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Can't re-install Office or SP3


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#1 cag99

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Posted 25 January 2010 - 08:46 PM

Problem started when trying open Excel (error ,essage below). Tried to remove Office (usingAdd/Remove) only to get the following error message. Excel later began to work. Computer would slow/freeze for several minutes when I tried to open the folder below (C:\\1033). Also, unable to update to SP3, it stops half way and simply states that this update wasn't installed. What is happening? (I am the Administrator).

"Error 1317. Setup cannot create the folder C:\Program Files\Common Files\Microsoft Shared\Web Folders\1033. Verify that the path exists in your system and that you have sufficient permissions to update it."

Thank you for your time.



DDS (Ver_09-12-01.01) - NTFSx86
Run by Chuck at 16:28:45.18 on Mon 01/25/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.959.437 [GMT -8:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Documents and Settings\All Users\Application Data\U3\U3Launcher\LaunchU3.exe
C:\Program Files\My Book\WD Backup\uBBMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chuck\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://login.yahoo.com/config/login_verify2?&.src=ym
uSearch Bar = hxxp://srch-us8l.hpwis.com
uInternet Connection Wizard,ShellNext = hxxp://us8l.hpwis.com/
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: {549B5CA7-4A86-11D7-A4DF-000874180BB3} - No File
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [MMTray]
mRun: [Display Settings] c:\program files\hpq\notebook utilities\hptasks.exe /s
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RoxioEngineUtility] "c:\program files\common files\roxio shared\system\EngUtil.exe"
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [CARPService] carpserv.exe
mRun: [IntelliPointSetup] d:\mouse\Setup.exe /skiptoieinstall
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [QT4HPOT] c:\program files\hpq\one-touch\OneTouch.EXE
mRun: [WD Button Manager] WDBtnMgr.exe
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [TV Now] c:\program files\hpq\notebook utilities\TvNow.exe /RK
mRun: [RoxioDragToDisc] "c:\program files\roxio\easy cd creator 6\dragtodisc\DrgToDsc.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\launch~1.lnk - c:\windows\installer\{d8e363a7-88b7-446d-b2c0-e26ce4dc8e54}\_294823.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wdback~1.lnk - c:\program files\my book\wd backup\uBBMonitor.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1132366601427
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141701423558
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: {5ADCA56B-5A03-42AB-B71D-62E39501F00A} = 209.244.0.3 209.244.0.4
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\aliirda.sys [2003-1-1 26112]
R3 CALIAUD;Conexant AMC 3D ENVIRONMENTAL AUDIO;c:\windows\system32\drivers\caliaud.sys [2003-1-1 291328]
R3 CALIHALA;CALIHALA;c:\windows\system32\drivers\calihal.sys [2003-1-1 244608]
R3 DP83815;National Semiconductor Corp. DP83815/816 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\DP83815.sys [2003-7-16 28280]

=============== Created Last 30 ================

2010-01-26 00:26:34 25992 ----a-w- c:\windows\system32\pgdfgsvc.exe
2010-01-21 03:32:31 246272 ----a-w- c:\windows\system32\dllcache\ieproxy.dll
2010-01-21 03:32:31 12800 ----a-w- c:\windows\system32\dllcache\xpshims.dll
2010-01-19 14:48:00 0 d-----w- c:\windows\ie8updates
2010-01-19 13:57:35 0 d-sh--w- c:\documents and settings\chuck\PrivacIE
2010-01-19 13:54:12 0 d-sh--w- c:\documents and settings\chuck\IETldCache
2010-01-19 13:42:33 0 dc-h--w- c:\windows\ie8
2010-01-16 22:01:28 77 --sh--w- c:\documents and settings\chuck\Desktop.ini
2010-01-08 02:35:31 153088 ----a-w- c:\windows\system32\dllcache\triedit.dll
2010-01-08 02:21:05 128512 ----a-w- c:\windows\system32\dllcache\dhtmled.ocx

