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Successfully removed Internet Security 2010 but...


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#1 4sheryl4

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Posted 29 January 2010 - 02:03 PM

Following Bleeping's instructions, I got rid of Internet Security 2010. Decided to forgo IE so I downloaded Firefox. This was last night.

Now, say I Google "Yahoo" and Google brings it up. I click on "Yahoo" and am taken to another web page like, for instance, "Cracked".

This happens whenever I Google a topic. Eventually I will be taken to the site I'm trying to get to, but never on the first try.

I have Avast! free edition (Internet Security 2010 got past that) and I still have the Malwarebytes anti-malware icon on my desktop that I used to get rid of Int. Security 2010.

Is this TMI? I hope not. Any suggestions would be greatly appreciated.

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#2 4sheryl4

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Posted 29 January 2010 - 02:54 PM

So sorry! My first post and I screw it up. I don't even know what combofix logs mean or do. I hate not being internet savvy.

#3 boopme

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Posted 29 January 2010 - 05:10 PM

Hi let's get some data and se where we go.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 4sheryl4

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Posted 29 January 2010 - 08:09 PM

I will do all that you've suggested but it's going to take me until tomorrow to digest and execute this stuff. It's kind of overwhelming to me. However, I can follow instructions.

This is a laptop that I'm dealing with (Dell) and I am connected by a router to our PC.

Thank you so much!

#5 boopme

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Posted 29 January 2010 - 10:29 PM

Ok, no problem. It's really download ,update and run. Just a couple settings stipulations to make the scans most effective.
You CAN do it :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 4sheryl4

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Posted 30 January 2010 - 10:40 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3664
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/30/2010 6:57:10 PM
mbam-log-2010-01-30 (18-56-32).txt

Scan type: Quick Scan
Objects scanned: 123818
Time elapsed: 22 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 22

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\00000d38.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00000d3a.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00000e3e.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00001d36.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00001fb6.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\000022c2.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00002853.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00002b57.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\0000391a.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00003cbc.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\000040b5.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\000049af.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00005100.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00005e97.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00005fc2.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\0000661a.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00006886.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00006e3a.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\0000737f.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00007b86.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\Temp\00007c47.sys (Rootkit.Agent) -> No action taken.
C:\Documents and Settings\Mike\Local Settings\Temporary Internet Files\Content.IE5\FWCDJ59O\SetupIS2010[2].exe (Trojan.FakeAlert) -> No action taken.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/30/2010 at 09:32 PM

Application Version : 4.33.1000

Core Rules Database Version : 4541
Trace Rules Database Version: 2353

Scan type : Complete Scan
Total Scan Time : 01:04:50

Memory items scanned : 457
Memory threats detected : 0
Registry items scanned : 5409
Registry threats detected : 0
File items scanned : 78913
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\LocalService\Cookies\system@2o7[1].txt


I could swear I followed everything step by step but I am still getting directed to other web sites.

I could run ATF Cleaner in safe mode but I couldn't run SUPER in safe mode. I saw the results of ATF and it looked good but I can't retrieve those
results to post them.

During the running of these logs Avast popped in several times to tell me they found a trojan horse and adware. I pressed "ignore" when Avast popped up 'cause I wasn't sure what to do as either Super or ATF or Malwarebytes were running when Avast popped up.

Thank you for listening. I am exhausted. Pathetic, huh? If I could figure out how to add a smiley face I would. Just to show my thanks for the effort you put into your reply.

#7 boopme

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Posted 30 January 2010 - 11:00 PM

Hello, A couple things...
Did you click Remove Selected after the MBAM scan? sometimes that's why the log says No Action Taken.

If Avast asks to Remove,Delete or Quarantine.... allow it. Or we can temporarily disable it while scanning with other tools if you prefer.

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 4sheryl4

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Posted 31 January 2010 - 12:40 PM

Ok, back on the job again.

I did think it was strange that the MBAM log that said "No action taken". I was sure I checked "remove selected". Will re-do.

Thanks for the Avast advice. Although Avast has never given me any indication of trojans or spyware in the several months that I've been using it.

I will launch SUPERAntiSpyware and do the repair thing.

#9 4sheryl4

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Posted 31 January 2010 - 01:16 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3668
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/31/2010 1:12:22 PM
mbam-log-2010-01-31 (13-12-22).txt

Scan type: Quick Scan
Objects scanned: 123360
Time elapsed: 15 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 4sheryl4

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Posted 31 January 2010 - 03:06 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/31/2010 at 03:01 PM

Application Version : 4.33.1000

Core Rules Database Version : 4541
Trace Rules Database Version: 2353

Scan type : Complete Scan
Total Scan Time : 01:02:22

Memory items scanned : 474
Memory threats detected : 0
Registry items scanned : 5409
Registry threats detected : 0
File items scanned : 78992
File threats detected : 0

#11 4sheryl4

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Posted 31 January 2010 - 04:05 PM

Ok, re-ran all 3 with correction you mentioned re repair safeboot key.

Then I ran Avast - it successfully moved some WIN32 infections to the virus chest but was unable to scan

Archives -2 dell driver and 6 C:\Documents and settings as well as 1 C:\volume information

So I don't know...

I do have to run some errands for a few hours.

If you have any thoughts I'm listening or if you've had enough, I thank you for your time.

#12 4sheryl4

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Posted 31 January 2010 - 04:08 PM

Bleep! Still getting re-directed.

#13 boopme

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Posted 01 February 2010 - 01:48 PM

Hello, sorry had a busy weekend.
Ok the vol info we willl get last..
Safe mode is back that's real good.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 4sheryl4

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Posted 01 February 2010 - 08:56 PM

C:\firefoxsetup.exe Win32/Adware.180Solutions application

This is the result of the Eset scan.

It did tell me that Avast and Windows Live One Care might affect the performance and quality of the scan.

But I let it scan anyway. I know I can uninstall avast but I didn't know if I could uninstall live one care and easily get it back. Or if you even wanted me to do an uninstall.

#15 boopme

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Posted 01 February 2010 - 09:58 PM

Hi. You may have just saved the first MBAM before clicking the Remove .. All's good there.
We must have something deeper. I want to check for a rootkit and then rin a deep scan.

Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.


Now run Drweb-cureit. This one will be long and since it will be in safe mode the other apps should be no problem.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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