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myFTP.exe, Security 2010, Various Malware ProgramsInternet


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#1 Marcus29

Marcus29

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Posted 27 January 2010 - 08:03 PM

My computer has been infected by various malware programs and I haven't been able to remove them. Probably a month or so ago, it was first infected by a program called Windows Security 2009 I believe. I can't remember the exact name. I was unable to run Malwarebyte's unless I used a renamed .exe file. When I finally was able to run Malwarebyte's I scanned the whole computer and I figured it was fixed.

Some time later I started being spammed by more Malware programs. I was unable to run Malwarebyte's again, and every time I would click on a link in google or any other search engine, I would be redirected to another site. Though I could still use the internet if I typed the site into the address bar. The site would say something about how my computer was infected and I needed to scan now, the site had a different link every time. I did not follow those instructions because I knew they were scams. I was eventually able to run Malwarebyte's again using a renamed .exe file and after running rkill.

After all of this the computer was still running slow and I was unable to run Malwarebyte's from the mbam.exe file, so I figured something was still wrong. Eventually I could not even use the computer. As soon as I would turn it on it would flood with Malware. It even changed my desktop background to a green screen with a fake virus warning in the middle. When I would turn it on a message would come up before loading the Start Menu that said the my computer was infect with some Worm and that I needed to perform a full system scan. The only option I had was to click Ok. It did not start a program because of that, and I could not tell the program that was giving me this message. The title of the Worm had "32" and "sys" somewhere in the name. I am sorry but I did not write the message down, though I should have.

I ended up being able to use the computer long enough to back up the few files that I had not already backed up. Then I did a full system recovery using the computer recovery discs that the computer told me to make when it was brand new. I thought the problem was fixed, until a day later the same "32" and "sys" message appeared when I started the computer. Then the Malware program Internet Security 2010 started telling me I was infected and I needed to fix it. I did not know what to do so I did another computer recovery.

This time, after the recovery, I allowed the 60 day trial of Norton Internet Security that the computer came with to activate, which I did not do the first time I recovered. I figured it would help protect the computer until I could find out what is wrong. I did all the necessary updates for Norton, and when I tried to run the full system scan it told me that "Norton Antivirus was unable to scan your computer for infections because you have not yet accepted the product's end user license agreement." I don't know how the program can even install without me accepting the agreement. I certainly don't remember denying the EULA. I searched google for solutions, but I only found one link that said the only reason would be if the installation file was corrupt or something.

When I was updating Norton, a pop up from the program came up saying that myFTP.exe was trying to access the internet and that it was high risk. I clicked to block the program at all times. I googled the program to see what I could find, and everywhere I looked it said that the program is suspicious and could be a Worm. I have not removed Norton because it is blocking the myFTP.exe, but after I have rid this computer from Malware, I would like to remove it and replace it with a good free antivirus program. It would be great if I could get a link to safe and full removal of the program (from what I have heard it is not a one click uninstall), and any recommendations for free antivirus programs, thanks.

Now I have turned to Bleeping Computer which is where I found the rkill program that seemed to help me before. Your help would be very much appreciated.

Miscellaneous:
Every time I turn off my computer it has a End Program Now message for the program ccApp.exe.
My computer is an HP Compaq and it runs Compaq connections all the time, I don't know what this program is, does it slow down the computer?



DDS (Ver_09-12-01.01) - NTFSx86
Run by Compaq_Administrator at 15:49:41.90 on Wed 01/27/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.446.15 [GMT -8:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DISC\DiscStreamHub.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\Program Files\Norton Internet Security\CfgWiz.exe
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Symantec\LiveUpdate\LUAll.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Compaq_Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [PCDrProfiler] "c:\program files\pc-doctor 5 for windows\RunProfiler.exe" -r
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRunOnce: [AddRAID] c:\windows\regedit.exe /s c:\hp\bin\add_raid\AddRAID3.reg
mRunOnce: [Lusetup] c:\progra~1\symantec\liveup~1\LUSetup.exe -s -a -q -log -version
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\5577497\program\Compaq Connections.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
Trusted Zone: trymedia.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\compaq~1\applic~1\mozilla\firefox\profiles\iy3kjo4x.default\
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-9-16 192112]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\ccProxy.exe [2005-9-16 202352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-9-16 169584]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\navapsvc.exe [2005-12-30 133792]
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-8-26 53896]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-8-25 1119888]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100126.004\NAVENG.Sys [2010-1-26 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100126.004\NavEx15.Sys [2010-1-26 1323568]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-8-26 334984]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-8-26 198368]

=============== Created Last 30 ================

2010-01-27 23:41:25 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-01-27 05:56:20 0 d-s---w- c:\documents and settings\compaq_administrator\UserData
2010-01-27 05:52:00 0 d-sh--r- C:\cmdcons
2010-01-27 05:51:56 0 d-----w- c:\windows\setup.pss
2010-01-27 05:51:33 0 d-----w- c:\windows\setupupd
2010-01-27 05:49:35 1724 --sha-r- c:\windows\system32\drivers\103C_HP_CPC_RK554AA-ABA SR2027X NA680_YC_0Pres_QMXF636_E64NAemREA4_48_INAOS_SASUSTek Computer INC._V1.05_B3.00_T060630_WXP2_L409_M447_J120_7AMD_8Athlon 64_92.2_#100127_N_Z14F12F20_G10DE0241.MRK
2010-01-27 04:46:53 0 d-----w- c:\docume~1\compaq~1\applic~1\Symantec
2010-01-27 04:46:53 0 d-----w- c:\docume~1\compaq~1\applic~1\Intuit
2010-01-27 04:43:02 85 ----a-w- c:\windows\system\hpsysdrv.DAT
2010-01-27 04:21:08 0 d-----r- c:\documents and settings\all users\Documents
2010-01-27 04:18:29 0 d-----r- c:\windows\Offline Web Pages
2010-01-27 04:13:34 0 d-sh--r- c:\windows\system32\dllcache

==================== Find3M ====================

2006-11-05 05:13:20 32 --sha-w- c:\windows\sminst\HPCD.SYS

============= FINISH: 15:50:49.68 ===============

Attached Files



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#2 Elise

Elise

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Posted 04 February 2010 - 09:28 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 12 February 2010 - 03:00 PM

Due to lack of feedback this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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