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XP Antivirus Pro 2010 removal help please


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6 replies to this topic

#1 mip1225

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Posted 27 January 2010 - 03:50 PM

Hi all,

i hope someone can please help me

i have been infected with the above malware/spyware well pain in the a**

I have tried all the removal methods after searching and hoggging another laptop.

the removal methods suggested via internet search with malwarebytes and spyware doctor
does not work as they do NOT detect them.

if i try to search for the files manually as per several different lists of filenames....
they do NOT exist... none of them seem to be relevant to me.

i am at a loss if this is the case on how to get rid of it, i definitely have it as it keeps popping up tp tel me so unless am in safe mode.

i hope someone can help, thanks
mip

Edited by Orange Blossom, 27 January 2010 - 10:27 PM.
Move to AII from HJT. ~ OB


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#2 garmanma

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Posted 28 January 2010 - 05:01 PM

Update mbam and run a FULL scan
Please post the results

======================

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
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#3 mip1225

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Posted 29 January 2010 - 03:21 AM

Shall i assume i need to do this in safe mode.... as in normal, it wont let me complete?


Many thanks for responding i appreciate your help

mip1225

#4 mip1225

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Posted 29 January 2010 - 05:51 AM

Hi again,

I have run both the programs in safe mode with networking

mbam found 3 infected files and i had to restart (again in safe mode with networking) for it to complete its deletion of infected files.. funny how it didn't find them before!
below are the reports first mbam then the rootrepeal

i look forward to hearing from you.

Malwarebytes' Anti-Malware 1.44
Database version: 3656
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

29/01/2010 10:36:25
mbam-log-2010-01-29 (10-29-13).txt

Scan type: Full Scan (C:\|)
Objects scanned: 176133
Time elapsed: 38 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\LocalService\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> No action taken.
C:\Documents and Settings\MeMe\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> No action taken.
C:\System Volume Information\_restore{44E78AD7-FE0D-4C81-B426-BBD34FD71160}\RP335\A0263848.exe (Spyware.OnlineGames) -> No action taken.


ROOTREPEAL
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/01/29 10:41
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF6E69000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A33000 Size: 8192 File Visible: No Signed: -
Status: -

Name: qolsstp.sys
Image Path: qolsstp.sys
Address: 0xF750D000 Size: 54016 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF6A31000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\administrator\local settings\application data\mozilla\firefox\profiles\c27r2zsq.default\urlclassifier3.sqlite
Status: Size mismatch (API: 19263488, Raw: 18755584)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xf7417e52

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xf73f8cde

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xf73f8ed0

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xf7418640

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xf74188f4

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xf7416b44

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xf7418d60

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xf7418112

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xf73f8984

Hidden Services
-------------------
Service Name: rrqanm
Image Path: System32\drivers\qolsstp.sys

==EOF==

#5 #Guest

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Posted 29 January 2010 - 05:18 PM

Hi you,

have same problem as you guys and got over your posts few hours ago.

I havent found a way yet to remove this malware but at least I got it in quarantine. (no nerving pop ups anymore)

for that I downloaded http://www.emsisoft.de/de/software/free/ a square free This is German version as I didnt find an English one on a quick search.
again: a square free (by emsisoft)

it is important not to try to remove the file but get it in quarantine right away!
(if you remove, it appears again. at least that happened to me)

for me the file was called av.exe (you will also find it in the task manager to get the path. e.g. c:\...av.exe) so you can copy it manuell right in the quarantine with no need of scan

either way you prefer

hope I helped you a bit and we will find a way to remove the stuff completly

any idea where you got infected?
I am quite clueless about this

Greetz

#6 garmanma

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Posted 29 January 2010 - 07:58 PM

@ mip1225

I suggest that you submit a DDS / HJT log. Please follow these directions


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log. Use what you just ran

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck

Edited by garmanma, 29 January 2010 - 07:59 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Orange Blossom

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Posted 30 January 2010 - 12:51 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/291771/xp-antivirus-pro-2010-removal/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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