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Messed Up Computer


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2 replies to this topic

#1 Rhonda 1

Rhonda 1

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  • Local time:01:56 PM

Posted 29 January 2010 - 05:26 PM

This computer is unable to run scans (Symantec), perform a normal shutdown, get to task manager, or load certain programs (mainly a ticket tracking utility) in regular mode. Also, it will not allow me to lock the computer or use my kvm switch without freezing. Generally I'm just getting a lot of weird activity here. Ran several scanning programs in safemode and cleared around 70 viruses/malware, but the problems are still occurring.

The following logs were created in safemode, as they will not run in reg mode. Any help would be greatly appreciated!


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Administrator at 17:52:01.42 on Fri 01/29/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1736 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: WebEx Productivity Tools: {90e2ba2e-dd1b-4cde-9134-7a8b86d33ca7} - c:\program files\webex\productivity tools\ptonecli.dll
TB: WebEx Productivity Tools: {90e2ba2e-dd1b-4cde-9134-7a8b86d33ca7} - c:\program files\webex\productivity tools\ptonecli.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [Track-It! Workstation Manager Service Monitor] c:\windows\tiremote\TIServiceMonitor.exe
mRun: [NGServer] c:\program files\symantec\ghost\ngserver.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\panaso~1.lnk - c:\program files\panasonic\panasonic-dms\port controller\Mfpscdl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {576756A1-D97C-45D0-A945-0324019A131E} - hxxp://www2.fmqai.com/tiweb70/downloads/BOSIActiveXGrid.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1148401826421
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6AF2E1A7-A16E-4503-A440-07CA49122CCE} - hxxp://www2.fmqai.com/tiweb70/downloads/BOSIActiveXMemoControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1148401814671
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {934CC261-C5AA-43C4-A657-7B70C5B3DAE1} - hxxp://www2.fmqai.com/tiweb70/viewers/activexviewer.cab
DPF: {CAFEEFAC-0014-0002-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://hsh.webex.com/client/upgradeserver/client/ptool/T27L10NSP9-2747/ieatgpc.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\moharira.dll vokuharo.dll c:\windows\system32\koreseho.dll c:\windows\system32\
SSODL: jusijofog - {d118c907-8922-41a7-8ccd-17d095fcb937} - c:\windows\system32\moharira.dll
SSODL: lovogurav - {6e90062c-36f7-46e6-9810-b60cc4e2f804} - c:\windows\system32\koreseho.dll
SSODL: kesihotak - {7f6bd2d8-5f2f-41eb-b3e8-70bb606ffa73} - c:\windows\system32\wenijalu.dll
STS: kupuhivus: {d118c907-8922-41a7-8ccd-17d095fcb937} - c:\windows\system32\moharira.dll
STS: jugezatag: {6e90062c-36f7-46e6-9810-b60cc4e2f804} - c:\windows\system32\koreseho.dll
STS: mujuzedij: {7f6bd2d8-5f2f-41eb-b3e8-70bb606ffa73} - c:\windows\system32\wenijalu.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-4-19 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-4-19 108392]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-4-19 2440120]
S2 TIRmtCtl;Track-It! Remote Control;c:\windows\tiremote\wuser32.exe [2007-6-18 311374]
S2 TIRmtSvc;Track-It! Workstation Manager;c:\windows\tiremote\TIRemoteService.exe [2007-6-18 610816]
S2 TIServerServices70;Track-It! 7.0 Monitor Service;c:\program files\numara software\track-it! 7.0\track-it! server\TIServerServices.exe [2006-5-23 126976]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-25 102448]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100128.048\NAVENG.SYS [2010-1-29 84912]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100128.048\NAVEX15.SYS [2010-1-29 1323568]
S3 OnePointDomainAdminService;Active Directory Migration Agent;c:\windows\onepointdomainagent\dctagentservice.exe en-us 0x409 --> c:\windows\onepointdomainagent\DCTAgentService.exe en-US 0x409 [?]

