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Had malware, thought I fixed it, still having problems. PLEASE HELP.


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2 replies to this topic

#1 slobberpup

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Posted 28 January 2010 - 06:56 PM

2 weeks ago I had one of the anti-virus ads that hijacked my system which I now know is called malware. Through yahoo answers I was led to bleeping computers. I followed the instructions and thought all was well. A few days later I began having problems with my computer being slow, pics and graphics not beinag able to be shown in my email, and a system error c0h. So back to bleeping computers I ent and followed instructions again. Got rid of the system error but the other issues remain. Was told today to follow the prep guide for use before using hijackthis. So per step #8 here I am. The DDS.txt, ATTACH.txt, and ark.txt files are pasted and/or attached. The only strange thing that happened during the steps of this process was at step #7 during the RootRepeal. A window popped up at the end of the scan that said: "RootRepeal Error Could not read system registry! Please contact the author!" My options were an "OK" or "Details" box. I clicked "details" and it said: "Device Control Error Code =OxcOOOOOO1" "Could Not Read System Registry! Please Contact the Author!" So I clicked on "OK" and went on to save the report. Thanks for any and all help!!!!


DDS (Ver_09-12-01.01) - NTFSx86
Run by Owner at 16:15:19.42 on Thu 01/28/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.631.150 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HP1006MC.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://m.www.yahoo.com/
uSearch Page = hxxp://www.google.com
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.0.1225.9868\swg.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [IObit Security 360] c:\program files\iobit\iobit security 360\IS360tray.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: DirectAnimation Java Classes
DPF: Microsoft XML Parser for Java
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Big%20City%20Adventure/Images/stg_drm.ocx
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {28DF37EA-A0FC-4AA2-AEF8-880737864404} - hxxp://www.seeunow.com/CamAccess/eDVRLiveViewer.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177632097125
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {839B3EA5-834C-4F87-B787-545957AEA9C6} - hxxp://www.seeunow.com/CamAccess/dsplayer.cab
DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} - hxxps://accounting.quickbooks.com/c8/v16.628/qboax10.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Mystery%20P.I.%20-%20Lost%20in%20Los%20Angeles/Images/armhelper.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-27 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-4-9 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-27 108552]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-5-27 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-27 297752]
R2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2009-10-9 309008]
S2 mrtRate;mrtRate; [x]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]

=============== Created Last 30 ================

2010-01-28 18:34:48 4958588 ----a-w- c:\windows\{00000001-00000000-00000009-00001102-00000008-10011102}.BAK
2010-01-27 20:46:49 0 d-----w- c:\documents and settings\owner\DoctorWeb
2010-01-27 18:37:25 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-01-27 18:37:06 0 d-----w- c:\program files\SUPERAntiSpyware
2010-01-27 18:37:05 0 d-----w- c:\docume~1\owner\applic~1\SUPERAntiSpyware.com
2010-01-19 16:43:17 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-19 16:43:14 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-19 16:43:14 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-13 14:42:10 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll

==================== Find3M ====================

2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2007-06-19 19:48:53 774144 ----a-w- c:\program files\RngInterstitial.dll
2009-01-28 14:17:09 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009012820090129\index.dat

============= FINISH: 16:16:23.18 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 06 February 2010 - 06:55 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 11 February 2010 - 01:33 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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