==================== Find3M ====================

2010-01-14 19:12:06 181120 ----a-w- c:\windows\system32\MpSigStub.exe
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\dllcache\wininet.dll
2009-12-21 19:14:05 1208832 ----a-w- c:\windows\system32\dllcache\urlmon.dll
2009-12-21 19:14:04 5942784 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2009-12-21 19:14:04 206848 ----a-w- c:\windows\system32\dllcache\occache.dll
2009-12-21 19:14:03 594432 ----a-w- c:\windows\system32\dllcache\msfeeds.dll
2009-12-21 19:14:03 55296 ----a-w- c:\windows\system32\dllcache\msfeedsbs.dll
2009-12-21 19:14:03 25600 ----a-w- c:\windows\system32\dllcache\jsproxy.dll
2009-12-21 19:14:03 1985536 ----a-w- c:\windows\system32\dllcache\iertutil.dll
2009-12-21 19:14:03 184320 ----a-w- c:\windows\system32\dllcache\iepeers.dll
2009-12-21 19:14:02 11070464 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2009-12-21 19:14:01 387584 ----a-w- c:\windows\system32\dllcache\iedkcs32.dll
2009-12-21 13:19:18 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2009-11-21 16:36:13 470528 ----a-w- c:\windows\system32\dllcache\aclayers.dll
2009-10-29 07:46:51 133120 ----a-w- c:\windows\system32\dllcache\extmgr.dll
2009-10-28 14:36:11 13824 ----a-w- c:\windows\system32\dllcache\ieudinit.exe
2009-10-24 21:07:42 16394493 ----a-w- c:\program files\any-video-converter.exe
2009-10-24 20:06:57 16692960 ----a-w- c:\program files\any-dvd-converter.exe
2009-09-16 02:29:56 522 ----a-w- c:\program files\Shortcut to Setup.exe.lnk
2009-02-21 05:21:30 1507310 -c--a-w- c:\program files\sbwsetup.exe
2008-11-25 01:05:07 5154304 -c--a-w- c:\program files\WindowsDefender.msi
2008-04-19 15:17:23 5059701 -c--a-w- c:\program files\SmarterMailSyncForOutlook2003.exe
2007-11-17 22:50:25 4824039 -c--a-w- c:\program files\autosync_1049.exe
2007-11-05 05:53:58 51422520 -c--a-w- c:\program files\iTunes743Setup.exe
2007-02-03 22:25:00 15320584 -c--a-w- c:\program files\RhapsodyBestbuy.exe
2007-02-01 05:16:06 6598232 -c--a-w- c:\program files\Juice22Setup.exe
2006-10-04 04:58:14 4842440 -c--a-w- c:\program files\perfect.exe
2006-08-27 03:28:18 1496576 -c--a-w- c:\program files\GoogleWebAcceleratorSetup.msi
2006-07-06 13:39:02 37518744 -c--a-w- c:\program files\iTunesSetup.exe

============= FINISH: 16:29:31.59 ===============

Attached Files



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#2 m0le

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Posted 01 February 2010 - 07:34 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
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#3 cag99

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Posted 03 February 2010 - 10:35 AM

Hi mOle, sorry about not getting back to you till now! Any suggestions? Thanks for your time.

#4 m0le

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Posted 03 February 2010 - 02:40 PM

Hi,

This looks like a system problem, cag99, and you are probably in the wrong forum for help.

I can run a couple of scans which should be able to prove that the issue is not malware but first go here and take a look at Microsoft's page on the permissions error 1317. It certainly fits your problem what with it being a problem in C:\Program Files\Common Files\Microsoft Shared

Try the fix below taken from that page and let me know how it goes. thumbup2.gif

1. In Windows NT Explorer, select the folder.
2. Right-click the folder, and then click Properties on the shortcut menu.
3. On the Security tab, click Permissions.
4. Select the Everyone group, and then click Full Control in the Type of Access list.
5. Select the Replace Permissions on Subdirectories check box.
6. Click OK.
7. Click Yes to the prompt confirming whether you want to replace permissions on all subdirectories.
8. Click OK in the folder name Properties dialog box (where folder name is the name of the folder that you selected in step 1).
9. Run Office Setup.


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#5 m0le

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Posted 07 February 2010 - 07:31 PM

Hi,

I have not had a reply from you for 4 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#6 cag99

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Posted 08 February 2010 - 10:09 AM

Sorry again mOle, thought I replied but I guess it didn't go through. I'm familiar with the 'Security' tab your refering to but I don't see the tab on that folder (or any folder). I have Windows XP and I am the administrator. I understand that I may be in the worng forum but your advice is greatly appriecated. Let me know if I should redirect my issues. Thanks.

#7 m0le

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Posted 08 February 2010 - 03:05 PM

I would love to help, cag99, but this is a malware forum and I am need to redirect you to the XP forum to see if they can help there. I just haven't got the time to devote to your problem as well as the, er, 25 topics I'm already engaged in.

I will keep this topic open for five days, after that if you still need to contact me then feel free to PM me. smile.gif



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#8 m0le

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Posted 13 February 2010 - 08:36 AM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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