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Unwanted pop-up ads that I can't get rid of


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#1 PControl

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Posted 30 January 2010 - 10:01 AM

Hello,

Around a week ago, my computer started having random pop-ups occur, usually when I opened Firefox. After typing the name of the most common in a search engine, (which was something like "media2.tmlatn") I found people on your forums who were having the same trouble as myself. I used some of the instructions on someone's forum, which led me to download "SUPERAntiSpyware" and "ATF-Cleaner". After using both, I thought the problem would disappear; however, I was wrong.

The main pop-up ("media2.tmlatn") was gone, but more kept appearing. After searching around my computer a little, I realized that it was most definitely viruses/malware. My "Automatic Updates" was turned off, and I wasn't notified. After turning the Automatic Updates on again, I waited for about 10 minutes, then checked again. It was turned off. Also, in Task Manager, two programs catch my eye on the "Processes" tab. One is "MsMpEng.exe" and the other "svchost.exe". The "MsMpEng.exe" program is one I do not recall seeing before the problems started, and it was using up an absurd amount of processing power. The other, "svchost.exe", caught my eye because it had multiple listings on my Task Manager. For instance, right now there are 9 different listings for this program under "Processes" in Task Manager.

Realizing I needed real virus/malware protection, I proceeded to download Microsoft's Security Essentials. Preparing to run a full virus scan, I downloaded the definitions, but I ran into an error (I assume the virus's doing". I downloaded them manually, and then ran the virus scan.

Immediately it found two programs that it thought was interfering, and asked me to "Clean Computer" to get rid of them. About 3 minutes after clicking on it, I got an error report saying basically that it couldn't be removed. I then rebooted into safe mode (after my computer froze with the effort of all this) and tried again. This was late at night, and everything seemed to be going well, so I left it to finish the scan and go to bed. When I got up this morning, it was idle at the normal log-in screen. When I logged in, a dialog box popped up saying the computer had suffered from a "serious error" and had to reboot. As soon as I opened Firefox, another pop-up came up, proving that the scan had been crashed.

I am not sure where to turn for all this, so if someone could lend me some help, it would be GREATLY appreciated. Thank you.

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#2 PControl

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Posted 30 January 2010 - 10:28 AM

If you read my post, please disregard it. I posted a more detailed on the "Malware" section of this website, and am hoping for a reply there. Thank you.

#3 hamluis

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Posted 30 January 2010 - 10:35 AM

Thank you for being courteous, good luck :thumbsup:.

Louis

#4 boopme

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Posted 30 January 2010 - 10:37 AM

Thank you.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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