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Internet Security 2010


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#1 avp

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Posted 27 January 2010 - 10:32 AM

Hello, I have been trying to remove Internet Securtiy 2010 form computer for 2 days. I can't get past the first step! I click on the rkill.com download link an it downloads but the bogus pop_ups keep coming. THe black screen says be patient, but I have left it to do it's thing for hours. What am i doing wrong?

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#2 garmanma

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Posted 28 January 2010 - 11:46 AM

Have you tried the various links in the rkill procedure or just one?

If that does not work, I suggest that you submit a DDS log following these instructions



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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