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XP Pro Blue Screen


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#1 bojangles5169

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Posted 25 January 2010 - 06:31 PM

I just changed printers in my office to a Epson Artisan 810 after trying 2 HP 6500s & 1 8500. The HPs wouldn't scan and I run a paperless office - no files! The Epson seems to do all I need it to but found that when I power up the Epson b4 Windows XP boots I get a blue screen - locked up. Have to turn off the printer and re boot XP, then turn on the printer and everything works. I can live with that but know something's wrong. Epson is clueless as you might have guessed.

Any ideas?

Thanks, bojangles5169

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#2 ReviverSoft

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Posted 25 January 2010 - 06:40 PM

Was this after you installed the EPSON drivers and software?
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#3 hamluis

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Posted 25 January 2010 - 06:43 PM

Powering on devices attached...before XP boots...is the problem.

This seems to happen frequently when users have devices connected via USB (other than mouse/keyboard).

XP detects such devices and it interrupts the boot cycle while it tries to account for such devices before the USB drivers are installed and XP is working.

Just leave the printer off until the system boots...turning it on beforehand accomplishes nothing positive, since it cannot be used until XP is loaded.

Louis

#4 ReviverSoft

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Posted 25 January 2010 - 07:58 PM

turning it on beforehand accomplishes nothing positive, since it cannot be used until XP is loaded.

Actually it can be used, to make copies. It's an AIO device. :thumbsup:

As suggested, try powering on the printer after you have booted to the Windows desktop.

Edited by ReviverSoft, 25 January 2010 - 07:59 PM.

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