 21:44:42 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-09-02 02:04:54 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-09-02 18:07:28 75 --sh--r- c:\windows\CT4CET.bin
2009-09-02 02:03:29 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 9:21:55.46 ===============

Attached Files



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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
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  • Local time:02:53 PM

Posted 07 February 2010 - 04:32 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
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#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 12 February 2010 - 11:58 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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