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Win32 Adware Gen


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#1 Tim34

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Posted 30 January 2010 - 06:39 AM

Hi, I have a win32 adware gen virus alert showing up through avast. The only thing it seems to be affecting is my internet connection (i'm on my laptop, PC is affected). Operating system is XP with wireless internet. I've run various virus removal software with no luck. It is in a file called documents1/tim/locals/temp/utps/common/startup.ex

Anyone able to help me?? PLEASE!!!

Thanks

Edited by Tim34, 30 January 2010 - 06:47 AM.


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#2 quietman7

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Posted 30 January 2010 - 10:27 AM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Tim34

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Posted 30 January 2010 - 05:23 PM

Thanks quietman7,

I'd tried malware bytes before posting on this site, with no success. I've just tried Temp File Cleaner as suggested, also with no luck.

Any other suggerstions?? Avast only recognises the virus when i try to install my internet connection software. Apart from not being able to access the internet, the pc seems to function normally.

Tim

#4 quietman7

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Posted 30 January 2010 - 06:20 PM

Go to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis.
-- Post back with the results of the file analysis.
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#5 Tim34

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Posted 30 January 2010 - 07:45 PM

I can't access the internet on the infected pc...so i can't open those sites ...i cant upload any files.....

#6 quietman7

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Posted 30 January 2010 - 11:22 PM

Malwarebytes Anti-Malware has a built-in FileAssassin feature for removing stubborn malware or other malicious files that it did not detect.
  • Go to the "More Tools" tab and click on the "Run Tool" button
  • Browse to the location of the file(s) to remove using the drop down box next to "Look in:" at the top.
  • When you find the file, click on it to highlight, then select Open.
  • You will be prompted with a message warning: This file will be permanently deleted. Are you sure you want to continue?. Click Yes.
  • If removal did not require a reboot, you will receive a message indicating the file was deleted successfully.
  • Click Ok and exit MBAM.
  • If prompted to reboot, then do so immediately.
-- If the file returns, then you probably have other malware on your system which is protecting or regenerating it.

Caution: Be careful what you delete. FileAssassin is a powerful program, designed to move highly persistent files. Using it incorrectly could lead to serious problems with your operating system.


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#7 Tim34

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Posted 31 January 2010 - 02:22 AM

Is it possible for a usb device to get infected? It has no memory card....just a sim card.

#8 quietman7

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Posted 31 January 2010 - 09:00 AM

Flash drives (usb, pen, thumb, jump) can easily be infected by inserting them into an infected computer or they can carry malicious file and spread the infection to other machines. To learn more about this risk, please read:
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#9 Tim34

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Posted 31 January 2010 - 05:36 PM

Even USB modems? The virus is only recognised when i try to install my internet connection software.




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