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Looping agent.exe causing slow computer

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#1 Swaney


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Posted 25 January 2010 - 08:18 PM

Problem with my Windows XP (SP2) running slow for about a week. Diagnosed it to the "agent.exe" process located in :\Program Files\Common Files\InstallShield\UpdateService that was burning up 25%-30% CPU constantly. Tried renaming "agent.exe" to "agent.OLD" then a previous installation of Roxio MediaManager (for Blackberry) popped up like it was trying to install and "agent.exe" recreated again using high CPU and slowing things down.

I recognize this was an installation that didn't complete (but if I bring up BlackBerry desktop the MediaManager appears to be functional).

Nothing in Add/Remove Programs to Uninstall for Roxio MediaManager.

I've tried doing the rename and then letting Roxio MediaManager attempt to 'complete' it's installation (with requisite reboot) but agent.exe starts looping again.

I see that apparently this MacroVision InstallShield is integral to Windows so have not renamed the whole InstallShield directory to something bogus ("InstallShield-Old" or something like that).

I am comfortable with regedit. Don't see this Roxio Startup in
CurrentVersion\RunOnceEx or CurrentVersion\RunOnce
although I do see RoxTray set to comp up in CurrentVersion\Run

Any ideas on getting this "agent.exe" to stop burning my CPU?

Running Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600

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#2 hamluis



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Posted 25 January 2010 - 08:25 PM

Worth reading, IMO: http://www.geekstogo.com/forum/How-do-i-di...up-t178755.html.


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