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Vista Blue Screen - Analyzed dump files - need help with solution.


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#1 djangoh

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Posted 25 January 2010 - 11:52 PM

hello, this is my first time on this forum, but the step-by-step instructions for blue screen problems were great, so...

i am running windows vista 64 bit on a dell inspiron 530 desktop. in the past few days, i've been experiencing sudden bluescreens and restarts (three minidumps today!). i've disabled the auto-restart function now to try to sort it out. can someone please help me figure out what to do now?

here's what the windows diagnostic tool told me:


Microsoft Windows Debugger Version 6.11.0001.404 AMD64
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini012510-03.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18304.amd64fre.vistasp1_gdr.090805-0102
Machine Name:
Kernel base = 0xfffff800`02005000 PsLoadedModuleList = 0xfffff800`021cadb0
Debug session time: Mon Jan 25 22:58:05.502 2010 (GMT-5)
System Uptime: 0 days 6:36:21.269
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006acb060, fffffa8006de1260, fffffa80077a0010}

*** WARNING: Unable to verify timestamp for mausb.sys
*** ERROR: Module load completed but symbols could not be loaded for mausb.sys
Probably caused by : mausb.sys

Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006acb060, Physical Device Object of the stack
Arg3: fffffa8006de1260, Functional Device Object of the stack
Arg4: fffffa80077a0010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa80077a0010

DEVICE_OBJECT: fffffa8006de1260

DRIVER_OBJECT: fffffa8006de0d40

IMAGE_NAME: mausb.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48af5813

MODULE_NAME: mausb

FAULTING_MODULE: fffffa6003ce1000 mausb

CUSTOMER_CRASH_COUNT: 3

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800020b901e to fffff800020596d0

STACK_TEXT:
fffff800`032969f8 fffff800`020b901e : 00000000`0000009f 00000000`00000003 fffffa80`06acb060 fffffa80`06de1260 : nt!KeBugCheckEx
fffff800`03296a00 fffff800`02061bb3 : fffff800`03296ad8 00000000`00000000 00000000`00000001 fffff800`0217d001 : nt! ?? ::FNODOBFM::`string'+0x18318
fffff800`03296a70 fffff800`02062538 : fffff800`03296cd0 fffffa80`06534102 fffff800`03296cc8 fffffa60`00000010 : nt!KiTimerListExpire+0x333
fffff800`03296ca0 fffff800`02062d9f : 000001ca`6fde0e8f 00000000`00000000 fffffa80`00000010 fffff800`0217ca80 : nt!KiTimerExpiration+0x1d8
fffff800`03296d10 fffff800`02063e72 : fffff800`02179680 fffff800`02179680 00000000`00000000 fffff800`0217eb80 : nt!KiRetireDpcList+0x1df
fffff800`03296d80 fffff800`022325c0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x62
fffff800`03296db0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!zzz_AsmCodeRange_End+0x4


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_mausb.sys

BUCKET_ID: X64_0x9F_IMAGE_mausb.sys

Followup: MachineOwner
---------


also, i installed some new drivers for a new m-audio music recording interface a day or so before these started, and tried to install the windows SP2 (unsuccessfully) the other day when prompted. not sure if those are related. thanks!

django

Edited by djangoh, 25 January 2010 - 11:56 PM.


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#2 djangoh

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Posted 26 January 2010 - 12:23 AM

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_mausb.sys

BUCKET_ID: X64_0x9F_IMAGE_mausb.sys

-------------------

looking around more at other BSOD issues on Vista x64, it looks like there may be a connection with the M-Audio driver software (it's a M-Audio USB interface, so that'd explain the mausb.sys part maybe) i installed recently...but i don't really understand what is going on. help?

#3 djangoh

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Posted 26 January 2010 - 01:59 PM

does anyone have suggestions as to how to fix this issue?

#4 Broni

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Posted 26 January 2010 - 02:30 PM

What is M-Audio driver for?
Why did you install it and where from?

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#5 djangoh

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Posted 26 January 2010 - 02:32 PM

it's for recording music with the M-Audio track pro pre-amp interface. i had to install the drivers from the m-audio site because the ones in the hardware box didn't cover x64 vista.

#6 Broni

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Posted 26 January 2010 - 02:34 PM

Probably your best option would be to contact M-audio then.

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#7 djangoh

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Posted 26 January 2010 - 02:36 PM

should i try to just reinstall the drivers? is it a problem with my power settings? i've checked out the m-audio forums, but they're not too helpful (though this problem seems to be common).

#8 Broni

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Posted 26 January 2010 - 02:43 PM

Surely, you can reinstall driver, but since you're saying "this problem seems to be common", it looks like there is something wrong with the software.

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