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help my grandma's computer


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#1 homeboy754

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Posted 30 January 2010 - 05:48 PM

Afternoon gents,

It would seem that my grandmother has acquired several virus on her computer that I am unable to fix.
Webroot anti-virus/spysweeper lists virtum-gen, mal/tdsspk-c, and mal/generic-A as the culprits. I have attached a hijackthis log for you in hopes that will be of use for a solution. I am unable to install malwarebytes so I did not attach a log from that. Any help would be appreciated.

-Matt S.

Attached Files


Edited by homeboy754, 30 January 2010 - 05:49 PM.


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#2 miekiemoes

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Posted 01 February 2010 - 08:35 AM

Hi,

Please try this version of malwarebytes: Click the link here
Save it on your desktop. You'll see it will have a random name, and will look similar like this:
Doubleclick on it, so it will extract the files and will start Malwarebytes automatically.
In case the installer (random named file) won't run either, rename it to EXPLORER.EXE and try again.

When Malwarebytes opens, click the "Update" tab FIRST and select to check for updates in order to get the latest updates.
In case Malwarebytes doesn't open, search for the folder mbam-installer on your desktop, open it and doubleclick the file winlogon.exe which will be present in there. This should launch Malwarebytes.

Then perform a scan and let it remove what it found. Reboot afterwards (important).
After reboot, post the malwarebytes log together with a new HijackThislog.

In case you're having problems with above instructions, let me know.

AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 miekiemoes

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Posted 16 February 2010 - 09:03 AM

Due to the lack of feedback, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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