=============== Created Last 30 ================

2010-01-29 21:53:17 0 d-----w- c:\program files\TrendMicro
2010-01-28 22:35:07 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-01-28 22:35:07 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-01-28 15:47:59 0 d-sh--w- c:\documents and settings\administrator\PrivacIE
2010-01-27 21:57:52 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-01-27 21:57:42 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-27 21:57:40 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-27 21:57:40 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-27 21:39:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-27 17:07:11 157712 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-01-13 11:01:55 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll

==================== Find3M ====================


============= FINISH: 17:54:17.15 ===============


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:24:12 PM, on 1/29/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
F:\HJT202\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: WebEx Productivity Tools - {90E2BA2E-DD1B-4cde-9134-7A8B86D33CA7} -

C:\Program Files\WebEx\Productivity Tools\ptonecli.dll
O3 - Toolbar: WebEx Productivity Tools -

{90E2BA2E-DD1B-4cde-9134-7A8B86D33CA7} - C:\Program Files\WebEx\Productivity

Tools\ptonecli.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog

Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program

Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Track-It! Workstation Manager Service Monitor]

C:\WINDOWS\TIREMOTE\TIServiceMonitor.exe
O4 - HKLM\..\Run: [NGServer] C:\Program Files\Symantec\Ghost\ngserver.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup]

C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Panasonic Communications Utility.lnk = C:\Program

Files\Panasonic\Panasonic-DMS\Port Controller\Mfpscdl.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program

Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {576756A1-D97C-45D0-A945-0324019A131E} (BOSIActiveFormX Control) -

http://www2.fmqai.com/tiweb70/downloads/BOSIActiveXGrid.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://update.microsoft.com/microsoftupdat...86/client/wuweb

_site.cab?1148401826421
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility

Class) -

http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6AF2E1A7-A16E-4503-A440-07CA49122CCE} (BOSIRichEditActiveX

Control) - http://www2.fmqai.com/tiweb70/downloads/BO...MemoControl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsoftupdat...86/client/muweb

_site.cab?1148401814671
O16 - DPF: {934CC261-C5AA-43C4-A657-7B70C5B3DAE1} (Crystal Report Web Report

Broker Control 9) - http://www2.fmqai.com/tiweb70/viewers/activexviewer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

https://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -

https://hsh.webex.com/client/upgradeserver/...NSP9-2747/ieatg

pc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hsag.com
O17 - HKLM\Software\..\Telephony: DomainName = hsag.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hsag.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = hsag.com
O20 - AppInit_DLLs: c:\windows\system32\moharira.dll vokuharo.dll

c:\windows\system32\koreseho.dll c:\windows\system32\
O21 - SSODL: jusijofog - {d118c907-8922-41a7-8ccd-17d095fcb937} -

c:\windows\system32\moharira.dll (file missing)
O21 - SSODL: lovogurav - {6e90062c-36f7-46e6-9810-b60cc4e2f804} -

c:\windows\system32\koreseho.dll (file missing)
O21 - SSODL: kesihotak - {7f6bd2d8-5f2f-41eb-b3e8-70bb606ffa73} -

c:\windows\system32\wenijalu.dll (file missing)
O22 - SharedTaskScheduler: kupuhivus - {d118c907-8922-41a7-8ccd-17d095fcb937}

- c:\windows\system32\moharira.dll (file missing)
O22 - SharedTaskScheduler: jugezatag - {6e90062c-36f7-46e6-9810-b60cc4e2f804}

- c:\windows\system32\koreseho.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {7f6bd2d8-5f2f-41eb-b3e8-70bb606ffa73}

- c:\windows\system32\wenijalu.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common

Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation -

C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Ghost Database Service (ngdbserv) - Symantec New

Zealand Limited - C:\Program Files\Symantec\Ghost\bin\dbserv.exe
O23 - Service: Symantec Ghost Configuration Server (NGServer) - Symantec New

Zealand Limited - C:\Program Files\Symantec\Ghost\ngserver.exe
O23 - Service: Active Directory Migration Agent (OnePointDomainAdminService)

- Unknown owner - C:\WINDOWS\OnePointDomainAgent\DCTAgentService.exe (file

missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation

- C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation

- C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec

Corporation - C:\Program Files\Symantec\Symantec Endpoint

Protection\Rtvscan.exe
O23 - Service: Track-It! Remote Control (TIRmtCtl) - Intuit Track-It! -

C:\WINDOWS\TIREMOTE\wuser32.exe
O23 - Service: Track-It! Workstation Manager (TIRmtSvc) - Numara Software,

Inc. - C:\WINDOWS\TIREMOTE\TIRemoteService.exe
O23 - Service: Track-It! 7.0 Monitor Service (TIServerServices70) - Numara

Software, Inc. - C:\Program Files\Numara Software\Track-It! 7.0\Track-It!

Server\TIServerServices.exe

--
End of file - 8585 bytes

Attached Files


Edited by Rhonda 1, 29 January 2010 - 06:34 PM.


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,114 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:56 PM

Posted 07 February 2010 - 05:44 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 12 February 2010 - 02:50 PM

Due to lack of feedback this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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