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Help! My computer is infected and I can't find a permanent solution (besides physically breaking it)


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#1 supercanuck

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Posted 27 January 2010 - 05:32 PM

Good evening.

Alright, let me start off by saying how frustrated I am with what is going on with my computer...I would really really appreciate some help in getting it fixed. The problem is, though, that I don't know where to start.

Here is what is going on: Basically, I know it is infected with something. The biggest tell-tale sign is when I go and do Google searches, when I click on a result, it gives me all kinds of redirects to random pages. I am also getting Malware popping up security warnings in my task bar. Finally, every time I try to run an .exe or removal or whatever, I am getting errors saying various files are infected.

I have run Malwarebytes and still no luck. I tried to uninstall my old Symantec to install a new virus protection, but its preventing me from doing that. I have very little control with what I can and cannot access with my computer.

Please tell me where to start, or what information to provide you to get all this crap cleaned up.

Thanks!
Zack

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#2 boopme

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Posted 27 January 2010 - 10:48 PM

Hello Zack, you had no luck runnning MBAM or it did not run?

Let's try this just in case it was the latter.
Run RKill....then MBAM. This may take a few tries.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


If MBAM was the issue do SAS below. If Not run MBAM,ATF and SAS.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 supercanuck

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Posted 28 January 2010 - 10:22 AM

Thank you very much for that info. I will try running this over the next couple of days and will definitely post my results.

I have been running MBAM and it seems to be working (it will identify malware and I'll have it removed), but when I restart or keep surfing more after I do that, it still appears to be infected, then I'll run MBAM again, and i'll get the same results.

THanks again!
Zack

#4 boopme

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Posted 28 January 2010 - 12:47 PM

Ok, post the scan logs ,it helps me identify and detrmine the next course of action.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 supercanuck

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Posted 28 January 2010 - 08:43 PM

Hi. Thanks again for your help!

When I got home today to try to do this, my computer was not letting me access this website (bleepingcomputers.com). It would let me do like CNN and other main sites, but blocked sites like this so I figured it must be something with the crap that's on there. Anyway, I ran MBAM and got the 1st log pasted below (like 19 infections). Once I did that, it let me get on the site, so I just went through the instructions below (up to MBAM). I did the rkill then MBAM again (1 infection), and am pasting the 2nd log below the 1st one below. I am going to go on to the next steps in the process, but yeah, here are the logs so far.

1st log:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/28/2010 7:21:30 PM
mbam-log-2010-01-28 (19-21-30).txt

Scan type: Quick Scan
Objects scanned: 112546
Time elapsed: 6 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 3
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\SYSTEM32\mupafeve.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\SYSTEM32\pujawume.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tubakile.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{6775b0b0-5b17-46f1-a2e3-7dbc625f78a9} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\joherebob (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{6775b0b0-5b17-46f1-a2e3-7dbc625f78a9} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\vipekeyeh (Trojan.Vundo.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: mupafeve.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\pujawume.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\pujawume.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\jilosuka.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\lusumune.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\mupafeve.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\pujawume.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\savobaro.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tubakile.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tupudami.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\yufarugo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.


2nd Log:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/28/2010 7:39:21 PM
mbam-log-2010-01-28 (19-39-21).txt

Scan type: Quick Scan
Objects scanned: 112284
Time elapsed: 9 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 28 January 2010 - 10:46 PM

Good work! After you run ATF and SAS anfd post the SAS log. We need to see how serious that root kit is. It's the type that steals passwords and financial info. Do you do banking etc... on here?

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 supercanuck

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Posted 29 January 2010 - 07:46 AM

Good morning!

Man, I really do appreciate all of this help. Yeah, I do do some banking on here, but nothing serious. But the point is that I do access my accounts and credit cards (although i don't think I have since all of these symptoms started).

Anyway, I ran SAS last night and am pasting the log below.

I'll go through this evening or tomorrow morning and run the next steps you recommended...

Thanks again,
Zack

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2010 at 04:13 AM

Application Version : 4.33.1000

Core Rules Database Version : 4531
Trace Rules Database Version: 2343

Scan type : Complete Scan
Total Scan Time : 08:10:23

Memory items scanned : 213
Memory threats detected : 0
Registry items scanned : 5586
Registry threats detected : 12
File items scanned : 103526
File threats detected : 21

Trojan.SmitFraud Variant
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{77701e16-9bfe-4b63-a5b4-7bd156758a37}
HKU\S-1-5-21-3760166169-1434044767-1884080023-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{77701E16-9BFE-4B63-A5B4-7BD156758A37}

Adware.Tracking Cookie
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@enhance[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@counter.surfcounters[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@atlas.entrepreneur[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@content.yieldmanager[3].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@bridge1.admarketplace[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@ad.yieldmanager[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@stableclick.5-newv5.blueseek[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@exoclick[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@trafficmp[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@collective-media[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@content.yieldmanager[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@invitemedia[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@admarketplace[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@ads.addynamix[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@theclickcheck[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@ad.yieldmanager[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@click.fastpartner[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@clickthrough.kanoodle[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@homestore.122.2o7[1].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@rotator.hadj7.adjuggler[2].txt
C:\Documents and Settings\Michele Mousseau\Cookies\michele_mousseau@tracking.realtor[1].txt

