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NT Authority Shutdown and search engine redirect


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3 replies to this topic

#1 hearn006

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Posted 24 January 2010 - 07:24 PM

For several months now, anytime I perform a search using any search engine, the results display, but when clicked, I am redirected to random pages. The address in the address bar is usually acompanied by a squigley line or globe. About two weeks ago, I began getting a message stating, Generic Host processes for Win32 Services has encountered a problem and needs close. We are sorry for the inconvenience. It has the options to send error report or don't send at the bottom. Shortly after that, I receive a warning with a big red X saying This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY SYTEM. Below that, is a timer that counts down from 1 minute and a message box. The message reads, Windows must now restart because the DCOM server process launcher service terminated unexpectedly. The timer then counts down and the computer is restarted. I have ran spybot, malwarebytes (I think), and avg. None of them have fixed the problems. I followed the tutorial for posting so here is the DDS log. Thanks


DDS (Ver_09-12-01.01) - NTFSx86
Run by amber at 17:24:52.71 on Sun 01/24/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.512.152 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
svchost.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\amber\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://msn.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AlphaAV] c:\program files\alphaav\alpha.exe
mRun: [CanonSolutionMenu] "c:\program files\canon\solutionmenu\CNSLMAIN.exe" /logon
mRun: [CanonMyPrinter] "c:\program files\canon\myprinter\BJMyPrt.exe" /logon
mRun: [NeroCheck] "c:\windows\system32\NeroCheck.exe"
mRun: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [AVG8_TRAY] "c:\progra~1\avg\avg8\avgtray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
uPolicies-system: DisableTaskMgr =
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo2.walgreens.com/WalgreensActivia.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
LSA: Notification Packages = scecli wmflaf.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-10-11 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-10-11 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-10-11 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-10-11 297752]

=============== Created Last 30 ================

2010-01-24 22:43:10 0 d-----w- c:\program files\TrendMicro
2010-01-03 22:16:05 0 d-sh--w- c:\documents and settings\amber\PrivacIE
2010-01-03 22:14:09 0 d-sh--w- c:\documents and settings\amber\IETldCache
2010-01-03 22:07:07 0 d-----w- c:\windows\ie8updates
2010-01-03 22:03:22 0 dc-h--w- c:\windows\ie8
2010-01-03 21:57:45 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2010-01-03 21:57:44 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2010-01-03 21:57:04 92160 -c----w- c:\windows\system32\dllcache\iecompat.dll
2010-01-03 03:25:52 0 d-----w- c:\program files\SopCast
2010-01-03 03:25:22 0 dc----w- C:\SopCast-3.2.4
2010-01-03 03:24:53 5419576 -c--a-w- C:\SopCast-3.2.4.zip

==================== Find3M ====================

2010-01-02 03:27:12 1744 ----a-w- c:\windows\system32\d3d9caps.dat
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-10 02:33:29 411368 ----a-w- c:\windows\system32\deploytk.dll

============= FINISH: 17:28:08.81 ===============

Attached Files



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#2 extremeboy

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Posted 30 January 2010 - 05:32 PM

Hi,

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay of response.

Do you still require help?

If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a RootRepeal log and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log or RootRepeal log please refer to this page and in step #6 and Step #7 for further instructions on downloading and running DDS & RootRepeal. If you have any problems when running the tools or unable to produce a report for any reason, just let me know in your next reply.


For your next reply I would like to see:
-The DDS logs
---DDS.txt and Attach logs
-RootRepeal logs
-Description of any remaining problems you may still have.


Thanks again and we apologize for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 02 February 2010 - 03:50 PM

Hello.

Are you still there? Do you still require help?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,
Extremeboy
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#4 extremeboy

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Posted 04 February 2010 - 08:18 PM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
Extremeboy
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