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Malware Defense Problems


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3 replies to this topic

#1 SoccerFan311

SoccerFan311

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Posted 26 January 2010 - 12:07 PM

Hello,

So here's my problem: Our desktop got the Malware Defense virus yesterday. All my problems listed are on the desktop, but because of the malware defense virus (I think) I can't access yours or any other anti-virus/spyware websites using Firefox or IE. I can access other websites (google, cnn.com, others), but no websites that have to do with spyware or virus defense. I'm using my laptop and have been moving downloaded removal tools and programs to the desktop using a zip drive. I read one of the forum posts on your website and a couple others which basically said to use Malwarebytes. The malware defense wouldn't let me run it or any other antivirus tools, so I downloaded the randomly renamed .exe file and got it to work. I updated the program and ran it in normal mode on Windows XP and it looked like the virus was deteced. I clicked remove and malwarebytes removed it (supposedly) and asked me to reboot the computer, so I restarted it. After the restart, the Malware Defense popups were gone and the computer's been running faster. However when I try to start up the other antivirus software (McAfee, Super-Anti Spyware, Spyware Doctor, and Malware Bytes [the Malware Bytes.exe file, not the random .exe file]) they still won't open. It's just like it was when the MD virus was on, minus the pop ups. I've tried using StopZilla, but it wants you to pay for removal of anything it detects (which may or may not work). I'm able to run the random .exe file for Malware Bytes and I've done a couple more scans that detect a couple of trojans and rootkit objects, however when I try to remove them after the scan, MWB prompts me to restart the computer and when I do they're still there and still being detected by MWB, and I still have the same problems. I've tried using window's system restore point, but the computer won't let me (whenever I click next after selecting the restore point, nothing happens). I've tried using your rkill.com program, but it's run for an hour-ish and still says to be patient... I've tried running the program in safemode (which may or may not get rid of the virus from what I understand), but that doesn't work. I checked the LAN proxy settings on IE and Firefox (seen from another forum) but there were not problems there, and I've even disconnected the ethernet cable from the desktop before running a couple scans, in hopes that it would somehow help. I'm still having the same problems though. I can't access anti-virus or spyware websites, I can't run certain programs (system restore for one), and I can't get my other antivirus programs running. Any help would be greatly appreciated. Thanks.


DDS (Ver_09-12-01.01) - NTFSx86
Run by test at 10:01:12.18 on Tue 01/26/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.667 [GMT -6:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: a-squared Anti-Malware *On-access scanning enabled* (Updated) {0F8591BB-342B-4493-91C3-4E948ED21255}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\a-squared Anti-Malware\a2service.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\PDF Suite\PDFServerEngine.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRAM FILES\A-SQUARED ANTI-MALWARE\a2guard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\test\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
mSearchAssistant = hxxp://toolbar.inbox.com/search/ie.aspx?tbid=80119
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80119
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [PDFServerEngine] c:\program files\pdf suite\PDFServerEngine.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [Lexmark X84-X85 Button Monitor] c:\progra~1\lexmar~1\ACMonitor_X84-X85.exe
mRun: [Lexmark X84-X85 Button Manager] c:\progra~1\lexmar~1\AcBtnMgr_X84-X85.exe
mRun: [PrinTray] c:\windows\system32\spool\drivers\w32x86\3\printray.exe
mRun: [McAfee Backup] "c:\program files\mcafee\mbk\McAfeeDataBackup.exe"
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [a-squared] "c:\program files\a-squared anti-malware\a2guard.exe" /d=60
dRunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs"
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\pokerstars.net\PokerStarsUpdate.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: irs.gov\search
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.9.113.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1236419415703
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\test\applic~1\mozilla\firefox\profiles\8cpbs881.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.cnn.com/
FF - prefs.js: keyword.URL - hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80119&language=en&qkw=
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\test\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\download manager\npfpdlm.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-9-2 214664]
R1 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-9-2 34248]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-9-4 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-9-4 74480]
R2 a2AntiMalware;a-squared Anti-Malware Service;c:\program files\a-squared anti-malware\a2service.exe [2010-1-25 1858144]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-9-2 93320]
S2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-9-2 359952]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\McShield.exe [2009-9-2 144704]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;c:\program files\dragon age\bin_ship\daupdatersvc.service.exe [2009-12-16 25832]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-9-2 606736]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-9-2 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-9-2 35272]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-9-2 40552]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-9-4 7408]

