Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Search engine redirect & no safe mode


  • This topic is locked This topic is locked
29 replies to this topic

#1 dwd40

dwd40

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 27 January 2010 - 01:36 PM

Hello,

New to forum and looking for assistance. I recently contracted what seems to be the popular search engine redirect malware and can't get rid of it. Looking for help in doing so. Have run Malwarebytes, McAfee antivirus, CCleaner to no effect. Also can't enter safe mode. I was going to run GMer from there but get blue screen lock up before getting to safe mode.

Any assistance would be appreciated. Next steps to try?

Thanks,

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 27 January 2010 - 03:59 PM

Hello, Did MalwareBytes find anything? Please post that log.

Next... After installing it..Instructions below this..
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 27 January 2010 - 08:35 PM

Thank you for your reply. I appreciate the assistance. I am running XP

Here is the latest log from malwarebytes

Malwarebytes' Anti-Malware 1.44
Database version: 3627
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/24/2010 12:02:30 PM
mbam-log-2010-01-24 (12-02-30).txt

Scan type: Full Scan (C:\|)
Objects scanned: 281607
Time elapsed: 1 hour(s), 14 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.


I did the "Repair broken Safeboot key" from SUPER and then tried to boot into Safe mode but got the same blue screen error as before: Stop: 0x0000007E (0xC0000005, 0x80537009, 0xF789E508, 0xF789E204)

Since I did not get to safe mode I did not run ATF nor scan with SUPER yet.

What shall I try next?

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 27 January 2010 - 08:51 PM

Hello again. In the meantime run both ATF and SAS in Normal. It may just pick up a malware causing this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 28 January 2010 - 09:21 PM

Okay. I found time to get the ATF and SUPER scan done. Here is the log from SUPER:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/28/2010 at 00:34 AM

Application Version : 4.33.1000

Core Rules Database Version : 4526
Trace Rules Database Version: 2338

Scan type : Complete Scan
Total Scan Time : 02:31:08

Memory items scanned : 562
Memory threats detected : 0
Registry items scanned : 8337
Registry threats detected : 6
File items scanned : 135419
File threats detected : 16

Rogue.Component/Trace
HKLM\Software\Microsoft\8C24E889
HKLM\Software\Microsoft\8C24E889#8c24e889
HKLM\Software\Microsoft\8C24E889#Version
HKLM\Software\Microsoft\8C24E889#8c244509
HKLM\Software\Microsoft\8C24E889#8c242cec
HKU\S-1-5-21-3018199282-1273968977-3357341105-1005\Software\Microsoft\FIAS4018

Malware.Installer-Pkg/Gen
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@clickpayz10.91462.blueseek[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@clickpayz4.91456.blueseek[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@cms.trafficmp[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@collective-media[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@collective-media[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@collective-media[3].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@mediatraffic[1].txt

It did find some things and I did quarantine those. However the search engine is still being redirected when clicking on links. Some of the URL's that pop up briefly on the redirects are:
http://prodomainmoney.com/result.php?Keywo...d&Submit=Go
http://ulitmatepokerguide.com/result.php?K...d&Submit=Go

I still cannot boot into safe mode. I'm ready to try the next thing you suggest.

Thanks

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 28 January 2010 - 11:03 PM

Hello. Let's update and run a Full scan. It has to be malware stopping safe mode.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Try safe ,,If no joy run SafeBootKeyRepair.exe

In any event
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Edited by boopme, 28 January 2010 - 11:04 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 29 January 2010 - 08:59 PM

Hello again.

Things are getting worse. Computer is running painfully slow. Something is constantly running in the background spinning the hardrive. Malwarebytes, SUPER and Spybot all hang while scanning now. I am trying the ESET online but it only gets 25% through before hanging. Internet acess is hit and miss and hangs with IE or Mozilla.

Any ideas please????

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 29 January 2010 - 10:23 PM

Let's run The VIPRE Rescue Program,hopefully we can fend off a reinstall.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 29 January 2010 - 11:09 PM

Okay, I got the Viper to start and it ran for a while until I got a message that windows must shut down something about the "DCOM Server Process Launcher". Does that mean Viper did not finish? Should I try it again or try the Windows XP repair option?

Thanks again.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 29 January 2010 - 11:46 PM

If you are running Daemon Tools please disable it.
Did Vipre ask to do a repair?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 29 January 2010 - 11:52 PM

I'm not aware of anything called Daemon Tools. I don't think Viper finished and it did not ask to repair.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 30 January 2010 - 12:06 AM

Ok I will have to research the Dcom further. Try it (Vipre)again.
Were you referring to performing the Windows repair install?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 30 January 2010 - 12:13 AM

I will try to run Viper again. I was referring to the Windows repair reinstall option instead of a clean install.

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:19 PM

Posted 30 January 2010 - 12:16 AM

OK. Run Vipre again .. try running MBAM again updating first.

The repair install will fix perhaps the Dcom but not any malware..
I will look back in th morning . I am leaving now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 dwd40

dwd40
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 30 January 2010 - 02:33 PM

The Viper cannot complete a scan cycle before hanging. After loading windows and trying to do a few things after a short time everything hangs and sometimes a beeping noise comes from the computer (not speakers). Have to do the hold power button to shut down almost all the time now.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users