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Blue screen when opening DVD's


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#1 johnackerman

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Posted 25 January 2010 - 12:21 PM

I recently installed a palit geforce gts 250 on my dell xps 400 computer. After the install, I noticed that when I try to open DVD files, I get a blue screen error message. The weird part is, VLC player opens them fine, just not an actual DVD player.

The error message on the blue screen is:

Stop 0x0000009E
nv4_disp.dll
Address BD07BE70 at BD01200

I looked at my "computer management" event log in my system info and it says "Could not attach to EL Acpi driver".... any ideas?

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#2 Broni

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Posted 25 January 2010 - 12:56 PM

just not an actual DVD player

What is "actual DVD player"?

nv4_disp.dll would indicate video driver problem. Reinstall/update?

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#3 hamluis

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Posted 25 January 2010 - 01:41 PM

To start with...take all of the following with a grain of salt...I do a lot of guessing :thumbsup:.

Worth reading, IMO: http://www.vistaheads.com/forums/windows-v...pi-driver.html..

Info on ACPI driver, http://www.osronline.com/ddkx/kmarch/pwrmgmt_8nmv.htm

I have no idea what EL might be...maybe "Intel" but that's a wild guess. It appears that your system has an Intel chipset, BIOS, etc.

Summary edited info on 9E STOP error follows, per http://carrona.org/bsodindx.html#0x0000009E.

"STOP 0x0000009E: USER_MODE_HEALTH_MONITOR
Usual causes: Failure of critical user-mode component(s)

The USER_MODE_HEALTH_MONITOR bug check has a value of 0x0000009E. This bug check indicates that one or more critical user-mode components failed to satisfy a health check.

Cause
Hardware mechanisms, such as watchdog timers, can detect that basic kernel services are not executing. However, resource starvation issues (including memory leaks, lock contention, and scheduling priority misconfiguration) can block critical user-mode components without blocking deferred procedure calls (DPCs) or draining the non-paged pool.

Kernel components can extend watchdog timer functionality to user mode by periodically monitoring critical applications. This bug check indicates that a user-mode health check failed in a way that prevents graceful shutdown. This bug check restores critical services by restarting or enabling application failover to other servers."

As Broni stated...I would uninstall the video drivers...and then reinstall or install updated drivers. The current drivers could be damaged, replacing them won't impair the system in any manner.

The DVD drive...is nothing but a way to get data/info into the system. It relies on the system to interpret properly the signals submitted/read and perform the function of playing the files. WMP is the native program for actually playing DVDs, but there are many others that can be used for that function. If any program/player can display/play CDs/DVDs properly...it's not a hardware problem that relates to the DVD drive.

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#4 johnackerman

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Posted 25 January 2010 - 02:12 PM

shoot, it was 0x0000008E, not 9E

I'll try messing with the drivers, thx for the responses

#5 Broni

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Posted 25 January 2010 - 02:45 PM

You may also....

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#6 johnackerman

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Posted 25 January 2010 - 03:12 PM

==================================================
Dump File : Mini012510-10.dmp
Crash Time : 1/25/2010 2:05:28 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd26d460
Parameter 3 : 0xaf7a5b2c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25b460
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Company : NVIDIA Corporation
File Version : 6.14.11.9621
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini012510-10.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini012510-09.dmp
Crash Time : 1/25/2010 2:00:40 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd26d460
Parameter 3 : 0xa5946b2c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25b460
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Company : NVIDIA Corporation
File Version : 6.14.11.9621
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini012510-09.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini012510-08.dmp
Crash Time : 1/25/2010 1:55:31 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd26d460
Parameter 3 : 0xa578ab2c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25b460
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Company : NVIDIA Corporation
File Version : 6.14.11.9621
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini012510-08.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================




Ok well I just tried to update my drivers, uninstall the drivers, install the drivers on the disk, tested my RAM, and finally did a system factory restore (it's a dell).... the problem still occurs. I don't know why VLC works and the others do not. Ive tried like 10 different players and they all crash to 0x0000008E and nv4_disp.dll. What else could it be?

I'm goin nuts.

#7 Broni

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Posted 25 January 2010 - 03:26 PM

Where did you get new driver from?

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#8 johnackerman

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Posted 25 January 2010 - 03:43 PM

Ok well the driver didnt come from the NVidea site cause it's down right now, but it's an "nvidea corporation" file and opens just like it came from the site.

I just rebooted my computer again so everything was removed.... then I installed the latest driver upon startup. I tried to open a DVD and bam, same thing, BSOD. I don't get it.

#9 Broni

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Posted 25 January 2010 - 04:26 PM

Download System Information for Windows: http://www.gtopala.com/siw-download.html to your Desktop.
Get SIW Standalone (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

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#10 johnackerman

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Posted 25 January 2010 - 06:29 PM

Alright, the siw report is attached.... Thanks a ton... I appreciate your patients and help

Attached Files


Edited by johnackerman, 25 January 2010 - 06:35 PM.


#11 Broni

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Posted 25 January 2010 - 06:41 PM

Your driver: http://www.nvidia.com/object/winxp_196.21_whql.html

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#12 johnackerman

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Posted 25 January 2010 - 11:44 PM

I hate to even say this... but I did another system reboot, ran the new driver (which states it properly installed), tried to run a DVD, and I got the same BSOD. Unbelievable. It's gotta be a hardware compatibility issue.

The odd thing is like I said, VLC will run, as will ARMA2 (somewhat graphical game).

Could it be a BIOS issue that needs updating?

latest code
==================================================
Dump File : Mini012510-01.dmp
Crash Time : 1/25/2010 10:33:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbd26d460
Parameter 3 : 0xad57ab2c
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25b460
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 196.21
Company : NVIDIA Corporation
File Version : 6.14.11.9621
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini012510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

#13 Broni

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Posted 26 January 2010 - 12:08 AM

So, what actual program does give you BSOD?

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#14 johnackerman

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Posted 26 January 2010 - 12:28 AM

WMP, Windows Home Cinema, Real Player, Windows Media Center, Cineplayer, and a demo power DVD I just tried.

#15 Broni

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Posted 26 January 2010 - 12:37 AM

I wonder, if "Unable to attach EL Acpi driver" error has anything to do with your problem.
See here for possible solution for that error: http://www.vistaheads.com/forums/windows-v...cpi-driver.html

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