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Windows XP updates fail repeatedly


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#1 illn0tsick

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Posted 26 January 2010 - 05:39 PM

I have an old gateway computer I am trying to bring back to life so that I can use it for school. The first thing I did after I got it running was tried to install the windows updates. So far nothing Ive done has got it to work. The express option kept giving me the windows validation tool update that would download but failed to install. I then went online and validated it manually. After that the Express option gave me the Windows XP Service Pack 3 update which would also download but failed to install. I then had to manually download and install this update as well. I thought that would help but any and all updates attempted by Windows Update are still failing to install. When I go to the troubleshoot link it tells me to click "Review Your Update History" to find out how to solve the problem. When I go there the updates all say they were installed with a green check mark. Im not sure how to fix this or whats wrong I thought at first it could be some kind of virus, spyware, or malware so Ive ran ESET NOD32 Antivirus, SUPERAntiSpyware, and Malwarebytes' scans and found a lot of infections that were successfully cleaned by all 3 programs. The only thing that seemed might have been connected to this problem was a few particular infections I noticed in the MBAM log. Im not sure if this could be part of the problem but I copied that part from the results...

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\microsoft update machine (Trojan.Backdoor) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.


I also have found for some reason when I turn on my MBAM protection a message opens saying MBAMservice terminated unexpectedly: see Event Log for details. Im not sure if the updates failing and MBAM not working are connected or not but im posting a copy of that log as well just in case...

02:06:26 Erick ERROR WTSQueryUserToken failed with error code 1245
02:06:28 Erick MESSAGE Protection stopped
02:13:40 Erick ERROR WTSQueryUserToken failed with error code 1245
02:13:41 Erick MESSAGE Protection stopped
12:02:43 (null) ERROR WTSQueryUserToken failed with error code 1245
12:02:43 (null) MESSAGE Protection stopped
15:12:34 (null) ERROR WTSQueryUserToken failed with error code 1245
15:12:35 (null) MESSAGE Protection stopped
15:39:42 Erick ERROR WTSQueryUserToken failed with error code 1245
15:39:42 Erick MESSAGE Protection stopped
21:13:57 (null) ERROR WTSQueryUserToken failed with error code 1245
21:13:57 (null) MESSAGE Protection stopped


If someone can help me I would really appreciate it. :thumbsup:

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#2 garmanma

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Posted 05 February 2010 - 05:21 PM

I am very sorry you have had to wait so long

Please uninstall Mbam and run this tool
Mbam removal tool
http://www.malwarebytes.org/mbam-clean.exe
Reboot your computer and download the new version of mbam
Run a FULL scan and post the results
===================


:flowers:
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

========================

:thumbsup:
Try running Dial-A-Fix
Make sure the Fix Windows Updates box is checked
http://www.bleepingcomputer.com/forums/t/160132/how-to-use-dial-a-fix-to-repair-windows-internals-problems/
Mark
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#3 illn0tsick

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Posted 05 February 2010 - 05:42 PM

Thank you for your help. I am doing it right now. I did run the removal tool and came across this message "Failed to delete MBAMProtector: error code 1072" but it still finished and rebooted.

#4 illn0tsick

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Posted 05 February 2010 - 06:55 PM

These are the results....

Malwarebytes' Anti-Malware 1.44
Database version: 3695
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/5/2010 3:53:16 PM
mbam-log-2010-02-05 (15-53-16).txt

Scan type: Quick Scan
Objects scanned: 157922
Time elapsed: 34 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 05 February 2010 - 07:51 PM

Update mbam and run a FULL scan
Please post the results
================


Also try the Dial-A-Fix I suggested
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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