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Blue Screen Crash on Vista Gateway Laptop


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10 replies to this topic

#1 eringale

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Posted 27 January 2010 - 09:04 PM

Hi,
I just reinstalled all of my software about a week ago after I contracted a virus - malwarebytes removed the virus and I went ahead and reformatted. Today, I had Word and Firefox open, and my computer went blue with words and data all over and then shut down. My Report is:
Product
Windows

Problem
Shut down unexpectedly

Date
1/27/2010 5:39 PM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini012710-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: d1
BCP1: 0000000000000040
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFFA60011213CB
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Please help me understand what happened.
Thanks in advance.

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#2 Broni

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Posted 27 January 2010 - 09:05 PM

Did it happen just once?

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#3 eringale

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Posted 27 January 2010 - 09:19 PM

It actually just happened again a few minutes after I posted that.

#4 Broni

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Posted 27 January 2010 - 09:21 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 eringale

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Posted 27 January 2010 - 09:28 PM

==================================================
Dump File : Mini012710-02.dmp
Crash Time : 1/27/2010 6:07:11 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`0111c3cb
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+1153cb
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\Mini012710-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini012710-01.dmp
Crash Time : 1/27/2010 5:37:13 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`011213cb
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+1153cb
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\Mini012710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#6 Broni

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Posted 27 January 2010 - 09:36 PM

Both errors indicate a problem with tcpip.sys file, which is one of Windows files responsible for your internet connection.

http://www.daniweb.com/forums/post57218.html#post57218

Try this first: Start-->Run-->cmd then click OK

...this will put you in the command prompt, type the following command:

netsh int ip reset c:\reset_tcpip.txt

reboot and see if the blue screen continues.


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#7 eringale

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Posted 27 January 2010 - 10:00 PM

OK, did that, and command prompt said:
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.


My husband thinks it's because my command prompt screen prompts "C:\Users\Erin>" instead of just "C:>". But I don't know how to change that, it has me labeled as an administrator under Users, and I don't see any way to log in as an administrator - when I go to change users, there's just me.

#8 Broni

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Posted 27 January 2010 - 10:03 PM

My bad. Since you're on Vista....
Go Start and in "Start search" type in:
cmd
Hold CTRL and SHIFT keys, press Enter.
Continue from there with same instructions.

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#9 eringale

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Posted 27 January 2010 - 10:12 PM

OK, did that and it looked successful - all the things had an "OK!" after them, and then I rebooted. Will update if I have another crash.
Thank you so much for your help!!

#10 Broni

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Posted 27 January 2010 - 10:13 PM

You're very welcome :huh:

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#11 eringale

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Posted 14 February 2010 - 02:09 AM

Hi there,
I had another crash just now. I don't know if I should start a new topic or just continue here, so I've chosen the easier of the two. I tried resetting as befor eusing the command prompt you gave me, and it says:
"Reseting Echo Request, failed.
Access is denied.
Reseting Interface, OK!
A reboot is required to complete this action."

I rebooted and tried again, with the same result. Rebooting again now and running malwarebytes...




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