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Add/Remove Programs not allowing program removal


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#1 Bako-Dan

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Posted 28 January 2010 - 09:01 PM

The "Change" and "Remove" options do not appear when I go into Control Panel>Add or Remove Programs. Any ideas?

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#2 boopme

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Posted 29 January 2010 - 12:17 AM

Which Operating system is this.. no info in your profile.
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#3 Bako-Dan

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Posted 29 January 2010 - 10:28 AM

Sorry, the computer is running Windows XP Professional SP 3.

#4 boopme

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Posted 29 January 2010 - 11:23 AM

First you MUST BACK UP the registry. This step involves making changes in the registry. Always back up your registry before making any changes.

Go to Start Run and type: regedit
Click OK.
On the left side, click to highlight My Computer at the top.
Go up to File Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File Exit.

Or you can download and use ERUNT which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

Now go here to Kelly's Korner and click on #337 in the Right hand column. Restore Change or Remove Programs

http://www.kellys-korner-xp.com/xp_tweaks.htm
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#5 Bako-Dan

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Posted 29 January 2010 - 02:36 PM

Okay - I backed up the registry and then performed tweak #337 in Kelly's Korner. I received a message stating that the change had been successfully written to the registry, however the tweak did not resolve the problem.

#6 boopme

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Posted 29 January 2010 - 02:40 PM

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
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#7 Bako-Dan

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Posted 29 January 2010 - 06:10 PM

Ran the System File Checker according to the instructions below - it did ask for the Windows XP installation CD. However, that didn't fix the problem.

#8 boopme

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Posted 29 January 2010 - 09:52 PM

Hello, i do not know what else to suggest other than to ask this in the XP forum. They will have futher knowledge on this.. .
Or else I would do a repair install.
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#9 Bako-Dan

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Posted 30 January 2010 - 02:15 PM

I'll take it up on the XP forum. Thanks for trying to help!

#10 quietman7

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Posted 30 January 2010 - 02:43 PM

Have you tried using a third party tool?If you have CCleaner installed, you can find a similar feature by clicking on the Tools button.
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