Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
I have been having numerous problems lately with my computer. I got security tool first, then followed instructions from here to delete it. I have downloaded Rkill, malwarebytes, and I have bitware internet security 2010. I get redirecting when I do google searches, and recently my web browsers won't even open (I use Rkill and then my web browsers will open, run malwarebytes and it detects usually 6-9 and I delete them, restart my pc and run it again and they are back). Here is a log from my last malwarebytes scan. Help please.
Malwarebytes' Anti-Malware 1.44 Database version: 3620 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702
While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.
Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.
We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.
Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.
Click here to download HijackThis. Save HJTInstall.exe to your Desktop. Double click on the HJTInstall.exe icon to start the program. By default it will install to C:\Program Files\Trend Micro\HijackThis After the final dialogue box it will launch HijackThis.
Click on the scan button. It will scan and then ask you to save the log. Save the log, and post me it in your next reply.