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computer may be infected with a virus


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#1 macilvaine33

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Posted 24 January 2010 - 06:02 PM

Hello, I have posted on this site a couple of times, but have not received help for a couple weeks now. My computer is still infected I believe and need someone to walk me through the de-bugging process. When I go on google to search for a website and click on their search results, it leads me to very suspicous websites that are not what google says they are. I think I may still have a virus and hope to get rid of it so I can transfer all of my data on to an external hard drive. Please help, thanks!

-Macilvaine33

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#2 boopme

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Posted 24 January 2010 - 08:25 PM

Hello, sorry that they (roadclosed) abandoned you.
I see the potential of a dangerous malware there.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run DrWeb-CureIt This can take a couple hours.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 macilvaine33

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Posted 28 January 2010 - 12:38 AM

thank you so much! Here is my MBAM results:

Malwarebytes' Anti-Malware 1.44
Database version: 3648
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

1/27/2010 9:33:43 PM
mbam-log-2010-01-27 (21-33-43).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 190290
Time elapsed: 49 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 17

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Matt C\Local Settings\Temporary Internet Files\Content.IE5\HO4F58VV\0001134[1].exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP413\A0067271.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\11942.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\12382.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\14604.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\153.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\17421.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\18716.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\19718.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\292.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\2995.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\32391.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\3902.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\4827.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\491.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\5436.exe (Trojan.Zbot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\9961.exe (Trojan.Zbot) -> Quarantined and deleted successfully.


I will now start on the Dr. Web steps!

-Macilvaine33

#4 macilvaine33

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Posted 28 January 2010 - 01:19 AM

well I have tried to reboot in Safe Mode and it will not let me. I have had this problem before, because when I restart and press f8 repeatedly, it leads to a blue screen that basically says it wont boot in safe mode, I then cannot get off this screen so I have to turn off my computer.

Is it ok if I run Dr. Web in normal mode?

Thanks again,

-Macilvaine33

#5 boopme

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Posted 28 January 2010 - 10:56 AM

Hi, we'll go about it this way if posssible..
We will run SAS (below) repair tool and then a scan with it also. if still no safe mode run in normal as the malware blocking that may still get removed..

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.
{Obviously we need not reinstall SAS}
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 macilvaine33

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Posted 29 January 2010 - 09:28 PM

Well, it still would not let me go into safe mode, so I went ahead and did the Super Anti Spyware Scan in normal mode. Here are my results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2010 at 05:49 PM

Application Version : 4.30.1004

Core Rules Database Version : 4531
Trace Rules Database Version: 2343

Scan type : Complete Scan
Total Scan Time : 01:00:12

Memory items scanned : 681
Memory threats detected : 0
Registry items scanned : 5852
Registry threats detected : 0
File items scanned : 60189
File threats detected : 16

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP413\A0067268.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070447.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070448.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070449.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070450.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070451.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070452.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070453.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070454.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070455.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070456.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070457.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070458.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070459.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070460.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP419\A0070461.EXE

#7 macilvaine33

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Posted 29 January 2010 - 09:32 PM

What are the next steps for me? My computer is running ok, but i have the feeling it may still be infected. thanks so much for the help.

#8 boopme

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Posted 29 January 2010 - 10:19 PM

This safe mode is an issue and you may have to do a repair install (not a Full).

This looks a lot better tho.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 macilvaine33

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Posted 31 January 2010 - 01:07 PM

I have install SDFix but have not yet ran it. I do not know how to do a repair install on safe mode, so I am wondering if I can run SDFix in normal mode? Unless I can be taught how to run a repair install for safe mode. Thanks again.

#10 boopme

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Posted 01 February 2010 - 03:11 PM

OK, first run in normal mode..
Then if there is still no safe mde after that...
How to Perform a Windows XP Repair Install
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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