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Can't boot, can't reinstall XP, can't do anything


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8 replies to this topic

#1 etothemc2

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Posted 25 January 2010 - 05:35 PM

Hello, to start off, I cannot boot into safe mode, last known good config, or anything.
Also, chkdsk /p
gives "The system appears to contain one or more unrecoverable problems" instantly.

I've attempted to do a clean install and get a BSOD.
There are no partitions recognized, I can't add a partition (again a BSOD).

What can I do? I don't care about my files, I just want to get a working computer again.

Edit: Using XP Pro
Ran a virus scan (MBAM) just prior to this and one of the bugs couldn't be removed unless I restarted. I don't remember what virus it was, I restarted and now I can't do a thing.
When it starts up, the Windows XP screen appears and the blue load bar starts moving about 1/4 of the way before it stops and reboots itself.

My computer is a Toshiba Satellite Pro laptop.

When I go to reinstall, it says use the arrows to select an item in the list. I can't use the arrows and the list states: Unknown Disk <There is no disk in this drive.>

Edited by etothemc2, 25 January 2010 - 05:54 PM.


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#2 hamluis

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Posted 25 January 2010 - 06:27 PM

System manufacturer and model?

Louis

#3 etothemc2

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Posted 25 January 2010 - 06:31 PM

Toshiba Satellite Pro L300-EZ1004X System Unit

Model No.
PSLB1U-01D011

#4 hamluis

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Posted 25 January 2010 - 06:52 PM

<<I've attempted to do a clean install and get a BSOD. There are no partitions recognized, I can't add a partition (again a BSOD).>>

Typically...the error message "the volume appears to contain, etc." is an indication that something has gone wrong with XP's ability to properly recognize/use the partition.

That means either the NTFS file system or the hard drive itself has problems that prevent use.

Can you delete the existing partition, using the XP install CD?

If you are using an XP recovery/restore CD provided by Toshiba...you need to review their instructions for its use before doing anything. Such CDs are not the same as Microsoft XP install CDs and function in a manner that does not necessarily conform to the manner in which a MS XP CD does.

Louis

#5 etothemc2

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Posted 25 January 2010 - 06:57 PM

I do not have a CD provided by Toshiba. I am using the XP install CD and I cannot delete the partition. It says unknown disk <There is no disk in the drive> and if I press the up key or enter, I get a BSOD. If I press D nothing happens.

The BSOD error when pressing enter is

The problem seems to be caused by the following file: setupdd.sys

PAGE_FAULT_IN_NONPAGED_AREA

#6 hamluis

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Posted 25 January 2010 - 07:37 PM

OK...can you remove the hard drive, attach it to another system as a secondary drive...and see if that system recognizes it? If so, try running the chkdsk /r command on it.

This is the hard drive that previously was installed, correct? Not a new/different drive?

I would download/run the correct respective hard drive manufacturer's diagnostic (long test) on the drive, failing recognition by another system.

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Louis

#7 etothemc2

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Posted 26 January 2010 - 12:09 PM

I am not able to attach it to another system, but I have some more information that could be helpful. I went and bought a new HD and when I tried to install XP Pro on it, I got the same problem.

Unknown Disk
<There is no disk in the drive>

I couldn't press enter or the up key without a bsod. When I pressed C to create a partition, nothing happened. I took the HD back to where I purchased it and they told me it was likely a motherboard issue. Is there anything I can do or try now other than sending the computer to get worked on?

#8 hamluis

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Posted 26 January 2010 - 12:44 PM

Well...I don't know where you took it...but it's a laptop and that means that it's not so easy to diagnose problems by substitution.

Which says to me that it could be any number of possible components.

I suggest awaiting other inputs from members/viewers who might have more of a clue than I do.

Louis

#9 cryptodan

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Posted 26 January 2010 - 03:43 PM

Who makes your hard drive? I would do a clean start with a freshly wiped hard drive aka low level format. THen proceed to install your Windows, and I would make sure you have a copy that includes the latest service packs, and also make sure your BIOS is updated as well. You can find out how to do that on Toshiba's site.




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