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My laptop freezes about every 10 mins for approx 60 secs


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#1 ebonienicole

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Posted 26 January 2010 - 08:06 PM

My OS is Windows Vista Home Premium 2006. I have Norton 360, and after running a full scan, Norton found about 3 "problem" files in which it "fixed." I run this scan about once a week. For some reason, my laptop freezes every 10 minutes for about 60 seconds at a time. My cursor will turn from the default arrow into the time glass indicating that it's "doing" something during those 60 seconds. Whatever program I have running will usually then say Program Not Responding. If I leave it alone and let it catch up with its self, it'll usually snap out of it and run smoothly for about another 10 mins. Annoying, huh?

My cousin, who's in school for computers, suggested I run a Disk Defragmenter (Start > System Tools > Disk Defragmenter). There wasn't much a difference afterward, though.

Any idea what can be wrong?


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#2 Broni

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Posted 26 January 2010 - 09:59 PM

Did it just start happening?

Please, post some computer info:
- amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

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#3 ebonienicole

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Posted 27 January 2010 - 09:56 AM

Did it just start happening?

Please, post some computer info:
- amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).


No, this hasn't just started happening. It's been going on for a while.

RAM: 1918 MB
OS C: Properties: 36,926,992,384 bytes, 34.3 GB (used space)
32, 123, 830, 272 29.9 GB (free space)

Edited by ebonienicole, 27 January 2010 - 09:57 AM.


#4 Broni

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Posted 27 January 2010 - 06:58 PM

What about SpeedFan readings?

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#5 cryptodan

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Posted 27 January 2010 - 07:14 PM

What kind of hdd do you have, and post its model number.

#6 ebonienicole

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Posted 27 January 2010 - 11:42 PM

I installed and ran SpeedFan. This is what's showing in the textbox
Win9x:NO 64Bit:NO GiveIO:YES SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
Linked ATI SBx00 SMBUS at $8410
Scanning ISA BUS at $0290...
SuperIO Chip=NS PC87591
Scanning AtiIgp SMBus at $8410...
End of detection


and there's only one temperature reading: Core: 41C
What does all of this mean?

cryptodan, What do you mean by HDD?

#7 Broni

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Posted 27 January 2010 - 11:46 PM

That looks good.

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

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Attach the file to your next reply.

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#8 ebonienicole

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Posted 28 January 2010 - 12:35 AM

AutoRuns.txt is attached

Attached Files



#9 Broni

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Posted 28 January 2010 - 12:51 AM

You have quite a few unneeded startups, but we can take care of it little bit later.
I suggest, you completely uninstall Norton, using Norton Removal Tool: http://service1.symantec.com/Support/tsgen...005033108162039
Surely, you can reinstall it, if it doesn't solve the problem.
When you uninstall Norton, make sure to turn Windows firewall on.

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#10 ebonienicole

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Posted 30 January 2010 - 05:59 AM

Wow, after uninstalling Norton, I'm having a much better experience. Isn't Norton supposed to be an ANTI-virus program? That's odd. Would you mind telling me how to get rid of the unneccessary startups, please?

#11 Broni

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Posted 30 January 2010 - 11:25 AM

Does "much better" mean, you have no freezes?

As for startups....
Re-run Autoruns and UN-check following items:

+ "ATICCC"
+ "BlackBerryAutoUpdate"
+ "dscactivate"
+ "ECenter"
+ "ISUSPM Startup"
+ "ISUSScheduler"
+ "iTunesHelper"
+ "RoxWatchTray"
+ "SBC_McciTrayApp"
+ "SigmatelSysTrayApp"
+ "Digital Line Detect.lnk"
+ "Microsoft Office.lnk"
+ "QuickSet.lnk"
+ "LimeWire On Startup.lnk"
+ "ISUSPM"
+ "WMPNSCFG"

Restart computer.

Surely, if you want to keep Norton off of your computer, you need some other AV program...

- Avira free antivirus: http://www.free-av.com/en/download/1/avira..._antivirus.html
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

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#12 ebonienicole

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Posted 31 January 2010 - 10:34 PM

Yes, I'm no longer experiencing the freezing! Thank you so much guys :huh: Is there anyway I can write a review on my experience here? Everyone should know about this website and forum!

#13 Broni

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Posted 31 January 2010 - 11:33 PM

I don't know about review, but since you uninstalled Norton, you some other protection.
I propose...

- Avira free antivirus: http://www.free-av.com/en/download/1/avira..._antivirus.html
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

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#14 ebonienicole

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Posted 15 August 2011 - 04:45 PM

Guys I'm having trouble again. Here's my autozip text file and speedfan settings.

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#15 cryptodan

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Posted 15 August 2011 - 04:55 PM

I would would remove McAfee it can cause issues just like Norton Ca, I would also remove Spybot Search and Destroy, and I would disabled HP Boot Manager.

Run the Norton Removal tool again: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

Run the appropriate AVG Removal Tool: http://www.avg.com/us-en/utilities

Run the McAfee Removal Tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




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