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Dcom launcher service unexpectedly terminated. windows must reboot


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3 replies to this topic

#1 johnny tengunz

johnny tengunz

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  • Local time:11:06 PM

Posted 30 January 2010 - 07:49 AM

hello,

i am having a problem with my laptop, OS vista Home Ed

I get an error message after a while saying Dcom launcher has terminated unexpectedly or plug and play has terminated unexpectedly and/or windows host services has stopped working and windows then restarts

I also have a problem of being redirected to various sites when i click a link in yahoo or google

Greatful for any assistance

I have pasted my dds log below:


DDS (Ver_09-12-01.01) - NTFSx86
Run by Tony at 11:15:06.93 on 30/01/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3068.1619 [GMT 0:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_805f33de\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_805f33de\aestsrv.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\Explorer.EXE
C:\Program Files\Norton Internet Security\Engine\17.5.0.127\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Norton Internet Security\Engine\17.5.0.127\ccSvcHst.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10d.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Tony\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = m.www.yahoo.com/
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Pavilion&pf=cnnb
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.5.0.127\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.5.0.127\IPSBHO.DLL
BHO: AOL Toolbar BHO: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.5.0.127\coIEPlg.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &AOL Toolbar Search - c:\programdata\aol\ietoolbar\resources\en-gb\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-gb/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {E10840D1-528E-4D78-98B8-D1F1AC76FE0C} = 212.139.132.5 212.139.132.4
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1105000.07f\symds.sys [2010-1-24 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1105000.07f\symefa.sys [2010-1-24 172592]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.1.0.19\definitions\bashdefs\20100128.001\BHDrvx86.sys [2010-1-28 529456]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1105000.07f\cchpx86.sys [2010-1-24 501888]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.1.0.19\definitions\ipsdefs\20100128.002\IDSvix86.sys [2010-1-30 343088]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1105000.07f\ironx86.sys [2010-1-24 116272]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1105000.07f\symtdiv.sys [2010-1-24 340016]
R2 {22D78859-9CE9-4B77-BF18-AC83E81A9263};{22D78859-9CE9-4B77-BF18-AC83E81A9263};c:\program files\hp\quickplay\000.fcl [2009-2-28 59376]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_805f33de\AEstSrv.exe [2009-5-4 77824]
R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]
R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-3-18 19456]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.5.0.127\ccsvchst.exe [2010-1-24 126392]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-6-10 341328]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-1-24 52736]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-29 102448]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-4-11 84240]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-8-6 44576]
S1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2010-1-24 24856]
S2 .1218263139;1218263139;c:\program files\1218263139\Tony1218263139L.exe [2009-9-10 436104]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-10 193840]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
S3 iscFlash;iscFlash;c:\program files\sp42255\iscflash.sys [2008-8-5 11520]

=============== Created Last 30 ================

2010-01-30 10:38:32 0 d-----w- c:\program files\Trend Micro
2010-01-26 20:01:03 0 d-----w- c:\users\tony\Office Genuine Advantage
2010-01-24 20:47:25 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-01-24 20:47:25 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-01-24 20:47:25 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-01-24 20:46:46 0 d-----w- c:\windows\system32\drivers\NIS
2010-01-24 20:46:43 0 d-----w- c:\programdata\Norton
2010-01-24 20:46:43 0 d-----w- c:\program files\Norton Internet Security
2010-01-24 20:46:38 0 d-----w- c:\programdata\NortonInstaller
2010-01-24 20:46:38 0 d-----w- c:\program files\NortonInstaller
2010-01-24 13:21:07 0 d-----w- C:\Windows Sidebar
2010-01-24 11:01:25 0 d-----w- c:\program files\1218263139
2010-01-24 10:56:02 24856 ----a-w- c:\windows\system32\drivers\avgfwd6x.sys
2010-01-21 19:50:59 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-01-17 19:51:36 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-01-17 19:51:36 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2010-01-17 19:50:57 0 d-----w- c:\program files\iPod
2010-01-17 19:50:56 0 d-----w- c:\program files\iTunes
2010-01-17 17:23:12 0 d-----w- c:\program files\Lavasoft
2010-01-17 17:20:55 0 d-----w- c:\users\tony\appdata\roaming\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
2010-01-17 14:54:22 0 d-----w- c:\programdata\NOS
2010-01-17 12:37:59 0 d-----w- c:\program files\Exterminate It!
2010-01-16 20:18:00 23111 ----a-w- c:\windows\hpqins15.dat
2010-01-16 14:34:21 72704 ----a-w- c:\windows\system32\fontsub.dll
2010-01-16 14:34:21 156672 ----a-w- c:\windows\system32\t2embed.dll
2010-01-16 13:08:50 0 d-----w- c:\program files\AVG
2010-01-16 13:08:46 0 d-----w- c:\programdata\avg9
2010-01-16 12:31:58 0 d-----w- c:\users\tony\appdata\roaming\AVG8
2010-01-12 00:07:18 0 d-----w- c:\programdata\SITEguard
2010-01-12 00:06:04 0 d-----w- c:\programdata\STOPzilla!
2010-01-12 00:06:04 0 d-----w- c:\program files\STOPzilla!
2010-01-12 00:06:04 0 d-----w- c:\program files\common files\iS3
2010-01-10 19:58:12 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-01-10 19:58:12 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-01-10 19:05:31 0 d-----w- c:\program files\Enigma Software Group
2010-01-08 22:38:37 0 d-----w- c:\program files\common files\Adobe(8)
2010-01-08 22:38:37 0 d-----w- c:\program files\Adobe(7)
2010-01-03 15:24:40 0 d-----w- c:\programdata\AOL OCP

==================== Find3M ====================

2055-09-19 06:29:11 2012 ----a-w- c:\windows\system32\NAV_75_cltDynam.dat
2010-01-24 10:56:46 86016 ----a-w- c:\windows\inf\infstor.dat
2010-01-24 10:56:46 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-24 10:56:46 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-16 14:10:04 19944 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-14 11:12:06 181120 ------w- c:\windows\system32\MpSigStub.exe
2010-01-02 06:38:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 04:57:00 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-12-14 21:06:15 805 ----a-w- c:\windows\system32\drivers\SYMEVENT(838).INF
2009-12-14 21:06:15 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT(837).CAT
2009-12-14 21:06:15 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT(839).SYS
2009-11-18 21:40:38 77350 ----a-w- c:\windows\hpqins05.dat
2009-11-17 19:19:32 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-09 12:31:42 24064 ----a-w- c:\windows\system32\nshhttp.dll
2009-11-09 12:30:03 30720 ----a-w- c:\windows\system32\httpapi.dll
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-07-20 21:02:57 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2008-06-10 10:04:32 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 11:16:57.31 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 07 February 2010 - 10:56 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 johnny tengunz

johnny tengunz
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Posted 09 February 2010 - 04:33 PM

schrauber,

Thanks for beginning to help me but I used the recovery manager.

Before I used the recovery manager the dcom server problem seemed to stop happening. The only problem I was left with was the redirecting of links. I am not sure how or if the two are related.

I didn't really want to reinstall stuff and download updates again etc but I am not very patient.

If I do have a problem again, I know where to come.

Once again, thanks for beginning to help. I hope I didn't waste too much of your time.

Best wishes to all the bleeping computer staff.

johnny tengunz

Edited by johnny tengunz, 09 February 2010 - 04:40 PM.


#4 schrauber

schrauber

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Posted 10 February 2010 - 01:31 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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