Trojan.Agent/Gen-Alureon
HKU\.DEFAULT\Software\h8srt
HKU\S-1-5-20\Software\h8srt
HKU\S-1-5-21-3760166169-1434044767-1884080023-1007\Software\h8srt
HKU\S-1-5-18\Software\h8srt
HKLM\Software\H8SRT
HKLM\Software\H8SRT#affid
HKLM\Software\H8SRT#type
HKLM\Software\H8SRT#build
HKLM\Software\H8SRT#subid
HKLM\Software\H8SRT\versions

#8 supercanuck

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Posted 29 January 2010 - 08:25 AM

Well as it turns out I did have a few minutes this morning so I did run RootRepeal. Below is the log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/01/29 06:48
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xED198000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A14000 Size: 8192 File Visible: No Signed: -
Status: -

Name: H8SRTtoduvjltqe.sys
Image Path: C:\WINDOWS\system32\drivers\H8SRTtoduvjltqe.sys
Address: 0xEFBAF000 Size: 118784 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEC4F0000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\SYSTEM32\H8SRTalgvrpknrn.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\h8srtkrl32mainweq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\H8SRTlcfnknovmr.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\H8SRTqypycqgnhk.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\h8srtshsyst.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\H8SRTuahkfirytk.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\H8SRTumigtpnwnn.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRT2269.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRT2aaa.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRT9abf.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRT9fcb.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRTa4e0.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRTa5ef.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRTab9b.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\H8SRTb1ab.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\All Users\Application Data\h8srtkrl32mainweq.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\All Users\Application Data\h8srtmainqt.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\DRIVERS\H8SRTtoduvjltqe.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Michele Mousseau\Local Settings\Temp\H8SRT2901.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Michele Mousseau\Local Settings\Temp\H8SRT3f9f.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Michele Mousseau\Local Settings\Temp\H8SRTa12d.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Michele Mousseau\Local Settings\Temp\h8srtmainqt.dll
Status: Invisible to the Windows API!

Stealth Objects
-------------------
Object: Hidden Module [Name: H8SRTb1ab.tmptpnwnn.dll]
Process: svchost.exe (PID: 1020) Address: 0x00b10000 Size: 94208

Object: Hidden Module [Name: H8SRTalgvrpknrn.dll]
Process: svchost.exe (PID: 1020) Address: 0x027c0000 Size: 167936

Object: Hidden Module [Name: H8SRTlcfnknovmr.dll]
Process: svchost.exe (PID: 1020) Address: 0x10000000 Size: 65536

Object: Hidden Module [Name: H8SRTalgvrpknrn.dll]
Process: svchost.exe (PID: 2824) Address: 0x00a10000 Size: 167936

Object: Hidden Module [Name: H8SRTumigtpnwnn.dll]
Process: svchost.exe (PID: 2824) Address: 0x10000000 Size: 94208

Object: Hidden Module [Name: H8SRTqypycqgnhk.dll]
Process: RootRepeal.exe (PID: 524) Address: 0x10000000 Size: 45056

Hidden Services
-------------------
Service Name: H8SRTd.sys
Image Path: C:\WINDOWS\system32\drivers\H8SRTtoduvjltqe.sys

==EOF==

#9 whiteac2k4

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Posted 29 January 2010 - 09:41 AM

Just had to say I love the Title of this. (besides physically breaking it) Classic! A realllllly BIG HAMMER will fix anything!! I keep a big sledge hammer next to me just case incase a computer comes in I cant fix. Goodluck with this issue looks like you got some good help BC is a great site!

#10 supercanuck

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Posted 29 January 2010 - 09:55 AM

Thanks! Unfortunately, it was not too much of a stretch from the truth. I've about had it. I guess I could reformat it all, but in all honesty, a complete destruction would be more fun. However, so far the peeps here at BC have been helpful enough that it may not need to come to that...fingers crossed!

#11 boopme

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Posted 29 January 2010 - 10:29 AM

Morning,i have to tell you this first..
One or more of the identified infections is a backdoor trojan or a rootkit with backdoor abilities.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 supercanuck

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Posted 29 January 2010 - 11:12 AM

Boo.

But I'm not surprised. I think all in all, especially b/c my comp is old and full of crap, I'm going to do a full reformat of it. The only problems I really have are that I don't have the discs for my OS or Microsoft Word.

Do you know ways I can get copies of these programs I already have installed on my computer before I undertake this task?

Otherwise, do you have instructions on the best way to do the reformatting?

Thanks!
Zack

#13 boopme

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Posted 29 January 2010 - 11:27 AM

Hi, I hate to make that post.. I am very sure there is a method. Ask in the XP forum up top as they could explain it better than I..

Some formatting info ....
Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.

==============================

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
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#14 supercanuck

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Posted 13 February 2010 - 05:20 PM

Alright, I want to run the same tests on my wife's computer now. I just did the MBAM scan, and posted what I got below. It's showing no infected items, but I don't necessarily believe it, so I want to go through all of the process. More to follow:

Malwarebytes' Anti-Malware 1.44
Database version: 3733
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

2/13/2010 4:18:14 PM
mbam-log-2010-02-13 (16-18-14).txt

Scan type: Quick Scan
Objects scanned: 137459
Time elapsed: 23 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#15 boopme

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Posted 13 February 2010 - 10:05 PM

Ok good post the logs as you go.
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