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XP Pro won't shutdown using Shutdown command


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#1 jpatton61

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Posted 28 January 2010 - 07:22 PM

I bought a refurbished (by Dell) DellGX520 Sunday.
When I turned on the desktop the first time it loaded, through Cross Platform Technology X3-Image, XP Professional Service Pack 2 and than I think it loaded Service Pack 3.

Once XP Pro installed I upgraded IE 6 to IE7.

Now I have an intermittent problem. When I click on the Shutdown command or the Restart command (using Start/Shutdown) nothing happens.

I can shutdown manually (holding the on/off button for however long until the desktop turns off). The system seems to operate normally for a while, i.e. turning off using the shutdown command, then it the shutdown or restart command don't execute.

No error messages or any other messages have popped up.

Please advise?
Thanks,
JP

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#2 hamluis

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Posted 28 January 2010 - 07:47 PM

Basic documentation on shutdown situations:

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029

Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php

Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm

Troubleshooting XP Startup Problems - http://www.windowsnetworking.com/articles_...p-Problems.html

Louis

#3 jpatton61

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Posted 29 January 2010 - 08:10 AM

Thanks Louis, I search through the links Saturday and respond. JP




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