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IE 7 Browser and Google Search Engine Results are being Hijacked!


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13 replies to this topic

#1 Robert1123

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Posted 26 January 2010 - 02:43 PM

I am re-posting this as 5 days had passes with no response - thanks to anyone who will offer help:

After a search (with Google Tool Bar) I am getting directed to business sites that are similar to search words but NOT the sites that I click on.

It also shuts Malwarebytes down in the first few seconds.

I have been able to get run Malwarebytes and MS Malicious Software Removal Tool (in Safe Mode) but these either do not totally remove the malware or the malware reinstalls.

Thanks,

Robert

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#2 boopme

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Posted 26 January 2010 - 04:25 PM

Hello,sorry for the overlook.. This sounds like IS 2010.
Follow the steps in the Automated Removal Instructions for Internet Security 2010 from the guide here
Remove Internet Security 2010 (Uninstall Guide)
This should allow you to run MBAM..
Then post the scan log here.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

If needed
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Robert1123

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Posted 26 January 2010 - 05:15 PM

Thanks for picking up my case.

I have downloaded a new version of Rkill, ran it and then downloaded a new copy of Malwarebytes, but Malwarebytes STILL shuts down after about 2-4 seconds. Sometimes it gives a error reading saying Malwarebytes is already running when I click on the desktop shortcut icon.

I do know that you are well versed in these IE hijacker issues but I read the description of Internet Security 2010 and I have not seen any of the screens that come up warning of virus threats, etc.

I AM familiar with these types of programs because I fell for one about 2 years ago. Since I have been very careful not to click on ANY warning asking to scan for viruses.

In the last couple of weeks I have been able to run Malwarebytes in Safe Mode or just in regular mode but it never removes the Internet Explorer hijacking program. It seems I can't even do that now.

Thanks,

Robert

#4 boopme

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Posted 26 January 2010 - 06:37 PM

Hi, I was really after the idea of the malwares that shut down Scanning tools and was hoping step 8 would get MBAM to run.

We can try it this way. We'll run ATF ansd SAS first and see if that frees it up. We probably shoul also remove and reinstall it (Malwarebytes is already running ).

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Robert1123

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Posted 28 January 2010 - 09:35 AM

OK, have run the Super as directed. The only thing it found was a file associated with BearShare - an old gnutella (sp?) program I last used a year or so again.

Will run the Mbam clean and report back:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/28/2010 at 02:28 AM

Application Version : 4.33.1000

Core Rules Database Version : 4525
Trace Rules Database Version: 2337

Scan type : Complete Scan
Total Scan Time : 09:02:14

Memory items scanned : 199
Memory threats detected : 0
Registry items scanned : 5804
Registry threats detected : 0
File items scanned : 125358
File threats detected : 1

BearShare File Sharing Client
C:\PROGRAM FILES\BEARSHARE APPLICATIONS\BEARSHARE\BEARSHARE.EXE

#6 boopme

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Posted 28 January 2010 - 12:33 PM

OK let me know as if it won't run or safe mode stays an issue we will need to move you to the HJT forum.

Edited by boopme, 28 January 2010 - 02:44 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Robert1123

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Posted 28 January 2010 - 02:40 PM

Here is the Malwarebytes Log. I will check to see if this stops hijacking and report back.

Malwarebytes' Anti-Malware 1.44
Database version: 3652
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/28/2010 2:37:07 PM
mbam-log-2010-01-28 (14-37-07).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 259934
Time elapsed: 41 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP834\A0070045.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP836\A0071171.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP836\A0071326.com (Trojan.Agent) -> Quarantined and deleted successfully.

#8 boopme

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Posted 28 January 2010 - 02:49 PM

Ok let me know. I wanted to mention that Google toolbar may make you accessible to spyware.
Is Safe mode operating?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Robert1123

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Posted 28 January 2010 - 03:29 PM

Ok let me know. I wanted to mention that Google toolbar may make you accessible to spyware.
Is Safe mode operating?


Well, I seem to doing good with using Google now and not getting hijacked. I ran searches for Home Loans which was one of the areas that the hijacking program seemed to boost me to.

I am curious - did you see anything from the logs that pointed to a hijacking program??? My semi-trained eye did not see anything. Maybe I need new glasses.

I sort of like the Google Tool bar (actually a lot). Is that going to be a problem?

I will go back to Windows Security and turn on Firewall, etc.

Now a couple of more questions, what do you think about the IObit Advanced System Care software (and the other utility softwares, like SmartDefrag, etc.)that they provide as freeware?

Is there a good BASIC (easy, easy to use) freeware virus program you recommend?

Thanks for the help.

Robert

#10 boopme

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Posted 28 January 2010 - 03:41 PM

Hello, just the 3 in System restore which we will remove now.

If you like it use (toolbar). I would add SpywareBlaster here Go here and find ...(3rd group I believe)
•Spywareblaster - prevents spyware from being installed on your PC. - Tutorial: Using SpywareBlaster
http://www.bleepingcomputer.com/forums/topic3616.html

From that same link I use AntiVir free as my AV

I prefer MBAM to IOBIT as they wer using MBAM filters till they got caught,so who's the better tool?
http://www.bleepingcomputer.com/forums/t/268858/malwarebytes-accuses-iobits-of-stealing-their-programs-malware-definitions/

Update and run MBAM and SAS wekly with the AV.

One more thing ..when a box pops up that you do not trust.. Do NOT click on it9Close or the 'X'. Instead open the Task manager an END the process or application.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Robert1123

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Posted 01 February 2010 - 05:27 PM

She seems to be running fine now, Boop!

I noticed that when I updated the recent Malwarebytes AND updates there was a notice that said what changes had been made to the software. It looks like maybe they included something that was better able to get the hijacking software off. I say this because I had run the same programs, and in Safe Mode, previously which would clear the hijacking UNTIL I re-booted and then it must have been reinsatlling itself.

Just a comment.

Thanks for all the help and walking me thru the process.

Warmest regards - You saved me from throwing my "bleeping" computer out the window (for now!).

Robert

#12 boopme

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Posted 01 February 2010 - 09:02 PM

You're welcome Robert from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:

By the way MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Another advantage is you can run the Quick scan most of the time. If it finds malware in that mode then I would run a full scan.

Enjoy and safe surfing.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Robert1123

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Posted 08 February 2010 - 11:34 AM

Quick follow up to say that everything is working with NO hijacking. Yea!

We can consider the topic closed.

Thanks again,

Robert

#14 boopme

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Posted 08 February 2010 - 11:55 AM

Thank You Robert.. Good to hear... Happy computing from all of us here..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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