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Virus(?) Wreaking Havoc


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#1 philips21

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Posted 25 January 2010 - 12:03 PM

I have been trying to resolve this problem for the last few days with very little luck. A few days ago, when I would run a google search and click on a a link, something would redirect me to a different website than the one I wanted. I installed and ran MalewareBytes, which found a Rogue.Installer file and quarantined it, but the problem persisted. I then ran Hitman Pro 3.5.4 build 86, and that found something called iaStor.sys and removed that. This appears to have fixed the redirect problem, but I am still pretty sure I have a virus on my machine.

On one occasion since then, the computer completely shut down during a Hitman Pro scan, throwing a Blue Screen Error. Also, Chrome has taken to crashing or becoming unresponsive - something it never previously did. Most concerning though is the fact that when I first boot up, I get a Windows Security message saying that my computer may be at risk as the firewall is inactive. This is a new things since the virus. The firewall turns back on before the computer fully boots up (takes several minutes), but I am suspicious about why it is not coming on initially.

Finally, in the midst of all of this, I have completely lost use of my DVD/CD-ROM drive. I still shows under device manager, but with a yellow question mark beside it. When I first started having problems with the Google redirects, my virus software found problems in the WinDVD drivers, so it deleted them. Now, when I go to reinstall the drivers, it cannot find the DVD player, so it will not install them. The DVD drive also no longer appears under My Computer.

I am running XP

I have completely run out of ideas for what to do.

Thank you for any help you can provide

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#2 boopme

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Posted 25 January 2010 - 02:40 PM

Hello and welcome.

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 philips21

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Posted 25 January 2010 - 06:42 PM

Thank you for getting back to me!

I downloaded Defogger and ran it. It appears to have run correctly, but did not ask me to reboot the computer. Here is the log

defogger_disable by jpshortstuff (25.01.10.1)
Log created at 18:31 on 25/01/2010 (Jake & Steph)

Checking for autostart values...
HKCU\~\Run values retrieved.
HKLM\~\Run values retrieved.

Checking for services/drivers...


-=E.O.F=-

I manually rebooted and then ran MBAM per your instructions. It did not find anything, so I reran defogger and, without rebooting, again ran MBAM. Again, it found nothing. Here is the log file.

Malwarebytes' Anti-Malware 1.44
Database version: 3638
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/25/2010 6:38:35 PM
mbam-log-2010-01-25 (18-38-35).txt

Scan type: Quick Scan
Objects scanned: 124447
Time elapsed: 6 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I am now going to run the third program and will post update shortly.

Thanks again!

#4 philips21

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Posted 25 January 2010 - 07:00 PM

I attempted to run GMER, but the computer shut down and threw another blue screen error. I am rebooting and will try again.

#5 boopme

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Posted 25 January 2010 - 10:49 PM

Lets try running SAS and then Renable the Drivers.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 philips21

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Posted 26 January 2010 - 02:45 AM

Still did not turn anything up. I am going to let it run GMER in safe mode and will post update in the morning. Tried GMER 4 times in regular mode with results of blue sceen, froze computer, blue screen, froze computer. Eachtime it ran, before shutting down, it was finding different things - some overlap, but some things would show up in one but not in the next. For example the second scan found about 20 .text files but he other three only found 1. Also, when I booted up in safe mode I noticed that in the list of drivers that safe mode runs through before booting up included the iaStor.sys file that Hitman Pro marked as malware as well as the an atapi.sys file which I seem to remeber seeing associated with one of the recent viruses. These may mean nothing, but wanted to mention them just in case.

Thank you, again, for your help!

#7 philips21

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Posted 26 January 2010 - 10:18 AM

Even in safe mode, I am getting the BSOD. Right now I am running in safe with devices unchecked and cd emul drivers disabled, but it is not finding anything at all. When this finishes, I will try running in normal mode with devices unchecked again.

#8 boopme

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Posted 26 January 2010 - 12:25 PM

Hello it appears the malware has your system on the edge. We need to have this cleared in HJT before we lose the system and have to reformat.

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 philips21

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Posted 26 January 2010 - 01:26 PM

OK, I will do that now. As I was reading you post on my phone, the computer threw another blue screen but this time it specifically said it was caused by the following file: kwliypod sys. Please advise as to what I need to do about that.

Also, I am not sure I will be able to reformat. I made the mistake of buying this machine off of buy.com and it did not come with systems disks.

Will post results from hijack once completed

#10 boopme

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Posted 26 January 2010 - 02:40 PM

Yeah that's another unknowen file. most likely malware. If you do not have disks it's safest then to proceed thru HJT..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 philips21

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Posted 26 January 2010 - 02:50 PM

Thanks - done and posted per the instructions

#12 boopme

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Posted 26 January 2010 - 03:01 PM

You're welcome ..it's going to be a few days, HJT is swamped but they will reply.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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