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Browser (Firefox) won't start


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2 replies to this topic

#1 Claru

Claru

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Posted 30 January 2010 - 06:00 AM

Hi there,
I cant start Firefox, neither normal nor safemode. cant even open firefox directory to change profile. maybe a malware problem?

posting my HijackThis log. maybe someone can help me there?
PLease its really urgent.
Thx.Carol.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:44:41, on 30.01.2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\sched.exe
C:\Programme\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Programme\ScanSoft\PaperPort\pptd40nt.exe
C:\Programme\Brother\Brmfcmon\BrMfcWnd.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\avgnt.exe
C:\Programme\Brother\ControlCenter3\brccMCtl.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\avguard.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\avesvc.exe
C:\Programme\Bonjour\mDNSResponder.exe
C:\Programme\Home Cinema\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\Programme\Home Cinema\PowerCinema\Kernel\CLML_NTService\CLMLServer.exe
C:\Programme\Java\jre6\bin\jqs.exe
C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Programme\Home Cinema\PowerDVD\PDVDServ.exe
C:\Programme\Home Cinema\PowerCinema\PCMService.exe
C:\Programme\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexStoreSvr.exe
C:\Programme\Skype\Phone\Skype.exe
C:\Programme\Brother\Brmfcmon\BrMfcmon.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Programme\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\avmailc.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\AVWEBGRD.EXE
C:\Programme\Home Cinema\PowerCinema\Kernel\TV\CLSched.exe
C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Programme\Skype\Plugin Manager\skypePM.exe
C:\Programme\Internet Explorer\IEXPLORE.EXE
C:\Programme\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Programme\Trend Micro\HijackThis\HijackThis.exe
C:\Programme\Avira\AntiVir PersonalEdition Premium\avscan.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
D:\Mozilla Firefox\crashreporter.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.de/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programme\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programme\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [amd_dc_opt] "C:\Programme\AMD\amd_dc_opt\amd_dc_opt.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programme\Gemeinsame Dateien\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Programme\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Programme\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Programme\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini
O4 - HKLM\..\Run: [BrMfcWnd] C:\Programme\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Programme\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [avgnt] "C:\Programme\Avira\AntiVir PersonalEdition Premium\avgnt.exe" /min
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Programme\Gemeinsame Dateien\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Programme\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [InstantOn] "C:\Programme\CyberLink\PowerCinema Lunix\ion_install.exe /c "
O4 - HKLM\..\Run: [RemoteControl] "C:\Programme\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Programme\Home Cinema\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programme\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programme\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [Skype] "C:\Programme\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [EA Core] "C:\Programme\Electronic Arts\EADM\Core.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKALER DIENST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETZWERKDIENST')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Brockhaus-Direktsuche.lnk = C:\Programme\Brockhaus Multimedia\Brockhaus multimedial\PGBMM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programme\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\GEMEIN~1\Skype\SKYPE4~1.DLL
O23 - Service: Avira AntiVir Premium MailGuard (AntiVirMailService) - Avira GmbH - C:\Programme\Avira\AntiVir PersonalEdition Premium\avmailc.exe
O23 - Service: Avira AntiVir Premium Planer (AntiVirScheduler) - Avira GmbH - C:\Programme\Avira\AntiVir PersonalEdition Premium\sched.exe
O23 - Service: Avira AntiVir Premium Guard (AntiVirService) - Avira GmbH - C:\Programme\Avira\AntiVir PersonalEdition Premium\avguard.exe
O23 - Service: Avira AntiVir Premium WebGuard (antivirwebservice) - Avira GmbH - C:\Programme\Avira\AntiVir PersonalEdition Premium\AVWEBGRD.EXE
O23 - Service: Avira AntiVir Premium MailGuard Hilfsdienst (AVEService) - Avira GmbH - C:\Programme\Avira\AntiVir PersonalEdition Premium\avesvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Programme\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Programme\Home Cinema\PowerCinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Programme\Home Cinema\PowerCinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Programme\Home Cinema\PowerCinema\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Programme\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Programme\Gemeinsame Dateien\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1c9c41d330901b6) (gupdate1c9c41d330901b6) - Google Inc. - C:\Programme\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programme\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programme\Gemeinsame Dateien\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programme\Java\jre6\bin\jqs.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Programme\CyberLink\Shared Files\RichVideo.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--
End of file - 10088 bytes


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#2 syler

syler

  • Malware Response Team
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  • Gender:Male
  • Location:Warrington, UK
  • Local time:04:20 PM

Posted 07 February 2010 - 10:47 AM

Hello,

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)


  1. Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
  3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  4. Double click on Gmer to run it.
  5. Allow the gmer.sys driver to load if asked.
  6. You may see a rootkit warning window, If you do, click No.
  7. Untick the following boxes on the right side of the Gmer screen.
    Sections
    IAT/EAT
    Files
    Show All
  8. Click on and wait for the scan to finish.
  9. If you see a rootkit warning window, click OK.
  10. Push and save the logfile to your desktop.
  11. Copy and Paste the contents of that file in your next post.



Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log

Thanks

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#3 syler

syler

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Posted 11 February 2010 - 07:52 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





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