Posted 27 August 2005 - 11:41 AM
I'm not sure if this goes here, if it doesn't I apologize but I'm in a desperate need of help.
For some background information, my computer is barely a month old, and it's a Dell.
Here's my problem, last night I was chatting on MSN when someone IMed me a link. I didn't look at the name of the person because I was busy chatting with other people so I clicked on the link because for some odd reason it had my email address in it (yes I know I was very ditzy for doing that...).
When I did this, my computer went completely crazy! Pop ups of all kinds started to pop up and I couldn't do anything then suddenly it IMed everyone on my list that link. I know it was a worm or a virus because now my Norton Anti Virus Program will not work and my firewalls keep turning themselves off. I uninstalled Norton then tried to put it back on thinking that maybe, just maybe it will work...well it locks up my computer now.
So my friend's mom told me to download McAfee off of Limewire (yeah I know file sharing isn't good...) so I did and it couldn't find any viruses...well I downloaded a spy ware program and it found 5 worms and supposively took them off... My computer is now in the same condtion.
I contacted Dell but they didn't help me at all. I can barely understand those people on the phone and the internet. I've probably talked to 10 people from Dell now.
I want to recover my whole computer if that's possible but the Dell people said I could not because when you go to 'system restore' it only restores it to yesterday's date and that's when all this 'crashing' started to happen.
I have no clue what to do now, I've seemed to try everything...if anyone can help me I'd greatly appreciate it!!!
Thank you very much,