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Cannot update Windows


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11 replies to this topic

#1 Shandora

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Posted 28 August 2005 - 03:09 PM

Hi all,

I am having a problem with updating three critical service packs for Windows ME update.

Microsoft Internet Explorer 6 Service Pack 1
Security Update for Microsoft Windows (KB819696)
Critical Update for Windows Media Player Script Commands (KB828026)

It will go to 74% then state that Windows was unable to install all the necessary components and to try again. This has been going on for about a year. Thanks in advance for any ideas on this.

Shannon

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#2 River_Rat

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Posted 28 August 2005 - 03:50 PM

See if anything here will solve the problem.
http://v4.windowsupdate.microsoft.com/troubleshoot/

#3 Bear

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Posted 28 August 2005 - 04:03 PM

No-Charge Support
1-866-PCSAFETY
or
1-866-727-2338

This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada.

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My System Specs


Comptia A+, Network + & MCP certified.

#4 Joshuacat

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Posted 28 August 2005 - 07:47 PM

Shandora:

Here's the links to each of the updates that you are missing:

Internet Explorer 6 Service Pack 1

Security Fix for DirectX 8 on Windows 2000, Windows ME, Windows 98 SE, and Windows 98 (KB819696)

Windows Media Player 6.4, 7.1 or 9 Series for Microsoft Windows Millennium (KB828026)

Let us know if that works for you.

JC

:thumbsup:
JC

#5 Shandora

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Posted 29 August 2005 - 07:46 PM

Hey JC-

I tried downloading the links you gave me. The media player one download stated it was loaded (however it still says I need to update when I get to the update page?) The main security updates still goes to 74-76% then states it cannot load all the components (the same as if I was trying to download it via the update page as opposed to the downloads section.) I have already rebooted after the downloads, to no avail. Any other ideas of what I can do? Thanks again :thumbsup:

Shannon

#6 River_Rat

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Posted 29 August 2005 - 07:56 PM

Supply as much info as you can.
What Antivirus software?
What Firewall if any?
Broadband or Dialup? If Dialup are you using a download accelerator?
Do you have Restore or Retail OS disks with keycode.

#7 Joshuacat

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Posted 29 August 2005 - 08:07 PM

River_Rat: I helped Shandora in the Malware section. From her log, it looks like she is using MCAFEE AV and firewall. She mentioned using DSL.

Shandora, I hope you don't mind me answering for you...

Hope that helps.
JC

#8 River_Rat

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Posted 29 August 2005 - 08:13 PM

Thanks Joshuacat
I will suggest shutting down the Firewall then trying.
Also see:
http://support.microsoft.com/default.aspx?...b;en-us;Q281967
http://support.microsoft.com/default.aspx?...b;en-us;Q301540

#9 Shandora

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Posted 03 September 2005 - 02:36 AM

Thanks for the information, unfortunately it still is not working. Would uninstalling IE then reinstalling work? Are there easier ideas? Thanks again :thumbsup:

Shannon

#10 River_Rat

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Posted 03 September 2005 - 08:02 AM

Thanks for the information, unfortunately it still is not working.  Would uninstalling IE then reinstalling work?  Are there easier ideas?  Thanks again :thumbsup:

Shannon

You didn't provide any extra information.

Supply as much info as you can.
What Antivirus software?
What Firewall if any?
Broadband or Dialup? If Dialup are you using a download accelerator?
Do you have Restore or Retail OS disks with keycode.


Please supply, including error messages, as much info as possible this is not an uncommon problem.

Check and make sure your time and date is set correctly.

#11 Joshuacat

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Posted 03 September 2005 - 09:15 AM

Also, you could try this:

Download all of the updates to your desktop. DO NOT install them.

Go to start > run and type: cleanmgr and click ok.
Let it scan your system for files to remove.
Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
Press OK to remove them.

Reboot.

Install the patches.(try each one)

Let us know if that works. Please supply exact error messages and information that may help with this problem.

Thanks.

EDIT: I took out the instructions to install in safe mode.

Edited by Joshuacat, 03 September 2005 - 09:40 AM.

JC

#12 Joshuacat

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Posted 03 September 2005 - 09:56 AM

Thanks Joshuacat
I will suggest shutting down the Firewall then trying.
Also see:
http://support.microsoft.com/default.aspx?...b;en-us;Q281967
http://support.microsoft.com/default.aspx?...b;en-us;Q301540

Did you also try the fixes in the links that River_Rat provided?
JC




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