=============== Created Last 30 ================

2100-02-16 21:09:06 62 ----a-w- c:\windows\system32\LXBOUSCI.INI
2010-01-26 05:49:11 0 d-----w- c:\program files\a-squared Anti-Malware
2010-01-26 05:34:41 392 ----a-w- c:\windows\system32\drivers\kgpfr2.cfg
2010-01-26 05:34:15 240 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2010-01-26 04:26:26 8212 ----a-w- c:\windows\mfebcdata
2010-01-26 04:25:17 7387 ----a-w- c:\windows\system32\drivers\pctgntdi.cat
2010-01-26 04:25:17 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-01-26 04:18:28 0 d-----w- c:\docume~1\alluse~1\applic~1\SITEguard
2010-01-26 04:17:35 0 d-----w- c:\program files\STOPzilla!
2010-01-26 04:17:35 0 d-----w- c:\program files\common files\iS3
2010-01-26 04:17:34 0 d-----w- c:\docume~1\alluse~1\applic~1\STOPzilla!
2010-01-26 01:34:58 0 ----a-w- c:\windows\system32\15724.exe
2010-01-26 01:14:58 0 ----a-w- c:\windows\system32\19169.exe
2010-01-26 00:54:57 0 ----a-w- c:\windows\system32\26500.exe
2010-01-26 00:10:01 135680 ----a-w- c:\windows\system32\explorer.exe.exe
2010-01-25 23:18:23 87784 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-01-25 23:18:23 7412 ----a-w- c:\windows\system32\drivers\PCTAppEvent.cat
2010-01-25 23:18:23 7383 ----a-w- c:\windows\system32\drivers\pctcore.cat
2010-01-25 23:18:23 207792 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-01-25 23:18:15 7383 ----a-w- c:\windows\system32\drivers\pctplsg.cat
2010-01-25 23:18:15 70408 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-01-25 23:18:10 0 d-----w- c:\program files\Spyware Doctor
2010-01-25 23:18:10 0 d-----w- c:\program files\common files\PC Tools
2010-01-25 23:18:10 0 d-----w- c:\docume~1\test\applic~1\PC Tools
2010-01-25 23:18:10 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-01-15 19:01:02 0 d-----w- c:\program files\NVIDIA Corporation
2010-01-15 19:00:57 0 d-----w- c:\docume~1\alluse~1\applic~1\NVIDIA Corporation
2010-01-15 18:59:21 2189856 ----a-w- c:\windows\system32\nvcuvid.dll
2010-01-15 18:59:21 1706528 ----a-w- c:\windows\system32\nvcuvenc.dll
2010-01-15 18:59:18 1597690 ----a-w- c:\windows\system32\nvdata.bin
2010-01-15 18:59:06 0 d-----w- C:\NVIDIA
2010-01-13 10:27:28 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-01-12 16:53:14 0 d-----w- c:\program files\Windows Media Connect 2
2010-01-11 14:39:57 12672 ----a-w- c:\windows\system32\drivers\cpuz132_x32.sys
2010-01-01 23:36:20 0 d-----w- c:\docume~1\test\applic~1\BitCometLite
2009-12-28 01:01:55 0 d-----w- C:\FullTiltPoker

==================== Find3M ====================

2010-01-26 01:10:25 1984 ----a-w- c:\windows\system32\d3d9caps.dat
2010-01-07 22:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 22:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-21 18:51:54 726008 ----a-w- c:\documents and settings\test\gotomypc_437.exe
2009-09-08 03:38:52 16384 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2009-03-10 23:05:01 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009030220090309\index.dat
2009-03-10 23:05:01 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009031020090311\index.dat

============= FINISH: 10:02:17.51 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 02 February 2010 - 01:31 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 SoccerFan311

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Posted 02 February 2010 - 04:08 PM

The problem was fixed. I had to run malware bytes several times, but it worked and the computer is back up and running. Thanks for the help!

#4 schrauber

schrauber

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Posted 03 February 2010 - 12:54 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image




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