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Internet Security 2010 causes continuous reboot


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#1 Craig M Williams

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Posted 25 January 2010 - 11:30 AM

Does Internet Security 2010 plant a virus that causes your computer to hang or reboot when starting up?

Details:
My Windows XP Home computer became infected with Internet Security 2010. While attempting to scan for viruses using AVG Anti-Virus - free version, the computer rebooted. It now hangs on the reboot, which seems to indicate that one of the core windows files (system.exe, software.exe, sam.exe, security.exe, default.exe) has become corrupted.

This has happened to this computer before. I rebooted the computer using a windows utility and restored the windows files mentioned above from the c:\windows\repair directory. This usually solves the reboot problem, but it did not do so this time. Text flashes on the screen when it reboots, but it clears instantly, so I cannot read the text. Choosing other settings on reboot, like safe mode, and last known configuration, do not work either. This is not usual behavior for the computer, and it seems to indicate that another problem is causing the reboot.

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#2 garmanma

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Posted 25 January 2010 - 11:40 AM

Yes, the newer variants are causing this


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#3 Craig M Williams

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Posted 30 January 2010 - 02:47 PM

The fix to stop the continuous reboot did not work. I was able to boot using a Windows utility - ERD Commander. I copied userinit.exe to wsapupdater.exe, but when I rebooted, I just got a flash of blue screen with text on it, and then another reboot. Any further suggestions?




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