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Personal Security Virus and dll virus


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8 replies to this topic

#1 pearface

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Posted 25 January 2010 - 01:04 AM

I have the personal security virus on my computer and have tried your methods of downloading rkill and malwarebytes but for some reason it won't let me run the programs at all. It says that I do not have access or permission to do this.

I also have a system32...dll virus on my computer and have no idea what to do to get rid of it....im not too good with computer so any help will be great. Thanks.

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#2 Buckeye_Sam

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Posted 25 January 2010 - 09:09 AM

Hello! smile.gif
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.


We need to create an OTL Report
  • Please download OTL from here
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    CREATERESTOREPOINT

  • Click the "Run Scan" button.
  • The scan should take just a few minutes.
  • Please copy and paste both logs back here in your next reply.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 pearface

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Posted 25 January 2010 - 11:23 AM

Ok I tried doing the first step of downloading the OTL, however, for some reason my desktop doesn't show up. So I open the desktop from the folders and try to open it from there. But nothing happens.

#4 pearface

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Posted 25 January 2010 - 12:07 PM

I can't seem to open any documents I have...sometimes it says that it cannot find the document and that I should type the name correctly and try again. Or it pops something up saying C:\Windows\system32\DfsSHlEx32.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your syster administrator or the software vendor for support.

Thanks for all the help its much appreciated....

#5 Buckeye_Sam

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Posted 25 January 2010 - 07:49 PM

Try this.


Please download and run Win32kDiag:
  1. Download Win32kDiag from any of the following locations and save it to your Desktop.
  2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#6 pearface

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Posted 25 January 2010 - 08:57 PM

This time after Ive downloaded win32diag3 and try to run it it will pop up but another pop up comes with it saying

"C:\windows\System32\DfsShlEc32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your syster administrator or the software vendor for support."

and then when I click ok it all disappears along with the win32diag.


Or else when I double click to run it it says
"windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."





#7 pearface

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Posted 25 January 2010 - 09:38 PM

Ok restarted the computer and quickly launched it but not in time before it was disabled. This is as much as I could come up with and I had to do this by attaching the text in an email and pasting it from another computer.

Running from: C:\Users\Dennis\Desktop\Win32kDiag.exe

Log file at : C:\Users\Dennis\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2010-01-25 19:27:11 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()

#8 pearface

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Posted 25 January 2010 - 11:14 PM

Ok I got someone to help me out with the problem and now it is fixed. Thanks for the help and time that was given from the two of you. Much appreciated.

#9 Buckeye_Sam

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Posted 26 January 2010 - 08:24 AM

Ok, sounds good. Thanks for following up with me! smile.gif



Now that your malware problem appears to be resolved, this topic will be closed.
If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this topic in your request.


Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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